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Senior It Manager Jobs in Raleigh, NC (NOW HIRING)

Pendo

Sr. IT Engineer

Raleigh, NC · On-site

As a Senior IT Engineer, you will own key IT infrastructure initiatives, lead Okta administration ... User account management: Perform provisioning and deprovisioning as part of onboarding and ...

Pendo

Sr. IT Engineer

Raleigh, NC

As a Senior IT Engineer, you will own key IT infrastructure initiatives, lead Okta administration ... User account management: Perform provisioning and deprovisioning as part of onboarding and ...

UNC-Chapel Hill

Senior IT Business Analyst

Chapel Hill, NC

$73K - $97K/yr

The Enterprise Applications (EA) Senior IT Business Analysis (BA) performs work that consists of ... BAs at this level apply project management methodology as required to ensure delivery of effective ...

First Citizens Bank

Senior IT Asset Mgmt Analyst

Raleigh, NC · On-site

$83K - $111K/yr

Through a more hands-on engagement model, the Senior IT Asset Management (ITAM) Analyst partners closely with technology owners and cross-functional stakeholders to identify EOL risks, track ...

First Citizens Bank

Senior IT Asset Mgmt Analyst

Raleigh, NC · On-site

$83K - $111K/yr

Through a more hands-on engagement model, the Senior IT Asset Management (ITAM) Analyst partners closely with technology owners and cross-functional stakeholders to identify EOL risks, track ...

First Citizens Bank

Senior IT Asset Mgmt Analyst

Raleigh, NC · Remote

$83K - $111K/yr

Through a more hands-on engagement model, the Senior IT Asset Management (ITAM) Analyst partners closely with technology owners and cross-functional stakeholders to identify EOL risks, track ...

First Citizens Bank

Senior IT Asset Mgmt Analyst

Raleigh, NC · Remote

$83K - $111K/yr

Through a more hands-on engagement model, the Senior IT Asset Management (ITAM) Analyst partners closely with technology owners and cross-functional stakeholders to identify EOL risks, track ...

First Citizens Bank

Senior IT Asset Mgmt Analyst

Raleigh, NC · Remote

$83K - $111K/yr

Through a more hands-on engagement model, the Senior IT Asset Management (ITAM) Analyst partners closely with technology owners and cross-functional stakeholders to identify EOL risks, track ...

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All JobsIt JobsSenior It Manager JobsSenior It Manager Jobs in Raleigh, NC

Senior It Manager information

See Raleigh, NC salary details

$60.9K

$111.3K

$146K

How much do senior it manager jobs pay per year?

As of Aug 1, 2026, the average yearly pay for senior it manager in Raleigh, NC is $111,311.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,591.00 and $129,521.00 per year, depending on experience, location, and employer.

What does a senior IT Manager do?

A senior IT manager oversees an organization’s information technology strategy, manages IT teams, and ensures the security and efficiency of IT systems. They coordinate technology projects, develop policies, and align IT initiatives with business goals, often requiring leadership skills and knowledge of IT infrastructure and cybersecurity. They typically hold relevant certifications and have extensive experience in IT management.

What is the difference between Senior IT Manager vs IT Project Manager?

AspectSenior IT ManagerIT Project Manager
CertificationsITIL, PMP, CISSP (optional)PMP, PRINCE2, CAPM
Work EnvironmentOversees IT departments, strategic planningManages specific projects, teams within projects
Employer & Industry UsageUsed in organizations with large IT teamsCommon across industries for project execution

While both roles require project management skills and certifications like PMP, the Senior IT Manager focuses on overall IT strategy and department leadership, whereas the IT Project Manager concentrates on managing individual projects to ensure timely delivery and scope management.

What jobs pay $500,000 a year in the US?

Senior IT managers in large corporations or technology firms can earn $500,000 or more annually, especially with bonuses, stock options, and other incentives. High-level executive roles such as CIOs or CTOs also frequently reach or exceed this compensation level, often requiring extensive experience, advanced certifications, and leadership skills.

How much does a senior IT Manager make in the US?

A senior IT manager in the US typically earns between $120,000 and $160,000 annually, depending on experience, location, and company size. They often oversee IT teams, manage infrastructure, and require strong leadership and technical skills, sometimes holding certifications like PMP or CISSP.

What are some common challenges faced by Senior IT Managers in leading cross-functional teams?

Senior IT Managers often encounter challenges when coordinating across multiple departments, such as aligning differing priorities, managing communication gaps, and balancing resource allocation. Effective leadership requires fostering collaboration between IT and business units, translating technical concepts for non-technical stakeholders, and ensuring projects remain on schedule and within budget. Proactively addressing potential conflicts and establishing clear processes can help ensure successful project outcomes and a cohesive team environment.

What are the key skills and qualifications needed to thrive as a Senior IT Manager, and why are they important?

To thrive as a Senior IT Manager, you need expertise in IT infrastructure, project management, and strategic planning, typically supported by a bachelor's or master's degree in information technology or a related field. Familiarity with ITIL frameworks, cloud platforms, cybersecurity protocols, and certifications like PMP or CISSP is highly valued. Exceptional leadership, communication, and problem-solving abilities help drive team performance and align IT initiatives with business goals. These skills ensure robust technology operations, efficient project delivery, and effective collaboration across the organization.

What jobs in the US pay 300,000 a year?

