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Senior Customer Support Analyst Jobs in Springfield, MO

Expedia

Senior Financial Operations Analyst

Springfield, MO

$105K/yr

  • Medical

  • Dental

  • Vision

  • PTO

... customers. From airlines and hotels to financial institutions and other travel platforms, we power ... The B2B Finance Operations team supports the accurate and efficient movement of partner-related ...

Next Level Solutions

Senior Business Analyst

Springfield, MO · On-site +1

$78K - $101K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... customer behavior. * Collaborate with technology teams to design and implement solutions that ... Wellness initiatives and employee support programs * Company-sponsored events and team-building ...

O'Reilly Auto Parts

Senior Product Analyst

Springfield, MO · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

A Senior Product Analyst will own SEO strategy for OReillyAuto.com, including GEO (Generative ... Experience supporting large-scale, consumer-facing websites or ecommerce platforms preferred

Ra

Customer Analytic Manager

Bolivar, MO

Customer Analytics Manager Job Location: Anywhere in USA, Bolivar, MO 65613, USA Job Level ... Senior Level This is what you will do.. You will help to grow clients practice in the ...

Brightli

Business Support Data Analyst

Springfield, MO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Business Support Data Analyst Location: Springfield, MO Department: Client Financial Services and ... delivers exceptional customer service, and enjoys working as part of a compassionate and ...

Brightli

Business Support Data Analyst

Springfield, MO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... delivers exceptional customer service, and enjoys working as part of a compassionate and ... Business Support Data Analyst, Revenue Cycle, Accounts Receivable, Data Analytics, SQL, Tableau ...

Cornerstone Research

Summer Analyst

Springfield, MO · On-site

Summer Analysts work on case teams that range in size but typically include an expert, senior ... Full-time candidates requiring visa support, must have a STEM-eligible degree and at least 36 ...

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Showing results 21-40

All JobsCustomer Support Analyst JobsSenior Customer Support Analyst JobsSenior Customer Support Analyst Jobs in Springfield, MO

Senior Customer Support Analyst information

See Springfield, MO salary details

$23.2K

$76K

$126K

How much do senior customer support analyst jobs pay per year?

As of Aug 15, 2026, the average yearly pay for senior customer support analyst in Springfield, MO is $76,036.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,600.00 and $82,800.00 per year, depending on experience, location, and employer.

What does a senior customer support analyst do?

A Senior Customer Support Analyst is responsible for resolving complex customer issues, analyzing support trends, and improving overall customer service processes. They often serve as a point of escalation for challenging cases and work closely with other departments to address systemic problems. In addition to providing direct support, they may lead training sessions, create documentation, and help implement new tools or procedures to enhance the customer experience. Their expertise ensures that customer concerns are addressed efficiently and that the support team operates smoothly.

What are the key skills and qualifications needed to thrive as a senior customer support analyst, and why are they important?

To thrive as a Senior Customer Support Analyst, you need in-depth knowledge of customer service practices, analytical problem-solving abilities, and experience with support platforms, often supported by a bachelor's degree or equivalent experience. Expertise in CRM systems (like Salesforce or Zendesk), ticketing tools, and possibly ITIL certification are commonly required. Strong communication, patience, and leadership skills help in managing complex customer issues and mentoring junior team members. These skills are crucial to effectively resolve escalated cases, ensure customer satisfaction, and drive continuous improvement in support operations.

How does a senior customer support analyst typically collaborate with other departments to resolve complex customer issues?

Senior Customer Support Analysts often work closely with technical, product, and sales teams to address and resolve escalated customer issues. They serve as a bridge between the customer and internal teams, providing detailed feedback and insight from customer interactions. This collaboration may involve regular meetings, sharing incident reports, and participating in cross-functional projects to improve processes or product quality. Effective communication and a proactive approach to problem-solving are key to success in this role.

What are popular job titles related to Senior Customer Support Analyst jobs in Springfield, MO?

For Senior Customer Support Analyst jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Senior Customer Support Analyst jobs in Springfield, MO look for?

The top searched job categories for Senior Customer Support Analyst jobs in Springfield, MO are:

Senior Customer Support Analyst jobs near you

Memory Care Support Partner 11pm-7am $18-22.75 (Full Time)

The Castlewood Senior Living

Nixa, MO • On-site

$18 - $22.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 hours ago

Job description

“After spending 14 years in healthcare, I finally found my home with Arrow Senior Living. It's home-like environment is not just for the residents but for the team members as well. From day one you embrace the core values, and you see how they impact residents' quality of life. Arrow is a great company to grow with-it promotes within and the employee appreciation, incentives, and benefits are just a bonus on top of making residents and team members smile. I have become lifelong friends with this team, and I can happily say I love my job and enjoy coming to work.”

—Arrow Team Member

Position—Memory Care Support Partner

Position Type: Full-Time

Location: Nixa, MO

Memory Care Support Partner pay range: $18 - $22.75 per hour

Shift Schedule—

Monday, Tuesday, Wednesday, Thursday, and Sunday

11:00pm to 7:00am

Come join our team at Castlewood located at 1538 N. Old Castle Rd, Nixa, MO 65714!

We are looking for someone (like you)
  • To be an Advocate of Empathy: Be responsible for understanding the importance of empathy. It will be your job to create human connection with residents during their most vulnerable moments.
  • To be a Patient Observer. Discover residents' interests, abilities, and what makes each resident who they are. Collaborate to create appropriate engagement plans and implement strategies with patience to ensure success.
  • To be a Master of the Mise en Scene. The French expression used to describe the art of creating a story through the physical environment, 'mise en scene' means being responsible for setting the stage for a successful day. From preparing your dining room for breakfast to setting up the library for an event, to preparing the resident's room for their nighttime routine, you are the guide through the resident's experience.
  • To be a Life Partner. Partnering with residents to achieve all facets of daily life from the moment they wake to the moment they go to sleep.
  • To be excellent at documenting resident care and changes in condition
  • To assist with orientation of team members assigned to memory care neighborhoods.
What are we looking for?
  • You must be at least eighteen (18) years of age.
  • You will have a high school diploma, or equivalent.
  • You can read, write, understand, and communicate in English with our Residents!
  • You will have a positive and energetic attitude who will LOVE our Residents!
  • You will possess computer skillsto be able to print documents and enter information about our Residents.
  • You must be active as this role requires standing, walking, bending, kneeling, and stooping all day.
  • You must have the ability to frequently lift and/or move items up to 50 pounds.
  • You must be able to assist residents with sitting, standing, and walking, as well as assisting persons after a fall.
  • You must be criminally cleared.
Employment Benefits (We value our benefits)
  • Company Match 401(k) with 100% match up to the first 3% and fully vested upon enrollment.
  • Medical, Dental, Vision insurance (1st of the month following 60 days of employment-Full Time)
  • Disability insurance (Full Time)
  • Employee assistance program
  • Weekly Employee Recognition Program
  • Life insurance (Full Time)
  • Paid time off (Full Time employees accrue up to 115 hours each year and Part Time accrue up to 30 hours each year)
  • Tuition Reimbursement (after 90 days for FT AND PT employees)
  • Employee Referral Program (FT, PT, and PRN)
  • Complimentary meal each shift (FT, PT, and PRN)
  • Daily Pay Option
  • Direct Deposit
  • Did we mention that we PROMOTE FROM WITHIN?

Arrow Senior Living serves and employs individuals of all faiths, regardless of race, color, gender, sexual orientation, national origin, age, or handicap, except as limited by state and federal law.

Employment Type: Full-Time(30 plus scheduled hours)

Apply