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Senior Customer Insight Analyst Jobs in California

Astrix Inc

Sr. Growth Marketing Manager

Los Angeles, CA · On-site

$65 - $75/hr

Pay Rate Low: 65.00 | Pay Rate High: 75.00 Sr. Growth Marketing Manager (E-commerce & Shopify ... customer insight, analytics, and a rigorous testing roadmap. Terms: Contract with possible ...

Northbeam

Senior Customer Success Manager

Los Angeles, CA · On-site

$15K - $28K/mo

... insights into automated decisions. We're experiencing rapid growth, have strong product-market fit ... Work with customers to help integrate our analytics product into their eCommerce infrastructure ...

Neara

Sr. Customer Success Manager

San Jose, CA · On-site

$120 - $150/hr

As a Senior Customer Success Manager , you will operate as a strategic partner, systems builder ... We automatically capture, summarize, and analyze conversations to unlock insights that drive better ...

Saxco

Sr Customer Service Representative

Fairfield, CA · On-site

$19.75 - $27.25/hr

Develop customer-specific reporting and communicate actionable insights using Excel and Power BI ... Strong analytical, critical thinking, and problem-solving skills with the ability to independently ...

Philo

Senior Business Insights Analyst

San Francisco, CA · On-site +1

$109K - $140K/yr

The Role We're looking for a Senior Business Insights Analyst to help Philo make better, faster ... customer journey analysis, feature adoption, experimentation readouts, and insight generation ...

American Fruits & Flavors

Be Seen First

Sr. Customer Service Representative

San Fernando, CA · On-site

$24 - $26/hr

As a Sr. Customer Service Representative, you'll be at the heart of the customer experience, owning ... Strong math, analytical, and attention-to-detail skills. * Strong problem-solving, and conflict ...

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Showing results 21-40

All JobsCustomer Insight Analyst JobsSenior Customer Insight Analyst JobsSenior Customer Insight Analyst Jobs in California

Senior Customer Insight Analyst information

See California salary details

$47.9K

$101.2K

$128.8K

How much do senior customer insight analyst jobs pay per year?

As of Sep 3, 2026, the average yearly pay for senior customer insight analyst in California is $101,184.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,800.00 and $115,000.00 per year, depending on experience, location, and employer.

What does a senior customer insight analyst do?

A Senior Customer Insight Analyst is responsible for analyzing customer data to identify trends, behaviors, and preferences. They use advanced analytical techniques to transform raw data into actionable insights that help businesses make informed decisions about products, services, and marketing strategies. Their work often involves collaborating with various departments to provide recommendations that improve customer experience and drive business growth. Senior analysts typically lead projects, mentor junior team members, and present findings to stakeholders.

What are the key skills and qualifications needed to thrive as a senior customer insight analyst?

To thrive as a Senior Customer Insight Analyst, you need strong analytical skills, proficiency in statistical analysis, and a background in marketing, business, or a related field. Familiarity with data visualization tools (such as Tableau or Power BI), statistical software (like SPSS or R), and CRM systems is typically required. Exceptional communication, critical thinking, and stakeholder management skills help translate complex data into actionable business insights. These capabilities are essential for driving data-informed decision-making and delivering customer-focused strategies that support organizational growth.

How does a senior customer insight analyst typically collaborate with other departments to drive business decisions?

A Senior Customer Insight Analyst frequently works cross-functionally with marketing, product, and sales teams to translate data-driven insights into actionable strategies. They often participate in meetings to present findings, clarify complex data trends, and recommend evidence-based solutions to improve customer experience and business outcomes. Close collaboration ensures that insights are aligned with organizational goals and that initiatives based on these insights are effectively implemented. This collaborative environment is key to ensuring that customer insights directly inform business decisions and drive measurable impact.

What are popular job titles related to Senior Customer Insight Analyst jobs in California?

For Senior Customer Insight Analyst jobs in California, the most frequently searched job titles are:

What job categories do people searching Senior Customer Insight Analyst jobs in California look for?

The top searched job categories for Senior Customer Insight Analyst jobs in California are:

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Cities in California with the most Senior Customer Insight Analyst job openings:

Senior Customer Insight Analyst jobs near you
Infographic showing various Senior Customer Insight Analyst job openings in California as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $101,184 per year, or $48.6 per hour.

Senior Customer Success Manager

Northbeam

Los Angeles, CA • Remote

Full-time

Posted 6 days ago

Job description

Job Description:

As a Senior Customer Success Manager at Northbeam, you will play a critical role in facilitating and coordinating support for Northbeam's enterprise customer base to improve retention and minimize customer churn. You will own a book of business and work closely with the Media Strategy team to ensure the Northbeam product delivers outstanding value and insights to customers.

We're a remote-first company with team members in San Francisco, Los Angeles, New York, and more.

Your Impact

  • Work with customers to help integrate our analytics product into their eCommerce infrastructure, and assess challenges if troubleshooting is required
  • Provide setup support for early-stage customers, and eCommerce growth insights for those that are fully onboarded
  • Own coordinating stakeholders internally to ensure a smooth post-onboarding experience, general support ticket management, and product feedback/requests
  • Help the Media Strategy team prepare for data reviews at a recurring cadence with the customer and follow up with deliverables (e.g., working with the team on preparing conversion lag reports for a customer)
  • Act as the first line of support for any technical issues raised by customers via support tickets, or Slack channels
  • Proactively use internal tracking tools to investigate account health issues and customer usage data
  • Proactively identify at-risk customers, monitor churn, and drive timely intervention to ensure customer success.
  • Consider methods to automate and improve customer health tracking and engagement
  • Work closely across multiple teams, including Product, Engineering, and Media Strategy. An ideal candidate will track bug reports and more technical issues alongside the engineering team to ensure speedy resolution times
  • Become an extension of our customers' data and media teams - your contributions directly impact how much they are able to take advantage of all Northbeam has to offer
  • Influence Northbeam's Product and Customer Success teams to push forward tools and system initiatives to improve the customer experience

What You Bring

  • Bachelor's degree in Business, Marketing, Information Systems, Analytics, or a related field
  • 3+ years of experience in Customer Success, Account Management, or Technical Support experience, preferably supporting enterprise or eCommerce customers
  • Experience in SAAS B2B software companies
  • Strong understanding of eCommerce ecosystems and marketing analytics, including familiarity with platforms such as Facebook Ads Manager, Google Analytics, TikTok Seller Center, etc
  • Technical aptitude and comfort with troubleshooting integrations and product configurations
  • Ability to partner closely with Onboarding and Support on bugs and technical issues
  • Experience owning a book of business and managing complex customer relationships
  • Proven ability to identify customer health risks, analyze usage data, and proactively drive retention and expansion efforts
  • Excellent communication skills, with the ability to explain technical concepts to non-technical audiences and guide customers as a trusted advisor
  • Data-driven mindset with a desire to improve processes, automate workflows, and scale customer engagement
  • Strong project management and cross-functional coordination skills, with the ability to align Product, Engineering, and Media Strategy stakeholders
  • Comfortable working with Hubspot and other CRM tools
  • Proficient in data analytics tools

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