Senior Customer Support Jobs in Delaware (NOW HIRING)

Play a key role in getting acquisition campaigns to market with speed and precision. You will keep workstreams moving, stakeholders aligned, and documentation audit-ready from planning through post-launch validation.

Job Summary:
As a Senior Associate Acquisition Marketing in the Card Acquisition and Growth team, you will support acquisition marketing execution by coordinating creative development, approvals, launch readiness, and post-launch validation. You will help the team operate with strong discipline by maintaining trackers, documentation, and recurring operating routines that support accurate reporting and reconciliation. Your work will help ensure campaigns are delivered on time, well documented, and aligned to governance and control expectations.

Job responsibilities:
Support acquisition marketing and campaign execution across planning, creative development, approvals, launch coordination, and post-launch validation
Manage creative capacity planning by prioritizing requests, tracking timelines, and coordinating dependencies across internal and partner teams
Support campaign build activities, including requirements tracking, testing coordination, validation checklists, and launch readiness documentation
Coordinate the creation, review, recertification, and maintenance of marketing claims, footnotes, disclosures, job aids, and related materials
Capture, archive, and organize required approvals to support adherence to marketing governance processes
Provide monthly reconciliation support by verifying campaign activity, spend inputs, approvals, deliverables, and supporting documentation
Maintain centralized trackers, roadmap updates, meeting notes, action logs, decision records, and reporting calendars
Support reporting coordination by gathering inputs, organizing performance materials, and preparing draft readouts for review
Assist with testing and post-launch validation by documenting issues, tracking remediation items, and escalating risks or gaps
Partner with marketing, product, analytics, legal, compliance, risk, operations, technology, finance, and external partners to drive timely execution
Identify process gaps and recommend improvements to strengthen coordination, visibility, and follow-through

Required qualifications, capabilities, and skills:
Four or more years of experience in marketing execution, campaign management, project coordination, operations, controls, or related fields
Strong organizational and project management skills, including managing timelines, approvals, dependencies, and documentation
Experience supporting marketing campaigns, creative approvals, testing, launch validation, or digital execution workflows
Strong attention to detail and comfort working in controlled environments with formal approval and documentation requirements
Ability to manage multiple priorities, follow up effectively, and keep stakeholders aligned on deliverables and decisions
Strong written and verbal communication skills, including summarizing actions, risks, decisions, and next steps
Comfort working with trackers, reporting materials, dashboards, and performance summaries
Experience supporting reconciliation processes, including verifying inputs and maintaining supporting evidence
Ability to coordinate across cross-functional teams and maintain a consistent operating rhythm
Strong judgment in escalating risks, gaps, or timeline issues early and clearly
High reliability and ownership mindset for keeping execution work moving end to end

Preferred qualifications, capabilities, and skills:
Experience with legal, compliance, risk, or marketing governance processes
Familiarity with credit card products, acquisition marketing, or financial services marketing
Experience working with external partners on creative development and launch coordination
Experience supporting test-and-learn programs, including test documentation and post-test readouts
Experience organizing documentation for audits, reviews, or recertification cycles
Strong working knowledge of campaign workflows across multiple channels
Ability to improve processes through templates, checklists, and simplified operating routines

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans