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Senior Customer Support Analyst Jobs in Springfield, MO

Smurfit Westrock

Sr. Asst, Customer Service

Springfield, MO · On-site

$17.50 - $24/hr

General Information Job ID ATR64677 Posting Job Title Senior Customer Service Specialist Locations MO Springfield MO Corrugated Employment Type Full Time Date Posted 16-Jul-2026 Relocation Support No ...

Westrock

Sr. Asst, Customer Service

Springfield, MO · On-site

$17.50 - $24/hr

General Information Job ID ATR64677 Posting Job Title Senior Customer Service Specialist Locations MO Springfield MO Corrugated Employment Type Full Time Date Posted 16-Jul-2026 Relocation Support No ...

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Senior Customer Support Analyst information

See Springfield, MO salary details

$23.2K

$76K

$126K

How much do senior customer support analyst jobs pay per year?

As of Aug 14, 2026, the average yearly pay for senior customer support analyst in Springfield, MO is $76,036.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,600.00 and $82,800.00 per year, depending on experience, location, and employer.

What does a senior customer support analyst do?

A Senior Customer Support Analyst is responsible for resolving complex customer issues, analyzing support trends, and improving overall customer service processes. They often serve as a point of escalation for challenging cases and work closely with other departments to address systemic problems. In addition to providing direct support, they may lead training sessions, create documentation, and help implement new tools or procedures to enhance the customer experience. Their expertise ensures that customer concerns are addressed efficiently and that the support team operates smoothly.

What are the key skills and qualifications needed to thrive as a senior customer support analyst, and why are they important?

To thrive as a Senior Customer Support Analyst, you need in-depth knowledge of customer service practices, analytical problem-solving abilities, and experience with support platforms, often supported by a bachelor's degree or equivalent experience. Expertise in CRM systems (like Salesforce or Zendesk), ticketing tools, and possibly ITIL certification are commonly required. Strong communication, patience, and leadership skills help in managing complex customer issues and mentoring junior team members. These skills are crucial to effectively resolve escalated cases, ensure customer satisfaction, and drive continuous improvement in support operations.

How does a senior customer support analyst typically collaborate with other departments to resolve complex customer issues?

Senior Customer Support Analysts often work closely with technical, product, and sales teams to address and resolve escalated customer issues. They serve as a bridge between the customer and internal teams, providing detailed feedback and insight from customer interactions. This collaboration may involve regular meetings, sharing incident reports, and participating in cross-functional projects to improve processes or product quality. Effective communication and a proactive approach to problem-solving are key to success in this role.

What are popular job titles related to Senior Customer Support Analyst jobs in Springfield, MO?

For Senior Customer Support Analyst jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Senior Customer Support Analyst jobs in Springfield, MO look for?

The top searched job categories for Senior Customer Support Analyst jobs in Springfield, MO are:

Senior Customer Support Analyst jobs near you

IT EPIC Customer Support Analyst

CoxHealth

Springfield, MO • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 16 days ago

CoxHealth rating

6.7

Company rating: 6.7 out of 10

Based on 235 frontline employees who took The Breakroom Quiz

533rd of 887 rated healthcare providers

Job description

Facility:
West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807
Department:
1709 IT Service Desk
Scheduled Weekly Hours:
40
Hours:
9:00 AM - 5:30 PM
Work Shift:
Day Shift (United States of America)
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
  • Named one of Modern Healthcare's Best Places to work five times.
  • Named one of America's Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
  • Acknowledged by Forbes as one of the Best Employers for New Grads.
  • Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits
  • Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
  • For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description:
The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.• Education
• Preferred: Associates degree in Computer Science, Information Technology, a related field.
• Experience
• Required: 2 years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR Associates degree in Computer Science, Information Technology, a related field.
• Skills
•
• Proficiency in a wider range of technologies, including networking, hardware, and more advanced software.
• Ability to analyze and resolve complex technical issues, often involving multiple systems.
• Builds and maintains positive relationships with end users by providing exceptional customer service.
• Knows when to escalate issues to a higher level support team and able to provide comprehensive information for effective escalation.
• Licensure/Certification/Registration
• N/A

What CoxHealth employees say

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