Senior Customer Support Jobs in Delaware (NOW HIRING)

Are you a passionate and energetic person that has the desire for always improving the frontline customer/banker experience with every interaction.  You should be someone that is not afraid to roll up their sleeves and look for ways to better assist our partners by suggesting ideas to optimize through changes to processes, procedures and tools to transform the way business is conducted.
 

As a Marketing Delivery Senior Associate on the E-Coupon team, you will be responsible for end to end offer management and execution.  You will be working across both Marketing strategy and Marketing execution teams to understand the intent of the offer, ensuring the best customer experience. Additionally you will also partner with the technology and agile product teams to provide strategic guidance and support on designing, building and delivering new offer capabilities

Job Responsibilities:

• Partner with Marketing strategy and execution teams to conduct feasibility analysis for new offers and campaigns
• Provide guidance and support on current capabilities and recommend the best use of those to meet business objectives
• Lead the build and delivery of net new capabilities working with multiple partners across Marketing, Product, Digital and Branch Behavior Teams
• Set-up Marketing offers ranging from acquisition and deepening across multiple lines of business with flawless execution
• Cross referencing Marketing collateral to ensure the offer set-up aligns with strategic intent
• Identify and implement changes to the Offer management UI that can lead to increase in operational efficiencies and reduce scope of errors
• Identify opportunities for continued customer and banker education to reduce customer experience friction points

Required qualifications, capabilities and skills:

• 3 + years' experience working in customer support role specifically in the Branch or Customer Care environment
• Excellent written and verbal communication skills as to be able to express information clearly and accurately
• Ability to multi-task in a fast-paced environment where changing priorities is common
• Must be a self-starter with a strong work ethic who craves always improving the customer/banker experience
• Ability to work as part of a team with the desire to constantly learn and be curious
• Ability to always maintain a positive mindset and professional attitude
• Impeccable attention to detail

Preferred qualifications, capabilities and skills:

• Bachelor's degree in Marketing and 3 years' experience working in customer support role specifically in a branch or customer care environment
• Ability to recognize patterns and determine potential problem spots versus training opportunities
• Experience working directly or supporting banking products
• Analytical skills and experience to turn data into strategic and operational insight
• An understanding of Marketing workflows and procedures
• Campaign management experience

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans