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Senior It Manager Jobs in Raleigh, NC (NOW HIRING)

WSP

Technology Manager, Intelligent Mobility

Raleigh, NC · On-site

$90 - $120/hr

Required Qualifications * Senior IT professional with a demonstrated record delivering complex ... Experience managing technology partners against a conformance matrix or equivalent contractual ...

B Capital

Sr. IT Engineer

Raleigh, NC · On-site

$105 - $120/hr

As a Senior IT Engineer, you will own key IT infrastructure initiatives, lead Okta administration ... User account management: Perform provisioning and deprovisioning as part of onboarding and ...

Pendo

Sr. IT Engineer

Raleigh, NC · On-site

As a Senior IT Engineer, you will own key IT infrastructure initiatives, lead Okta administration ... User account management: Perform provisioning and deprovisioning as part of onboarding and ...

Pendo

Sr. IT Engineer

Raleigh, NC

As a Senior IT Engineer, you will own key IT infrastructure initiatives, lead Okta administration ... User account management: Perform provisioning and deprovisioning as part of onboarding and ...

Pendo

Sr. IT Engineer Raleigh, NC

Raleigh, NC · On-site

$105 - $120/hr

As a Senior IT Engineer, you will own key IT infrastructure initiatives, lead Okta administration ... User account management: Perform provisioning and deprovisioning as part of onboarding and ...

First Citizens

Senior IT Triage Engineer

Raleigh, NC · On-site

$120 - $160/hr

Overview The Senior IT Triage Engineer serves as a critical technical leader responsible for the ... Incident Management, Service Restoration, and System Analysis. * Lead technical triage efforts for ...

State Employees' Credit Union

Senior IT Auditor

Raleigh, NC · On-site

$91K - $120K/yr

Proven ability to manage multiple projects and due dates simultaneously and a track record of ... Certifications: IT/Auditor Certification (e.g. CISA, CISM, CISSSP, CIA etc.) is preferred but not ...

First Citizens Bank

Technical Lead

Raleigh, NC · On-site

Overview The Senior IT Triage Engineer serves as a critical technical leader responsible for the ... Incident Management, Service Restoration, and System Analysis. * Lead technical triage efforts for ...

First Citizens Bank

Technical Lead

Raleigh, NC · On-site

Overview The Senior IT Triage Engineer serves as a critical technical leader responsible for the ... Incident Management, Service Restoration, and System Analysis. * Lead technical triage efforts for ...

NC SECU

Senior IT Auditor

Raleigh, NC

$91K - $120K/yr

Proven ability to manage multiple projects and due dates simultaneously and a track record of ... Certifications: IT/Auditor Certification (e.g. CISA, CISM, CISSSP, CIA etc.) is preferred but not ...

First Citizens Bank

Senior Manager IT

Raleigh, NC · On-site

The Senior IT Manager - Infrastructure Platforms is responsible for leading the administration, support, and operational stability of the bank's core infrastructure platforms, including Windows ...

First Citizens Bank

Senior Manager IT

Raleigh, NC · On-site

The Senior IT Manager - Infrastructure Platforms is responsible for leading the administration, support, and operational stability of the bank's core infrastructure platforms, including Windows ...

ALTEN Technology USA

IT Project Manager

Raleigh, NC

$95K - $113K/yr

Proven experience as an IT Project Manager, IT Program Coordinator, or senior IT PMO in a complex organization. * Strong understanding of IT project delivery and Information Management environments

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$60.9K

$111.3K

$146K

How much do senior it manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for senior it manager in Raleigh, NC is $111,311.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,591.00 and $129,521.00 per year, depending on experience, location, and employer.

What are some common challenges faced by senior IT managers in leading cross-functional teams?

Senior IT Managers often encounter challenges when coordinating across multiple departments, such as aligning differing priorities, managing communication gaps, and balancing resource allocation. Effective leadership requires fostering collaboration between IT and business units, translating technical concepts for non-technical stakeholders, and ensuring projects remain on schedule and within budget. Proactively addressing potential conflicts and establishing clear processes can help ensure successful project outcomes and a cohesive team environment.

What are the key skills and qualifications needed to thrive as a senior IT manager, and why are they important?

To thrive as a Senior IT Manager, you need expertise in IT infrastructure, project management, and strategic planning, typically supported by a bachelor's or master's degree in information technology or a related field. Familiarity with ITIL frameworks, cloud platforms, cybersecurity protocols, and certifications like PMP or CISSP is highly valued. Exceptional leadership, communication, and problem-solving abilities help drive team performance and align IT initiatives with business goals. These skills ensure robust technology operations, efficient project delivery, and effective collaboration across the organization.

What is the difference between Senior IT Manager vs IT Project Manager?

AspectSenior IT ManagerIT Project Manager
CertificationsITIL, PMP, CISSP (optional)PMP, PRINCE2, CAPM
Work EnvironmentOversees IT departments, strategic planningManages specific projects, teams within projects
Employer & Industry UsageUsed in organizations with large IT teamsCommon across industries for project execution

While both roles require project management skills and certifications like PMP, the Senior IT Manager focuses on overall IT strategy and department leadership, whereas the IT Project Manager concentrates on managing individual projects to ensure timely delivery and scope management.

What are the most commonly searched types of Senior It jobs in Raleigh, NC?

The most popular types of Senior It jobs in Raleigh, NC are:

What are popular job titles related to Senior It Manager jobs in Raleigh, NC?

For Senior It Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Senior It Manager jobs in Raleigh, NC look for?

The top searched job categories for Senior It Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Senior It Manager jobs?

Cities near Raleigh, NC with the most Senior It Manager job openings:

Senior It Manager jobs near you
Infographic showing various Senior It Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $111,311 per year, or $53.5 per hour.

Technology Manager, Intelligent Mobility

WSP

Raleigh, NC • On-site

$90 - $120/hr

Other

Re-posted 4 days ago

WSP rating

8.6

Company rating: 8.6 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

17th of 72 rated business consultants

Job description

Position Summary

The Technology Manager is the Contractor’s single point of accountability for the implementation, delivery, and ongoing oversight of all Customer Service Center Technology (CCT) activities. This role owns day‑to‑day planning, coordination, execution, and control across the full CCT scope including contact center technology, data network, security, and the IT Service Desk. The Technology Manager is accountable for carrying the solution from implementation through go‑live, hyper‑care, and knowledge transfer to Project Closeout.

The Technology Manager is the primary technical interface to WSP’s client, holding both WSP IT staff and technology partners accountable to scope, schedule, and performance commitments.

Key Responsibilities
  • Serve as the single point of accountability for CCT technology delivery, representing WSP to the client and program leadership on all technology matters.
  • Own end‑to‑end planning, coordination, execution, and control of the three CCT technology domains — contact center technology, data network/security, and IT Service Desk — ensuring integrated delivery across all three.
  • Lead the contact center technology implementation, including CCaaS platform, IVR/IVA, omnichannel routing, and integration to the back‑office/case‑management environment.
  • Oversee data network and security delivery, ensuring the solution meets applicable public‑sector security, privacy (e.g., PCI, PII), and conformance requirements.
  • Stand up and manage IT Service Desk operations and supporting ITSM processes (incident, problem, change, request) aligned to ITIL practice.
  • Establish and run delivery governance: integrated schedule, risk and issue management, change control, quality management, and stakeholder status reporting.
  • Direct hyper‑care support immediately following go‑live, ensuring rapid triage and resolution and operational stability through the stabilization period.
  • Plan and execute structured knowledge transfer — documentation, runbooks, and training for client and operations teams — culminating in formal Project Closeout and transition to steady‑state operations.
  • Manage technology vendors and subcontractors against SLAs and the Technology Conformance Matrix, holding partners accountable for performance throughout the lifecycle.
Required Qualifications
  • Senior IT professional with a demonstrated record delivering complex, multi‑workstream technology programs as a single point of accountability.
  • Public sector IT service delivery experience, including delivery governance and client‑facing accountability in a contractual environment.
  • Hands‑on contact center technology experience: CCaaS platforms, IVR/IVA, omnichannel routing, and back‑office/case‑management integration.
  • Strong command of the full delivery lifecycle — implementation, go‑live, hyper‑care, knowledge transfer, and closeout.
  • Working knowledge of data network/security and IT Service Desk / ITSM operations.
  • Excellent written and verbal communication; able to serve as the client‑facing technical lead.
  • Based in or willing to relocate to the Raleigh, NC area.
Preferred Qualifications
  • Experience in tolling, transportation, or mobility programs, particularly Customer Service Center or back‑office system implementations.
  • PMP and/or ITIL certification.
  • Experience managing technology partners against a conformance matrix or equivalent contractual technical baseline.
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