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Senior Customer Success Manager Edtech Jobs in Boca Raton, FL

AJAIA

Product Success Manager

Fort Lauderdale, FL · Remote

As the Product Success Manager, you will own the customer journey after the sale, from onboarding ... Product support or technical customer care * EdTech platform support or implementation * Strong ...

AJAIA

Product Success Manager

Fort Lauderdale, FL · On-site +1

As the Product Success Manager, you will own the customer journey after the sale, from onboarding ... Product support or technical customer care * EdTech platform support or implementation * Strong ...

AJAIA

Customer Success Specialist

Fort Lauderdale, FL · Remote

EdTech platform support or implementation * Strong written communication skills with the ability to ... Strong organizational skills and ability to manage multiple customer issues simultaneously

AJAIA

Customer Success Specialist

Fort Lauderdale, FL · On-site +1

EdTech platform support or implementation * Strong written communication skills with the ability to ... Strong organizational skills and ability to manage multiple customer issues simultaneously

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Senior Customer Success Manager Edtech information

See Boca Raton, FL salary details

$42.7K

$97.6K

$115.3K

How much do senior customer success manager edtech jobs pay per year?

As of Aug 8, 2026, the average yearly pay for senior customer success manager edtech in Boca Raton, FL is $97,585.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,800.00 and $110,600.00 per year, depending on experience, location, and employer.

What does a senior customer success manager do in Edtech?

A Senior Customer Success Manager in Edtech is responsible for ensuring that educational institutions or clients effectively implement and benefit from educational technology products or services. They work closely with clients to understand their goals, provide onboarding, training, and ongoing support, and act as a liaison between the customer and product teams. Their main objective is to maximize customer satisfaction, drive product adoption, and help clients achieve educational outcomes, ultimately reducing churn and fostering long-term partnerships.

What are the key skills and qualifications needed to thrive as a senior customer success manager in Edtech?

To thrive as a Senior Customer Success Manager in Edtech, you need expertise in client relationship management, a strong understanding of educational technology solutions, and typically a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is highly valuable. Exceptional communication, problem-solving abilities, and a proactive approach distinguish top performers in this role. These skills and qualities are critical for driving customer satisfaction, retention, and successful adoption of Edtech products in educational institutions.

How does a senior customer success manager in Edtech typically collaborate with product and engineering teams to improve customer experience?

As a Senior Customer Success Manager in EdTech, you will frequently serve as the voice of the customer within the organization. This means regularly gathering feedback from clients and translating their needs into actionable insights for product and engineering teams. You may participate in cross-functional meetings, prioritize feature requests, and help troubleshoot technical issues impacting user experience. This collaborative approach ensures the platform evolves in ways that directly benefit customers, while also helping you build strong internal relationships and deepen your understanding of the product lifecycle.
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Senior Customer Success Manager Edtech jobs near you

Customer Experience & Product Success Lead

AJAIA

Fort Lauderdale, FL • On-site

Full-time

Re-posted 14 days ago

Job description

Position Overview
The Customer Experience & Product Success Lead is responsible for ensuring that customers successfully adopt and use Ethos Intelligence products. This role owns the full customer support and onboarding experience prior to engineering escalation, ensuring that teachers, school leaders, and district technology teams receive timely assistance and clear guidance.
You will own the customer journey after the sale, ensuring schools, teachers, administrators, and district technology teams successfully adopt and use Ethos Intelligence's SaaS products. The role combines customer success, product support, onboarding, documentation, and product feedback, serving as the primary point of contact for customers before issues are escalated to engineering.
This is a proactive role focused on helping customers succeed. The right candidate will develop deep familiarity with the product, serve as a trusted resource for users, and actively contribute to improving the platform through structured feedback and insight.
You will represent the voice of the customer to the product and engineering teams.
Requirements
  • Bachelor's degree or equivalent experience
  • 3-6 years of experience in one or more of the following areas:
    • Customer success or customer support in a SaaS environment
    • Product support or technical customer care
    • EdTech platform support or implementation
  • Strong written communication skills with the ability to clearly explain software functionality to non-technical users
  • Demonstrated ability to troubleshoot product issues and guide users through solutions
  • Experience using SaaS platforms and help desk tools
  • Strong organizational skills and ability to manage multiple customer issues simultaneously
  • Customer-first mindset and commitment to high-quality user experiences

Preferred Requirements:
  • Experience supporting EdTech or K-12 education technology platforms.
  • Familiarity with AI tools or generative AI applications.
  • Experience working with ticketing platforms such as Zendesk, Intercom, Help Scout, or similar tools
  • Familiarity with prompt design, API integrations, or SaaS troubleshooting workflows
  • Experience creating help center documentation or knowledge bases
  • Ability to reproduce bugs and clearly document technical issues

Benefits
  • Competitive base salary + performance incentives
  • Professional development opportunities

Apply