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Senior Director Of Retail Operations Jobs in Springfield, MA

Flow Control Group

Director of Operations

Northampton, MA · On-site

$125K - $150K/yr

Operational Leadership: Direct all aspects of cleanroom manufacturing, assembly, supply chain, and quality operations to uphold Purity One's standards of precision and GMP compliance. * Strategic ...

Flow Control Group

Director of Operations

Northampton, MA · On-site

$150 - $230/hr

Visit our Website: www.purityone.com As Director of Operations, you will lead and oversee all operational, strategic, and financial aspects of Purity One. This is a hands‑on leadership role ...

medplast

Director of Operations

Brimfield, MA · On-site

$180 - $210K/hr

As Director of Operations you will provide leadership, focus and direction to enhance growth-orientated manufacturing performance of a specific facility or grouping of facilities in support of ...

medplast

Director of Operations

Brimfield, MA · On-site

$180 - $210K/hr

As Director of Operations you will provide leadership, focus and direction to enhance growth-orientated manufacturing performance of a specific facility or grouping of facilities in support of ...

medplast

Director of Operations

Brimfield, MA · On-site

$180 - $210K/hr

As Director of Operations you will provide leadership, focus and direction to enhance growth-orientated manufacturing performance of a specific facility or grouping of facilities in support of ...

Barnes Group

Director of Operations

East Granby, CT · On-site

This role represents an outstanding opportunity to join the Barnes Aerospace East Granby OEM Site as Director of Operations. This position is available for a dynamic individual to play an integral ...

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All JobsOf Retail Operations JobsSenior Director Of Retail Operations JobsSenior Director Of Retail Operations Jobs in Springfield, MA

Senior Director Of Retail Operations information

See Springfield, MA salary details

$22.4K

$101.3K

$184.4K

How much do senior director of retail operations jobs pay per year?

As of Aug 25, 2026, the average yearly pay for senior director of retail operations in Springfield, MA is $101,259.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,800.00 and $119,600.00 per year, depending on experience, location, and employer.

What is a senior director of retail operations?

Senior Directors of Retail Operations are high-level executives responsible for overseeing and managing the daily operations of multiple retail locations within a company. They develop strategies to improve store performance, ensure consistent customer service, and set operational standards across all locations. Their duties include leading store managers, analyzing sales data, optimizing processes, and ensuring compliance with company policies. Senior Directors of Retail Operations play a critical role in driving sales growth and operational efficiency for retail organizations.

What are the key skills and qualifications needed to thrive as a senior director of retail operations?

To thrive as a Senior Director of Retail Operations, you need extensive experience in retail management, strategic planning, and financial acumen, often supported by a bachelor's or master's degree in business or a related field. Familiarity with retail management systems, data analytics tools, and inventory management software is typically required. Exceptional leadership, communication, and problem-solving skills help in managing large teams and driving operational excellence. These competencies ensure the effective execution of retail strategies, maximized profitability, and consistent customer satisfaction across multiple locations.

How does a senior director of retail operations typically collaborate with cross-functional teams to drive store performance?

A Senior Director of Retail Operations works closely with teams such as merchandising, marketing, supply chain, and HR to ensure that store initiatives are aligned with broader business objectives. Regular meetings with these teams help identify opportunities for process improvements, promotional campaigns, and staff development. This role often requires strong communication skills to coordinate strategy, share performance metrics, and implement best practices across all retail locations. Successful collaboration is key to driving sales growth and delivering a consistent customer experience.

What is the difference between Senior Director Of Retail Operations vs Retail District Manager?

AspectSenior Director Of Retail OperationsRetail District Manager
ResponsibilitiesOversees multiple regions or districts, develops strategic plans, manages senior leadership, and sets overall retail policies.Manages daily operations of a specific district, supervises store managers, and ensures sales targets are met within their region.
CredentialsTypically requires extensive retail management experience, bachelor's degree, and leadership skills.Requires retail management experience, often with a focus on store operations and team leadership.
Work EnvironmentCorporate office and multiple regional locations, strategic planning focus.On-the-ground management at store level within a specific district.

The Senior Director Of Retail Operations focuses on strategic oversight and leadership across multiple regions, while the Retail District Manager handles day-to-day store operations within a specific district. Both roles require retail management experience, but the senior director role involves broader strategic responsibilities and higher-level decision-making.

