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Senior Director Of Retail Operations Jobs in Springfield, MA

Propark Mobility

Senior Director of Field Marketing

Hartford, CT · On-site +1

$80K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Senior Director of Field Marketing Propark Mobility Corporate Headquarters One Union Place ... Field Operations & Client Partnership * Serve as the senior marketing partner to field operations ...

Propark Mobility

Senior Director of Field Marketing

Hartford, CT · On-site +1

$80K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Senior Director of Field Marketing Propark Mobility Corporate Headquarters One Union Place ... Field Operations & Client Partnership * Serve as the senior marketing partner to field operations ...

Propark Mobility

Senior Director of Field Marketing

Hartford, CT · On-site

$80K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Senior Director of Field Marketing Propark Mobility Corporate Headquarters One Union Place ... Field Operations & Client Partnership * Serve as the senior marketing partner to field operations ...

RUG PAD USA LLC

Director of Operations

Suffield, CT · On-site

  • Medical

  • Retirement

  • PTO

... most senior operations seat in the company, reporting directly to the CEO and sitting on the ... retail fulfillment, or manufacturing; 5+ years leading multi-site operations. * Direct experience ...

RugPadUSA

Director of Operations

Suffield, CT · On-site

$220K - $254K/yr

  • Medical

  • Retirement

  • PTO

... most senior operations seat in the company, reporting directly to the CEO and sitting on the ... retail fulfillment, or manufacturing; 5+ years leading multi-site operations. * Direct experience ...

ServiceNet

Director of Operations

Holyoke, MA · On-site

$60K - $66K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Tuition assistance Residential Director of Operations Department: Developmental Brain Injury Services (DBIS) Residential Programs - Hampden County Headquarters: Holyoke, MA Full-Time Starting Salary ...

ServiceNet

Director of Operations

Holyoke, MA · On-site

$60K - $66K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Tuition assistance Residential Director of Operations Department: Developmental Brain Injury Services (DBIS) Residential Programs - Hampden County Headquarters: Holyoke, MA Full-Time Starting Salary ...

flowcontrol

Director of Operations

Northampton, MA

Position Overview As Director of Operations, you will lead and oversee all operational, strategic, and financial aspects of Purity One. This is a hands-on leadership role requiring a seasoned ...

flowcontrol

Director of Operations

Northampton, MA

Position Overview As Director of Operations, you will lead and oversee all operational, strategic, and financial aspects of Purity One. This is a hands-on leadership role requiring a seasoned ...

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All JobsOf Retail Operations JobsSenior Director Of Retail Operations JobsSenior Director Of Retail Operations Jobs in Springfield, MA

Senior Director Of Retail Operations information

See Springfield, MA salary details

$22.4K

$101.3K

$184.4K

How much do senior director of retail operations jobs pay per year?

As of Aug 18, 2026, the average yearly pay for senior director of retail operations in Springfield, MA is $101,259.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,800.00 and $119,600.00 per year, depending on experience, location, and employer.

What is a senior director of retail operations?

Senior Directors of Retail Operations are high-level executives responsible for overseeing and managing the daily operations of multiple retail locations within a company. They develop strategies to improve store performance, ensure consistent customer service, and set operational standards across all locations. Their duties include leading store managers, analyzing sales data, optimizing processes, and ensuring compliance with company policies. Senior Directors of Retail Operations play a critical role in driving sales growth and operational efficiency for retail organizations.

What are the key skills and qualifications needed to thrive as a senior director of retail operations?

To thrive as a Senior Director of Retail Operations, you need extensive experience in retail management, strategic planning, and financial acumen, often supported by a bachelor's or master's degree in business or a related field. Familiarity with retail management systems, data analytics tools, and inventory management software is typically required. Exceptional leadership, communication, and problem-solving skills help in managing large teams and driving operational excellence. These competencies ensure the effective execution of retail strategies, maximized profitability, and consistent customer satisfaction across multiple locations.

How does a senior director of retail operations typically collaborate with cross-functional teams to drive store performance?

A Senior Director of Retail Operations works closely with teams such as merchandising, marketing, supply chain, and HR to ensure that store initiatives are aligned with broader business objectives. Regular meetings with these teams help identify opportunities for process improvements, promotional campaigns, and staff development. This role often requires strong communication skills to coordinate strategy, share performance metrics, and implement best practices across all retail locations. Successful collaboration is key to driving sales growth and delivering a consistent customer experience.

What is the difference between Senior Director Of Retail Operations vs Retail District Manager?

AspectSenior Director Of Retail OperationsRetail District Manager
ResponsibilitiesOversees multiple regions or districts, develops strategic plans, manages senior leadership, and sets overall retail policies.Manages daily operations of a specific district, supervises store managers, and ensures sales targets are met within their region.
CredentialsTypically requires extensive retail management experience, bachelor's degree, and leadership skills.Requires retail management experience, often with a focus on store operations and team leadership.
Work EnvironmentCorporate office and multiple regional locations, strategic planning focus.On-the-ground management at store level within a specific district.

The Senior Director Of Retail Operations focuses on strategic oversight and leadership across multiple regions, while the Retail District Manager handles day-to-day store operations within a specific district. Both roles require retail management experience, but the senior director role involves broader strategic responsibilities and higher-level decision-making.

What does a senior director of retail operations do?

A senior director of retail operations oversees the overall management and strategic planning of retail stores or chains, including sales, customer service, inventory, and staff performance. They develop policies, set goals, analyze financial data, and ensure operational efficiency to drive business growth.

What are popular job titles related to Senior Director Of Retail Operations jobs in Springfield, MA?

For Senior Director Of Retail Operations jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Senior Director Of Retail Operations jobs in Springfield, MA look for?

The top searched job categories for Senior Director Of Retail Operations jobs in Springfield, MA are:

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Cities near Springfield, MA with the most Senior Director Of Retail Operations job openings:

Senior Director Of Retail Operations jobs near you

Senior Director of Access

Behavioral Health Network

Springfield, MA • On-site

Full-time

Medical, Retirement, PTO

Re-posted 6 days ago

Job description

Description
Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and was recently recognized by The Boston Globe as the 10th best employer in Massachusetts. We're also proud to be a Certified Great Place to Work. BHN is seeking a strategic and visionary leader to serve as our Senior Director of Access, overseeing intake operations and improving access to care across our system.
What You'll Do:
As the Senior Director of Access, you will lead centralized intake and access functions for BHN, including 24/7 call center services, front desk operations, medical records, and medical support workflows. You will ensure a seamless and responsive experience for those seeking services and drive improvements in access, efficiency, and client satisfaction.
What We Offer:
• Leadership Role with Impact: Influence how thousands of individuals access care across the region
• Collaborative Culture: Work with mission-driven peers and leaders across departments
• Professional Growth: Opportunities for strategic project work and executive leadership development
• Top-Tier Benefits: Health insurance, generous PTO, retirement plan, and tuition reimbursement
• Inclusive Environment: BHN values cultural responsiveness, equity, and trauma-informed practices
Key Responsibilities:
• Lead BHN's 24/7 centralized access operations including call center triage, appointment scheduling, and referral coordination
• Oversee BHN's phone tree functionality to ensure efficient and person-centered call routing
• Monitor and act on key metrics such as call volume, abandonment rates, wait times, and engagement outcomes
• Supervise front desk teams at multiple locations, standardizing procedures and ensuring trauma-informed service
• Oversee medical records and ensure documentation practices are compliant with HIPAA, 42 CFR Part 2, and other regulations
• Supervise medical support staff to ensure timely medication coordination and prescriber support
• Provide leadership to Practice Managers across BHN's outpatient and integrated care sites
• Develop policies, workflows, and quality assurance protocols for continuous improvement
• Collaborate with Billing, IT, Clinical, and Quality departments to drive cross-functional solutions
Who You Are:
• Bachelor's Degree in a related field (required)
• At least 7 years of experience in intake, call center, or healthcare access operations (required)
• 3+ years of leadership or supervisory experience (required)
• Experience in behavioral health or integrated health services (preferred)
• Strong understanding of HIPAA, 42 CFR Part 2, and healthcare compliance standards
• Excellent interpersonal, analytical, and organizational skills
• Skilled in technology, data reporting, and electronic health records
• Able to lead teams through change while driving measurable outcomes
We Hire for Purpose!
Since 1938, BHN has provided high-quality, affordable, and culturally responsive behavioral health care. With recognition from The Boston Globe and as a Certified Great Place to Work, BHN is committed to supporting our staff as they support our communities.
How to Apply:
If you're ready to shape the future of behavioral health access in Western Massachusetts, we want to hear from you. Click 'Apply for Job' below or visit www.bhnworks.org to apply.

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