Senior IT managers, especially those overseeing large teams or complex systems, can earn $300,000 or more annually, often with extensive experience, advanced certifications, and leadership responsibilities. Other high-paying roles include IT directors, chief information officers, and specialized cybersecurity or cloud architecture experts. Compensation varies based on industry, company size, location, and individual expertise.
What are the most commonly searched types of Senior It jobs in Raleigh, NC? The most popular types of Senior It jobs in Raleigh, NC are:
What are popular job titles related to Senior It Manager jobs in Raleigh, NC? For Senior It Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Senior It Manager jobs in Raleigh, NC look for? The top searched job categories for Senior It Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Senior It Manager jobs? Cities near Raleigh, NC with the most Senior It Manager job openings:
Senior It Manager jobs near you
Infographic showing various Senior It Manager job openings in Raleigh, NC as of July 2026, with employment types broken down into 77% Full Time, 10% Part Time, and 13% Contract. Highlights an 67% In-person, 10% Hybrid, and 23% Remote job distribution, with an average salary of $111,311 per year, or $53.5 per hour.

Sr. IT Engineer

Pendo

Raleigh, NC • On-site

Full-time

Retirement

Posted 5 days ago

Job description

The Team + The Role
Pendo's Business Systems team keeps the company running smoothly across our global office footprint. The team owns the systems, infrastructure, automations, and day-to-day support that help Pendonauts work securely, efficiently, and at scale. As Pendo grows, this team plays a critical role in finding smarter, more scalable ways to support the business.
As a Senior IT Engineer, you will own key IT infrastructure initiatives, lead Okta administration, build automations that reduce manual work, and support the SaaS tools that power Pendo's operations. This role goes beyond ticket resolution: you will work hands-on across systems, support, automation, A/V, SaaS administration, and infrastructure improvements while partnering closely with teams across the business. You will operate with a high degree of autonomy and help make Pendo's IT function more reliable, secure, scalable, and forward-looking.
This role is based in our Raleigh office.
What this looks like day-to-day
  • Okta administration: Own Okta administration as a core focus area, including SSO application implementation, onboarding and offboarding workflows, SCIM provisioning, and account lifecycle management. Build and maintain clean integrations that make access management seamless and scalable.
  • Automation development: Use tools such as Workato, n8n, Okta Workflows, APIs, and AI tools to eliminate manual work across IT operations. Build automations for user account creation, workflow orchestration, tool integrations, and recurring support patterns.
  • IT support: Resolve helpdesk tickets, troubleshoot network issues, and support A/V setup for meetings and events. You will own day-to-day support alongside larger initiatives, looking for repeatable patterns that can be automated or improved.
  • User account management: Perform provisioning and deprovisioning as part of onboarding and offboarding workflows. Ensure access is accurate, timely, secure, and aligned to business needs.
  • Infrastructure improvement: Identify and implement enhancements to Pendo's IT infrastructure, tooling, and processes. Focus on improvements that make systems more reliable, secure, and scalable over time.
  • SaaS tool management: Manage and optimize tools across Pendo's SaaS portfolio, including Google Workspace, Atlassian, Slack, LastPass, and Zoom. Identify rightsizing opportunities and take action to reduce unnecessary SaaS spend.
  • Mac experience: Collaborate with the team to enhance and maintain the employee Mac experience, while supporting a fleet that is primarily Mac with some Windows devices. Help improve the systems and processes that make device support more effective.
  • Cross-functional communication: Keep stakeholders informed through clear documentation, proactive updates, and direct written communication. Translate technical concepts into practical guidance for non-technical partners.
Who You Are
Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.
You're a builder, not a maintainer.
You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior IT Engineers don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.
You're AI-curious - genuinely.
You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything - how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.
Must-haves
  • 3+ years of hands-on IT engineering experience in a SaaS or technology company, with direct experience rolling out, maintaining, and supporting expanding IT infrastructure.
  • Deep experience with Okta administration, including SSO, SCIM provisioning, Okta Workflows, and account lifecycle management.
  • Proficiency with automation platforms such as Workato, n8n, or similar iPaaS tools, including the ability to build workflows that reduce manual work.
  • Familiarity with API integrations and building automated workflows across SaaS tools and internal processes.
  • Demonstrated experience managing and optimizing a SaaS portfolio, including tools such as Google Workspace, Slack, Zoom, Atlassian, and related collaboration platforms.
  • Strong experience supporting macOS in an enterprise environment, with comfort supporting a primarily Mac fleet and some Windows devices.
  • Ability to manage and prioritize multiple concurrent projects with minimal supervision, while knowing when to raise risks early.
  • Strong written communication skills, with the ability to document clearly and explain technical concepts to non-technical stakeholders.
  • Active AI fluency, with daily use of tools such as ChatGPT, Claude, or similar tools to automate, draft, troubleshoot, and solve problems more efficiently.
Nice-to-haves
  • Exposure to endpoint management tools such as JumpCloud or Iru for fleet management.
  • Familiarity with security best practices, including SSO enforcement, MFA, and least privilege access.
  • Background in IT support or helpdesk that has evolved into an engineering and automation-focused role.
About Pendo
Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.
Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.
Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote.
Compensation: The expected base salary range for this role to be performed in Raleigh, NC is $105,000 - $120,000.
Benefits: Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.
EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.
Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

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