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Senior Customer Service Representative Jobs in Silver Spring, MD

High's

Customer Service Representative

Baltimore, MD · On-site

$16 - $21.50/hr

Customer Service Representative Store 131 - Baltimore, MD 21212 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

High's

Customer Service Representative

Cooksville, MD · On-site

$16.25 - $22/hr

Customer Service Representative Hot Job Store 25 - Cooksville, MD 21723 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

High's

Customer Service Representative

Gambrills, MD · On-site

$15.50 - $21.25/hr

Customer Service Representative Store 54 - Millersville, MD 21108 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

High's

Customer Service Representative

Halethorpe, MD · On-site

$15.75 - $21.25/hr

Customer Service Representative Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales Description Job Summary: The Customer Service ...

Carroll Motor Fuels

Customer Service Representative

Lisbon, MD · On-site

$17.50 - $24/hr

Customer Service Representative Store 38 - Lisbon, MD 21765 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales Description ...

BOWA

Senior Customer Service Technician

Mclean, VA · On-site

A Senior Customer Service Field Technician for BOWA Builders plays an important role working ... Exhibit superior customer service skills, a customer first attitude and focus, representing the ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

High's

Customer Service Representative

Fulton, MD · On-site

$15.75 - $21.25/hr

Customer Service Representative Hot Job Store 32 - Fulton, MD Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

High's

Customer Service Representative

Lisbon, MD · On-site

$17.50 - $24/hr

Customer Service Representative Hot Job Store 38 - Lisbon, MD 21765 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

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All JobsCustomer Service Representative JobsSenior Customer Service Representative JobsSenior Customer Service Representative Jobs in Silver Spring, MD

Senior Customer Service Representative information

See Silver Spring, MD salary details

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How much do senior customer service representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for senior customer service representative in Silver Spring, MD is $23.85, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $26.35 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

Is a senior customer service representative an entry-level job?

A senior customer service representative is typically not an entry-level position; it usually requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role often involves handling complex issues and mentoring junior staff, reflecting a higher level of responsibility.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

What are the most commonly searched types of Customer Service Representative jobs in Silver Spring, MD? The most popular types of Customer Service Representative jobs in Silver Spring, MD are:
What are popular job titles related to Senior Customer Service Representative jobs in Silver Spring, MD? For Senior Customer Service Representative jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Senior Customer Service Representative jobs in Silver Spring, MD look for? The top searched job categories for Senior Customer Service Representative jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Senior Customer Service Representative jobs? Cities near Silver Spring, MD with the most Senior Customer Service Representative job openings:
Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $49,615 per year, or $23.9 per hour.

Customer Service Representative

United Air Temp

Lorton, VA • On-site

$20/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

Are you a highly skilled and motivated individual who thrives in a dynamic and fast-paced environment? Do you enjoy providing exceptional customer service and solving problems? If so, we have an immediate opening for a Customer Service Representative at United Air Temp!
United Air Temp, the most significant residential heating, cooling, and plumbing provider in the United States, seeks a talented Customer Service Representative to join our team. As a Customer Service Representative, you will be crucial in ensuring our customers receive outstanding service and have their HVAC and plumbing systems maintained and serviced regularly. Your excellent communication skills and attention to detail will be vital in managing customer relationships and scheduling appointments.
Starting at $20/hr + Bonuses
Why work with us?

  • Competitive hourly pay
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • Matching 401(k) retirement savings plan
  • Paid time off (vacation, sick, and personal leave combined)
  • A fun and safe work environment that values talent and promotes career growth
Job Responsibilities:
  • Receiving inbound calls primarily from the COD/Marketing queue.
  • Assist with calls in other queues as needed.
  • Will respond to all requests for services, repair calls, and Podium inquiries.
  • Build and maintain long-term relationships with customers
  • Solve scheduling conflicts between customers and technicians
Requirements:
  • Experience in customer service or sales
  • Excellent verbal communication skills
  • Attention to detail and problem-solving abilities
  • Comfortable working in an office environment full-time

If you are a motivated and enthusiastic individual looking to launch a career as a Customer Service Representative, apply now and join the United Air Temp team!
Salary Description
$20/HR

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