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Senior It Helpdesk Jobs in Raleigh, NC (NOW HIRING)

Elite WorkForce Inc

Senior IT Project Manager

Raleigh, NC · On-site

$127.30K - $127.80K/yr

Position: Senior IT Project Manager Location: Raleigh, NC (27609) Client: State of North Carolina Duration: 12+ Months We are seeking a Senior IT Project Manager to lead the planning and ...

GovCIO

Senior IT Project Manager

Raleigh, NC · On-site +1

$135K - $175K/yr

Responsibilities As a Senior IT Project Manager, you will serve as the primary driver for planning ... We need great people to help us do great things - for our customers, our culture, and our ability ...

Elite WorkForce Inc

Senior IT Project Manager at NC

Raleigh, NC · On-site

$127.30K - $127.80K/yr

Position: Senior IT Project Manager Location: Raleigh, NC (27609) Client: State of North Carolina Duration: 12+ Months We are seeking a Senior IT Project Manager to lead a statewide IT project in ...

Apolis

Sr IT Project Manager

Raleigh, NC · Remote

$75 - $84/hr

* Job Title: Sr IT project manager * Location: Raleigh, NC * Tax Term (W2, C2C): W2 * Job Type ... will help identify, pursue, and close strategic business development opportunities while ...

Fidelity Investments

Senior IT Data Analyst

Durham, NC · On-site

$83.10K - $104.80K/yr

Strategic Advisors Technology (SAT) is seeking a Senior IT Data Analyst to support Performance Modernization initiatives across one of Fidelity's critical strategic programs. This role is primarily ...

Smart Wires, Inc.

Senior IT System Administrator

Durham, NC · On-site

$77.90K - $105.60K/yr

We collaborate with customers to achieve their strategic objectives and help them face an uncertain energy future with flexible, high-impact solutions. Position Summary We are seeking a Senior IT ...

NV5

IT Analyst

Cary, NC · On-site

Build, configure, and deploy end-user computers * Assist senior IT staff with projects and tasks as ... t or help desk environment Work environment and physical demands of this position The ...

EDB

Senior IT Infrastructure Engineer

Raleigh, NC · Remote

$105.50K - $143.40K/yr

... Senior IT Infrastructure Engineer who has demonstrated experience engineering and maintaining ... Provide support for tickets escalated through the Helpdesk * Bring a security-first approach to ...

NV5

IT Analyst

Cary, NC

Build, configure, and deploy end-user computers * Assist senior IT staff with projects and tasks as ... t or help desk environment Work environment and physical demands of this position The ...

InterSources

DHHS Sr IT Project Manager

Raleigh, NC · On-site

$127.30K - $127.80K/yr

... a senior project manager to manage the planning and implementation of a statewide IT project for ... Scrum Master certification is a plus - Highly desired - 5 - Years Ability to help manage Scrum team ...

NV5

IT Analyst

Cary, NC · On-site

Build, configure, and deploy end-user computers * Assist senior IT staff with projects and tasks as ... t or help desk environment Work environment and physical demands of this position The ...

NV5

IT Analyst

Cary, NC

Build, configure, and deploy end-user computers * Assist senior IT staff with projects and tasks as ... t or help desk environment Work environment and physical demands of this position The ...

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Senior It Helpdesk information

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$12

$22

$32

How much do senior it helpdesk jobs pay per hour?

As of May 28, 2026, the average hourly pay for senior it helpdesk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior IT Helpdesk, and why are they important?

To thrive as a Senior IT Helpdesk professional, you need extensive knowledge of computer hardware, software troubleshooting, networking, and a relevant degree or certifications like CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and enterprise operating systems is typically required. Strong problem-solving, patience, and communication skills help in efficiently assisting users and mentoring junior staff. These skills ensure timely resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

How does a Senior IT Helpdesk professional typically collaborate with other IT teams within an organization?

Senior IT Helpdesk professionals often act as a bridge between end users and specialized IT teams such as network, security, or systems administration. They escalate complex issues, coordinate resolutions, and ensure clear communication between departments. This role requires strong collaboration skills to share knowledge, provide feedback on recurring issues, and contribute to process improvements. Effective teamwork helps maintain smooth IT operations and enhances user satisfaction.

What are Senior IT Helpdesk professionals?

Senior IT Helpdesk professionals are experienced technical support specialists who handle complex IT issues, provide guidance to junior helpdesk staff, and ensure efficient resolution of hardware, software, and network problems. They often manage escalated support tickets, maintain IT documentation, and may assist in training new team members. Their deep technical knowledge and problem-solving skills help organizations maintain smooth IT operations and deliver high-quality support to end users.

What is the difference between Senior It Helpdesk vs Help Desk Technician?

AspectSenior It HelpdeskHelp Desk Technician
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI Support Center Analyst
Work EnvironmentSupport teams, IT departments, enterprise environmentsHelp desks, customer support centers, small to medium businesses
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, ticket resolution, user support

The main difference between Senior It Helpdesk and Help Desk Technician lies in experience, responsibilities, and complexity of support. Senior It Helpdesk professionals handle more complex issues, provide mentorship, and often work in larger enterprise environments, while Help Desk Technicians focus on basic user support and troubleshooting in smaller or less complex settings.

What are the most commonly searched types of It Helpdesk jobs in Raleigh, NC? The most popular types of It Helpdesk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Senior It Helpdesk jobs? Cities near Raleigh, NC with the most Senior It Helpdesk job openings:
Senior It Helpdesk jobs near you
Proton IT Helpdesk

Proton IT Helpdesk

The Reynolds and Reynolds Company

Raleigh, NC • On-site

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Reynolds and Reynolds rating

8.2

Company rating: 8.2 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

76th of 184 rated software companies

Job description

Position Description
*This is a remote position*
*Shift: Monday-Friday 8am-5pm EST, Monday-Friday 2pm-11pm EST, Monday- Friday 1pm -10pm EST
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution. As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues. Responsibilities will include but are not limited to:
- Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system
- Troubleshoot and replace failed computing hardware on both desktop PC's and laptop computers (motherboards, NIC's, video cards, laptop monitors, laptop keyboards, etc.)
- Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles
About Our Company:
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is an IT services company that provides IT support and amazing customer service to over 400 auto-dealership clients across the country. Proton is not the normal "ticket, ticket, ticket" IT support shop. Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for their team!
#LI-DNI
Requirements
At least 2-3 years in an IT Helpdesk/Desktop Support role required; IT certifications or technical education required; Knowledge and experience with Windows Active Directory domains required; Must be seasoned with ticketing systems; Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting; Familiarity with networking devices and troubleshooting switches, routers and firewalls; Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid holidays, vacation and sick days
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

What Reynolds and Reynolds employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Reynolds and Reynolds

Sourced by ZipRecruiter

Reynolds and Reynolds develops and supports software for automotive retailers. We feature the industry’s only Retail Management System. This platform gives dealers a choice in dealership management systems (DMS) — ERA-IGNITE or POWER — along with retailing tools built to work together to streamline dealership operations and to improve customer satisfaction with the dealership. We also manufacture and distribute business forms and promotional items. Our products help dealers reduce compliance risk, brand their dealership, increase efficiency, and simplify administrative processes. Our associates are the key to our success. We wouldn’t be the leader in the automotive industry without them. We foster an environment that allows associates to grow professionally through engaging work and promotion from within.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

1,001 - 5,000 Employees

Headquarters location

Dayton, OH, US

Year founded

1866

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