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No Experience Customer Service Representative Jobs in Silver Spring, MD

Kennedy Services

Customer Service Representative

Baltimore, MD · On-site

$16 - $21.50/hr

Customer Service Representative A reputable loan portfolio servicing agency has an immediate career opportunity for an experienced Customer Service Rep to join their Baltimore team. Responsibilities ...

Copart, Inc.

Customer Service Representative

Baltimore, MD · On-site

$20.03 - $22.58/hr

We believe in providing an unmatched experience, every day and everywhere, driven by our people ... Program (no cost to you) • Vacation & Sick pay • Paid Company Holidays • Life and AD&D ...

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All JobsCustomer Service Representative JobsNo Experience Customer Service Representative JobsNo Experience Customer Service Representative Jobs in Silver Spring, MD

No Experience Customer Service Representative information

See Silver Spring, MD salary details

$10

$19

$27

How much do no experience customer service representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for no experience customer service representative in Silver Spring, MD is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What does a no experience customer service representative do?

A No Experience Customer Service Representative assists customers with their inquiries, problems, or complaints via phone, email, or chat, even if they haven't previously worked in customer service. They provide information about products or services, help resolve issues, and ensure customer satisfaction. Training is typically provided on the job, so prior experience is not required. Strong communication skills, patience, and a willingness to learn are important for success in this role.

What kind of training and support can I expect as a no experience customer service representative?

Most companies provide comprehensive onboarding and training for entry-level customer service representatives, especially for those without prior experience. Training typically covers company policies, software systems, customer interaction techniques, and problem-solving strategies. New hires often start with classroom or online sessions, followed by shadowing experienced team members before handling customer inquiries independently. Ongoing support is usually available through supervisors, team leads, or dedicated mentors, ensuring you have the resources needed to succeed as you gain experience.

What is the difference between No Experience Customer Service Representative vs Customer Support Specialist?

AspectNo Experience Customer Service RepresentativeCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; no experience neededHigh school diploma; some roles prefer experience or certifications
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Employer & Industry UsageRetail, hospitality, e-commerceTech companies, software, telecommunications
Common Search & ComparisonYesYes

The No Experience Customer Service Representative typically requires minimal prior experience and focuses on basic customer interactions in various industries like retail or hospitality. Customer Support Specialists often handle more technical or specialized support, sometimes requiring prior knowledge or certifications. Both roles are essential for customer engagement but differ mainly in complexity and technicality.

How to get into a no experience customer service representative role?

To start as a no experience customer service representative, focus on developing strong communication and problem-solving skills, and highlight any relevant soft skills like patience and empathy. Entry-level roles often require a high school diploma or equivalent and may provide on-the-job training, so applying to companies that offer training programs can be beneficial. Building experience through volunteer work or internships can also improve your chances of securing such roles.

What are the most commonly searched types of Customer Service Representative jobs in Silver Spring, MD?

The most popular types of Customer Service Representative jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for No Experience Customer Service Representative jobs?

Cities near Silver Spring, MD with the most No Experience Customer Service Representative job openings:

No Experience Customer Service Representative jobs near you

Customer Service Representative

Kennedy Services

Baltimore, MD • On-site

$16 - $21.50/hr

Other

Posted 18 days ago

Job description

Customer Service Representative

A reputable loan portfolio servicing agency has an immediate career opportunity for an experienced Customer Service Rep to join their Baltimore team. Responsibilities include handling incoming customer service inquiries, assisting borrowers with website access and questions, delivering exceptional service to external and internal customers, processing borrower check-by-phone requests, responding to borrower correspondence and requests, responding to inter-office requests for information on loans, processing department incoming mail and faxes, logging and responding to qualified written requests, and adhering to timelines established based on the customer needs and department workflow. Additional expectations include providing a professional example, accuracy, and consistency in work performance, communicating in a courteous manner, keeping management informed of pertinent information, maintaining the quality and integrity of the services provided by the department, and supporting the overall goals of the company.

Requirements include a high school diploma or equivalent, 1-2 years of call center and/or mortgage loan servicing experience, excellent customer service/communication skills with an emphasis on professionalism, knowledge of MS Windows, Outlook, Word, and Excel, strong oral skills to effectively communicate professionally with clients, borrowers, and staff of various levels, the ability to multi-task in a fast-paced environment, strong organizational and follow-up skills with the ability to prioritize, bilingual (English and Spanish) preferred, and a strong comfort level with technology, including the ability to adapt to new systems quickly and easily. Physical requirements include talking, hearing, repetitive motion, vision, and physical strength.

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About Kennedy Services

Sourced by ZipRecruiter

Founded in 1978, Kennedy Services is one of Maryland's oldest independent, woman-owned staffing services. Over 40 years later we are committed to our original mission to empower clients, talent and community through our service. It is this drive to improve the lives of those with whom we work that serves as our vision. Our people are the greatest contributor to our success and we attribute our growth to the quality and dedication of our employees. Simply put, we built our business one outstanding employee at a time and we work tirelessly to do the same for our clients. Over 40 years' industry experience has enabled us to refine our recruiting and staffing processes to place the best candidates in our clients' most difficult positions. Over the years we have staffed (temp, temp-to-perm, and direct hire) employees of varied skill sets and professions, regularly demonstrating the flexibility necessary to meet the unique needs of each client. Today we serve employers in both the public and private sectors by sourcing and placing talent that facilitates their growth. As a woman-owned minority business headquartered within Baltimore's Empowerment Zone, Kennedy Services is certified as a Minority Business Enterprise with the States of Maryland and Virginia, and the City of Baltimore. This status provides increased government contracting opportunities for our client partners, making us an ideal teaming partner for any company bidding government jobs requiring minority participation.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Baltimore, MD, US

Year founded

1978

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