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Senior Customer Support Analyst Jobs in Springfield, MO

Lantern

Strategy Analyst

Springfield, MO · Remote

... supports new ideas. * You care deeply for your customers are driven to keep HUMANITY in all ... for senior leadership and stakeholders * Work cross-functionally with commercial, analytics ...

Lantern

Strategy Analyst

Springfield, MO · On-site

... supports new ideas. * You care deeply for your customers are driven to keep HUMANITY in all ... for senior leadership and stakeholders * Work cross-functionally with commercial, analytics ...

Cornerstone Research

Analyst

Springfield, MO

$112K/yr

... senior consultants, including Partners, started their careers as Analysts. In addition, top-performing Analysts are eligible for graduate school financial support and an offer to return to the firm ...

Cornerstone Research

Analyst

Springfield, MO · On-site

$112K/yr

... senior consultants, including Partners, started their careers as Analysts. In addition, top-performing Analysts are eligible for graduate school financial support and an offer to return to the firm ...

Salon Service Group

FP&A

Springfield, MO · On-site

$72K - $89K/yr

The FP&A will support financial planning, forecasting, management reporting, and business ... for senior leadership, the Board of Directors, and other stakeholders. * Design, develop, and ...

Salon Service Group

FP&A

Springfield, MO · On-site

$72K - $89K/yr

The FP&A will support financial planning, forecasting, management reporting, and business ... for senior leadership, the Board of Directors, and other stakeholders. * Design, develop, and ...

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All JobsCustomer Support Analyst JobsSenior Customer Support Analyst JobsSenior Customer Support Analyst Jobs in Springfield, MO

Senior Customer Support Analyst information

See Springfield, MO salary details

$23.2K

$76K

$126K

How much do senior customer support analyst jobs pay per year?

As of Sep 5, 2026, the average yearly pay for senior customer support analyst in Springfield, MO is $76,036.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,600.00 and $82,800.00 per year, depending on experience, location, and employer.

What does a senior customer support analyst do?

A Senior Customer Support Analyst is responsible for resolving complex customer issues, analyzing support trends, and improving overall customer service processes. They often serve as a point of escalation for challenging cases and work closely with other departments to address systemic problems. In addition to providing direct support, they may lead training sessions, create documentation, and help implement new tools or procedures to enhance the customer experience. Their expertise ensures that customer concerns are addressed efficiently and that the support team operates smoothly.

What are the key skills and qualifications needed to thrive as a senior customer support analyst, and why are they important?

To thrive as a Senior Customer Support Analyst, you need in-depth knowledge of customer service practices, analytical problem-solving abilities, and experience with support platforms, often supported by a bachelor's degree or equivalent experience. Expertise in CRM systems (like Salesforce or Zendesk), ticketing tools, and possibly ITIL certification are commonly required. Strong communication, patience, and leadership skills help in managing complex customer issues and mentoring junior team members. These skills are crucial to effectively resolve escalated cases, ensure customer satisfaction, and drive continuous improvement in support operations.

How does a senior customer support analyst typically collaborate with other departments to resolve complex customer issues?

Senior Customer Support Analysts often work closely with technical, product, and sales teams to address and resolve escalated customer issues. They serve as a bridge between the customer and internal teams, providing detailed feedback and insight from customer interactions. This collaboration may involve regular meetings, sharing incident reports, and participating in cross-functional projects to improve processes or product quality. Effective communication and a proactive approach to problem-solving are key to success in this role.

What are popular job titles related to Senior Customer Support Analyst jobs in Springfield, MO?

For Senior Customer Support Analyst jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Senior Customer Support Analyst jobs in Springfield, MO look for?

The top searched job categories for Senior Customer Support Analyst jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Senior Customer Support Analyst jobs?

Cities near Springfield, MO with the most Senior Customer Support Analyst job openings:

Senior Customer Support Analyst jobs near you
Infographic showing various Senior Customer Support Analyst job openings in Springfield, MO as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $76,036 per year, or $36.6 per hour.

Sr Office Support Assistant

rose international

Springfield, MO • On-site

Contractor

Re-posted 24 days ago

Job description

Company Description
http://www.roseit.com/AboutRose.html
Job Description
Interview would not be there hire off resume..
Job Title: Sr Office Support Assistant(Rose International)
Duration: 6+ Months
Hours: 8-5 Mon - Fri
Work Location: 101 Park Central Square, Springfield, MO 65806
MAX PAY RATE: $9.00
There would be No Interview
Job Details:
  • Will be on your feet standing most of the day
  • Pay bills for MRT
  • Scan Requests for Records to Providers-this involves standing
  • Data entry-checking in mail, updating the Master Data Base
  • Registering applications
  • Sending out 325s for auth rep group+O24
  • Processes returned mail-which includes calling customers
  • Prepping medicals for scanning to the ECM; Prepping medicals for Physicians review
  • Filing medicals in paper records-this involves standing
  • Scanning applications/verification/etc into the ECM
  • Indexing
  • Making coversheets for the ECM
  • Processing incoming mail-open-date stamp
  • File processed mail
  • Other clerical duties as needed
  • Itracking mail/Data entry
  • Processing Outgoing Mail

Qualifications
Any
Additional Information
All your information will be kept confidential according to EEO guidelines.

Apply