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Senior Immigration Case Manager Jobs in Michigan

Matrix Human Services

Case Manager

Ferndale, MI · On-site

$55K/yr

Healthy Senior Living Program FOCUS ON PERSONAL AND CAREER DEVELOPMENT. Tuition Assistance ... The Case Manager works with persons living with chronic illnesses addressing their social ...

Matrix Human Services

Case Manager

Ferndale, MI · On-site

$55K/yr

Healthy Senior Living Program FOCUS ON PERSONAL AND CAREER DEVELOPMENT. Tuition Assistance ... The Case Manager works with persons living with chronic illnesses addressing their social ...

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Senior Immigration Case Manager information

What does a senior immigration case manager do?

A Senior Immigration Case Manager oversees and manages complex immigration cases, providing guidance to clients and junior staff throughout the visa or legal process. They are responsible for preparing and reviewing documentation, ensuring compliance with immigration laws, and liaising with government agencies. Additionally, they often handle high-priority or sensitive cases and may supervise caseworkers and paralegals. Their expertise helps clients navigate the complexities of immigration regulations efficiently and effectively.

What are the key skills and qualifications needed to thrive as a senior immigration case manager, and why are they important?

To thrive as a Senior Immigration Case Manager, you need in-depth knowledge of immigration law, case management experience, and a relevant degree, often in law or a related field. Familiarity with case management software, government filing systems, and legal research tools is essential. Exceptional organizational skills, attention to detail, and strong communication abilities set top performers apart in this role. These skills ensure accurate, timely processing of cases and effective client advocacy in a complex and highly regulated environment.

What are some common challenges senior immigration case managers face when handling complex cases, and how can they overcome them?

Senior Immigration Case Managers often encounter challenges such as navigating constantly changing immigration laws, managing high caseloads with tight deadlines, and addressing the unique needs of clients from diverse backgrounds. To overcome these challenges, they stay updated with legal regulations through ongoing professional development, utilize case management software to organize and track cases efficiently, and develop strong communication skills to build trust with clients and coordinate effectively with attorneys and other team members. Building a robust support network within the firm and seeking mentorship can also provide valuable guidance when handling particularly complex or sensitive cases.

What is the difference between Senior Immigration Case Manager vs Immigration Case Coordinator?

AspectSenior Immigration Case ManagerImmigration Case Coordinator
CredentialsTypically requires experience in immigration law, certifications, and sometimes advanced degreesUsually requires basic immigration knowledge, certifications are less common
Work EnvironmentHandles complex cases, supervises staff, and interacts with clients and legal teamsSupports case processing, manages documentation, and assists with client communication
Employer & Industry UsageUsed in law firms, corporate legal departments, and immigration agenciesCommon in immigration service providers, NGOs, and government agencies

The Senior Immigration Case Manager typically manages complex cases, supervises staff, and requires advanced credentials, whereas the Immigration Case Coordinator focuses on supporting case processing and documentation. Both roles are essential in immigration services but differ in responsibilities and experience levels.

What are popular job titles related to Senior Immigration Case Manager jobs in Michigan?

For Senior Immigration Case Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Senior Immigration Case Manager jobs in Michigan look for?

The top searched job categories for Senior Immigration Case Manager jobs in Michigan are:

Senior Immigration Case Manager jobs near you
Infographic showing various Senior Immigration Case Manager job openings in Michigan as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

Case Manager Immigration Bilingual Spanish

The GEO Group

Grand Rapids, MI

$22.10/hr

Full-time

Re-posted 16 days ago

The GEO Group rating

7.4

Company rating: 7.4 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

10th of 43 rated prisons

Job description

Overview

Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.


Responsibilities

Summary

The ISAP Case Specialist provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program’s policies and procedures as defined by the Department of Homeland Security (DHS) contract.

Primary Duties and Responsibilities
  • The ISAP Case Specialist develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements. Meets with participants regularly as required by contractual obligations.
  • Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP. Proactively manages cases using all appropriate tools and techniques. Maintains confidentiality of all records.
  • The ISAP Case Specialist conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements.
  • Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with electronic monitoring program.
  • The ISAP Case Specialist assists ISAP participants with acquiring travel documents from the countries of citizenship. Maintains a log of travel document information for each participant.
  • Evaluates English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and participants.
  • Coordinates and facilitates translation services for ISAP participants, including emergency translation services.
  • Connects participants with community resources including, but not limited to, transportation, medical, food, shelter, clothing, educational, financial, legal, religious and other social adjustment or facilitative resources. Identifies and coordinates services as required.
  • Supervises ISAP participants while in Company offices.
  • Establishes schedules for ISAP participants that include, but are not limited to, counseling sessions, immigration Court appearances, and access to legal services.
  • Coordinates with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations.
  • Reviews individual service plans, conducts risk/needs assessments and writes progress reports on a regular basis in compliance with contractual obligations.
  • Reports on program violations in a timely manner using established reporting parameters.
  • Conducts home visits to verify participants’ places of residence in compliance with

contractual obligations.

  • Makes referrals for emergency counseling for ISAP participants as needed.
  • Identifies and maintains relationships with translation resources in the community, including private services, volunteers, universities, English as a Second Language (ESL) schools, NGOs, churches, and other organizations that might have resources to offer.
  • Performs other duties as assigned.

Qualifications

  • Minimum Requirements
    • High School Diploma or GED required. Bachelor’s degree preferred.
    • At least two years of customer service or case management experience required.
    • Bilingual Spanish required.
    • Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits.
    • US citizenship required.
    • Ability to receive client’s approval to work on contract required.
    • Must live in the US 3 of the last 5 years (military and study abroad included).
    • Effective verbal and written communication skills. Ability to interpret and articulate rules, orders, instructions and materials.
    • Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations.
    • Attention to detail.
    • Problem solving ability.
    • Ability to deal with multicultural contacts with sensitivity.
    • Basic computer skills.
    • Ability to work with computers and the necessary software typically used by the department.
     

Working Conditions: Encountered on a regular basis as part of the work this job performs.

  • Typical office environment.
  • Some local travel is required.
  • Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine.
  • Bending, stooping and use of hands and fingers to place electronic monitoring equipment on participants.
  • Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry.
  • Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits.

What The GEO Group employees say

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