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Senior Customer Support Jobs in Delaware (NOW HIRING)

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Senior Engineer / Scientist

Newark, DE · On-site

Senior Engineer / Scientist - CMP Fundamentals, Modeling & Simulation Description The CMP ... Own and define technical problem statements supporting product development and customer needs.

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Senior Customer Support information

What does a senior customer support professional do?

A Senior Customer Support professional is responsible for handling complex customer issues, providing guidance to junior support staff, and ensuring high levels of customer satisfaction. They often act as a point of escalation for challenging cases and may contribute to process improvements or training initiatives. Their role involves excellent communication, problem-solving skills, and a deep understanding of the company's products or services. Additionally, they may analyze support trends to recommend solutions that enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a senior customer support professional?

To thrive as a Senior Customer Support professional, you need advanced problem-solving abilities, in-depth product knowledge, and several years of experience in customer service roles. Familiarity with customer relationship management (CRM) systems like Salesforce or Zendesk, and certifications in customer service or support management, are highly valued. Exceptional communication, leadership, and conflict-resolution skills make someone stand out in this position. These capabilities are essential for resolving complex issues efficiently, mentoring junior staff, and maintaining high levels of customer satisfaction.

How does a senior customer support professional typically collaborate with other departments to resolve complex customer issues?

Senior Customer Support professionals frequently work cross-functionally with teams such as Product, Engineering, and Sales to resolve complex customer issues. They often act as a bridge, escalating technical problems to the appropriate team and providing detailed context to ensure efficient resolution. Additionally, they may participate in meetings to relay customer feedback, influence product improvements, and help develop new support processes. This collaborative approach not only improves customer satisfaction but also fosters a deeper understanding of the company's products and operations.

What is the difference between Senior Customer Support vs Customer Support Specialist?

AspectSenior Customer SupportCustomer Support Specialist
Required CredentialsExperience in customer service, technical knowledge, possibly certificationsEntry to mid-level experience, basic customer service skills
Work EnvironmentFast-paced, problem-solving, often involves escalationsSupport via phone, email, chat, routine inquiries
Employer & Industry UsageTech, SaaS, retail, telecomSimilar industries, entry to mid-level roles

Senior Customer Support roles typically require more experience, technical knowledge, and involve handling complex issues or escalations. Customer Support Specialists focus on routine customer inquiries and basic support tasks. The senior role often involves mentoring and process improvement, while the specialist role emphasizes direct customer interaction.

What are the most commonly searched types of Customer Support jobs in Delaware?

The most popular types of Customer Support jobs in Delaware are:

Senior Customer Support jobs near you
Infographic showing various Senior Customer Support job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Mid/Senior Software Developer (.NET Core / React / AWS)

Continental Finance Company

Wilmington, DE • On-site

$80 - $100/hr

Other

Re-posted 27 days ago

Job description

Come join a growing financial technology company that's leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking a creative .Net Software Developer with experience in electronic media to support our Technology team.

We are seeking a Mid to Senior Level Software Engineer with strong experience in Microsoft .NET Core, C#, React, and AWS cloud technologies. This role is responsible for designing, developing, and maintaining scalable, high-performance applications in a cloud-first environment. The ideal candidate thrives in a fast-paced setting, can work independently, and contributes to architectural decisions while collaborating across teams. This position will play a key role in building secure, distributed systems supporting financial services applications.

CFC is seeking bright, energetic individuals that will help us grow and develop together! We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today!

Essential Functions
  • Design, develop, and maintain scalable web applications using .NET Core and C#.
  • Build modern, responsive front-end applications using React and JavaScript.
  • Develop and consume RESTful APIs and microservices architectures.
  • Design and implement cloud-native solutions in AWS, including Lambda, S3, Dynamo.
  • Develop database queries utilizing Microsoft SQL Server and/or PostgreSQL.
  • Participate in architecture discussions and contribute to system design decisions.
  • Implement secure coding practices aligned with financial services industry standards.
  • Collaborate with product, business, and cross-functional technical teams.
  • Write clean, maintainable, and testable code following best practices.
  • Troubleshoot production issues and provide technical leadership when needed.
Required Qualifications
  • Minimum 5 years of professional software development experience.
  • Strong experience with C# and .NET Core.
  • Hands‑on experience with AWS services.
  • Experience with Microsoft SQL Server and/or PostgreSQL.
  • Experience building and integrating RESTful APIs.
  • Solid understanding of distributed systems and microservices architecture.
  • Experience using Azure DevOps or similar.
  • Strong knowledge of application security best practices.
  • Excellent problem‑solving and communication skills.
Why Continental Finance

Continental Finance Company (the “CFC”) is one of America’s leading marketers and servicers of credit cards for consumers with less‑than‑perfect credit. Since our founding in 2005, we have prided ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment. With our success, we have also grown into an innovative financial tech company! With a state‑of‑the‑art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them. With more than 2.6 million credit cards managed and serviced since our founding, we pride ourselves on putting the customer first. We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer.

Equal Opportunity Employer

CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

Hybrid Work Schedule

CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday).

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