What does a senior director of retail operations do?

A senior director of retail operations oversees the overall management and strategic planning of retail stores or chains, including sales, customer service, inventory, and staff performance. They develop policies, set goals, analyze financial data, and ensure operational efficiency to drive business growth.

What are popular job titles related to Senior Director Of Retail Operations jobs in Springfield, MA?

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What job categories do people searching Senior Director Of Retail Operations jobs in Springfield, MA look for?

The top searched job categories for Senior Director Of Retail Operations jobs in Springfield, MA are:

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Cities near Springfield, MA with the most Senior Director Of Retail Operations job openings:

Senior Director Of Retail Operations jobs near you

Director of Operations

Springfield, MA • On-site

Boca Recovery Center
Health Care and Social Assistance • 51 - 200 employees
Learn more about Boca Recovery Centerexternal

Full-time

Medical, Dental, Vision, PTO

Re-posted 14 days ago

Job description

Boca Recovery Center Website

Location: On Site - Springfield, MA
Department: Operations
Reports to: Chief Administrative Officer
Salary: Competitive, based on experience

About Us

Founded in 2016, Boca Recovery Center is a nationally recognized addiction treatment provider specializing in substance use disorders and co-occurring mental health conditions. With locations in Florida, New Jersey, Indiana, and Massachusetts; we deliver evidence-based clinical care in a supportive, structured environment. Our team is committed to providing trauma-informed, client-centered services that promote lasting recovery.

Position Overview

The Director of Operations plays a pivotal leadership role in maintaining and enhancing the daily functioning of the facility. This position is responsible for leading support services such as housing, transportation, housekeeping, and general facility management. The DOO ensures the smooth integration of operational processes, employee performance, and regulatory compliance while serving as the facility's Safety Officer.

Key Responsibilities

  • Oversee daily operational functions, including facilities, housing staff, transportation, culinary services, and maintenance.
  • Supervise and support Housing Staff, including Behavioral Health Technicians (BHTs), Chefs, Housekeeping, and Drivers.
  • Collaborate with department directors to support cross-functional coordination, strategic planning, and safety initiatives.
  • Conduct daily planning meetings with Nursing and Clinical Directors to align on operations-related needs.
  • Lead hiring, onboarding, training, evaluations, and performance management for supervised departments.
  • Maintain documentation, shift reports, payroll entries (Paychex), audits, and other essential records accurately and on time.
  • Ensure compliance with all safety, infection control, and environmental care protocols.
  • Respond to and manage facility-level concerns, complaints, and maintenance needs.
  • Coordinate ordering and inventory of facility-specific food and supplies.
  • Participate in state audits, accreditation inspections (e.g., Joint Commission), and serve as the Safety Officer.
  • Track admissions, maintain logs, and ensure equitable access and accommodation for all clients.
  • Uphold confidentiality and compliance with HIPPA, and organizational policies.

Requirements

  • Education:
    • High School Diploma or GED required; vocational or 4-year degree preferred.
    • Additional training or education in healthcare administration, operations, or business is a plus.
  • Experience:
    • Minimum 2 years of supervisory experience in a healthcare, residential, or operations-related setting.
    • Experience managing support services in a regulated environment strongly preferred.
    • Proficiency in Microsoft Office and electronic systems (e.g., Paychex).
  • Certifications:
    • CPR Certification required (or willingness to obtain upon hire).
    • Valid driver's license and the ability to pass background checks and drug screening.
  • Knowledge & Skills:
    • Familiarity with safety regulations, infection control, and workplace policies (e.g., OSHA, Joint Commission).
    • Effective written and verbal communication skills.
    • Strong organizational, decision-making, and leadership capabilities.
    • Sensitivity to diverse populations and understanding of workplace ethics and boundaries.
    • Knowledge of confidentiality standards, workplace violence prevention, and client-centered protocols.

Benefits

What We Offer-

  • Competitive salary based on experience
  • Full benefits package (Medical, Dental, Vision, PTO, etc.)
  • Professional development opportunities
  • Supportive and mission-driven work environment
  • The chance to make a lasting impact in the lives of clients and their families

Join a team where operational excellence meets purpose-driven leadership. Apply today to lead a facility where your decisions directly impact the wellbeing and experience of both clients and staff.

Apply