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Senior Credit Card Dispute Jobs (NOW HIRING)

U.S. Bancorp

Credit Dispute Specialist - Fidelity

Fargo, ND · On-site

$20 - $24.38/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Title This role supports the Fidelity credit disputes portfolio and is responsible for researching and resolving credit card dispute cases while managing a daily inventory of work.

US Bank

Credit Dispute Specialist - Fidelity

Fargo, ND

$20 - $24.38/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role supports the Fidelity credit disputes portfolio and is responsible for researching and resolving credit card dispute cases while managing a daily inventory of work. Responsibilities include ...

US Bank

Credit Dispute Specialist - Fidelity

Gresham, OR · On-site

$20 - $24.38/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role supports the Fidelity credit disputes portfolio and is responsible for researching and resolving credit card dispute cases while managing a daily inventory of work. Responsibilities include ...

UW Credit Union

Dispute Specialist I

Madison, WI · On-site

$28.03/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Dispute Specialist I ID 2026-6163 Location ... City Madison Category Debit/Credit Card Services FTE 1.0 Schedule Monday-Friday 8:00am-5:45pm ...

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Senior Credit Card Dispute information

See salary details

$47.5K

$108.4K

$184K

How much do senior credit card dispute jobs pay per year?

As of Aug 14, 2026, the average yearly pay for senior credit card dispute in the United States is $108,398.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,500.00 and $150,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a senior credit card dispute specialist?

To thrive as a Senior Credit Card Dispute Specialist, you need in-depth knowledge of credit card regulations, dispute resolution processes, and financial compliance, often supported by several years of banking or financial services experience. Familiarity with dispute management systems, chargeback platforms, and tools like Visa and Mastercard portals is typically required. Excellent analytical thinking, attention to detail, and strong communication skills help professionals investigate complex cases and interact effectively with customers and team members. These skills are crucial for ensuring accurate dispute resolutions, regulatory compliance, and high customer satisfaction.

What are some of the main challenges faced by senior credit card dispute professionals, and how can they effectively manage high case volumes?

Senior Credit Card Dispute professionals often encounter high volumes of complex cases, strict regulatory requirements, and tight deadlines. Effectively managing these challenges requires strong organizational skills, attention to detail, and a deep understanding of both card network rules and internal policies. Leveraging workflow management tools, collaborating closely with fraud prevention and customer service teams, and staying up to date with regulatory changes can help ensure timely and accurate resolution of disputes. Regular training and process optimization also contribute to greater efficiency and reduced error rates.

What does a senior credit card dispute specialist do?

A Senior Credit Card Dispute Specialist is responsible for managing and resolving complex credit card transaction disputes between cardholders and merchants. They review dispute claims, analyze supporting documentation, ensure compliance with industry regulations, and communicate outcomes to customers. Their role often involves mentoring junior staff, handling escalated cases, and working to prevent fraud while maintaining customer satisfaction.

What is the difference between Senior Credit Card Dispute vs Credit Card Dispute Specialist?

AspectSenior Credit Card DisputeCredit Card Dispute Specialist
CredentialsExperience in dispute resolution, industry certificationsEntry to mid-level experience, relevant certifications
Work EnvironmentSenior roles often involve oversight, training, and complex casesHandling daily dispute cases, customer interactions
Employer & Industry UsageFinancial institutions, credit card companies, banksSame as Senior Credit Card Dispute, often within the same organizations

The main difference lies in experience and responsibilities. Senior Credit Card Dispute professionals typically handle complex cases, oversee teams, and have more industry experience. Credit Card Dispute Specialists focus on resolving standard disputes and customer inquiries. Both roles are vital in the dispute resolution process within financial institutions.

More about Senior Credit Card Dispute jobs

What cities are hiring for Senior Credit Card Dispute jobs?

Cities with the most Senior Credit Card Dispute job openings:

What are the most commonly searched types of Credit Card Dispute jobs?

The most popular types of Credit Card Dispute jobs are:

What states have the most Senior Credit Card Dispute jobs?

States with the most job openings for Senior Credit Card Dispute jobs include:

What job categories do people searching Senior Credit Card Dispute jobs look for?

The top searched job categories for Senior Credit Card Dispute jobs are:

Senior Credit Card Dispute jobs near you
Infographic showing various Senior Credit Card Dispute job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $108,398 per year, or $52.1 per hour.

Dispute Specialist

State Employees Credit Union

Santa Fe, NM • On-site

$20 - $23.53/hr

Full-time

Re-posted 28 days ago

State Employees' Credit Union (North Carolina) rating

8.2

Company rating: 8.2 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

POSITION TITLE: Dispute Specialist
REPORTS TO: Fraud & Security Manager
SUPERVISES: N/A
JOB STATUS: Non-Exempt
JOB GRADE: 8: $20.00 to $23.53 Targeted Hourly Rate
JOB SUMMARY:
The Dispute Specialist is responsible for processing and resolving debit and credit card disputes in accordance with regulatory requirements, card network rules, and internal procedures. This role manages disputes from intake through resolution, including provisional credits, documentation review, recoveries, and member communication while ensuring timely and accurate handling of dispute cases. Supports State ECU's broader Financial Crimes, fraud prevention, and loss mitigation efforts through collaboration, escalation, and information sharing.
All employees of State Employees Credit Union are proactive, result driven, and fully committed to the Credit Union's mission and vision. They strive to achieve the highest standards of excellence and consistently exceed the expectations established by Credit Union Management.
Duties/Responsibilities:
  • Process debit and credit card disputes from initiation through resolution.
  • Review dispute claims, supporting documentation, and transaction history.
  • Process provisional credits and chargebacks in accordance with regulatory requirements.
  • Maintain compliance with Reg E and card network dispute timelines.
  • Communicate with Members and staff regarding dispute status and required documentation.
  • Coordinate recoveries and adjustments as applicable.
  • Maintain accurate dispute records and documentation.
  • Identify suspicious trends or activity and escalate potential fraud concerns.
  • Assist with dispute reporting, operational metrics, and quality review activities.
  • Collaborate with Operations, branches, and fraud investigators as needed.
  • Perform other duties as assigned.

Required Skills & Qualifications:
  • Must Have:
  • Strong attention to detail and documentation accuracy.
  • Strong organizational and time management skills.
  • Effective verbal and written communication skills.
  • Strong Member service and problem-solving abilities.
  • Ability to manage multiple cases and deadlines simultaneously.
  • Ability to identify suspicious activity and escalate concerns appropriately.
  • Proficiency with Microsoft Office, core systems, and dispute processing platforms.
  • Ability to maintain confidentiality and professionalism when handling sensitive Member information.

2. Nice to Have:
  • Working knowledge of Reg E and card network dispute requirements.
  • Chargeback processing experience.
  • Fraud awareness and escalation knowledge.
  • Banking operations knowledge.
  • Understanding of card network rules and recoveries.
  • Job Related Travel as required.

Education & Experience:
  • Education or experience equivalent to an Associates degree, in addition to 1 year of banking, disputes, operations, or related experience.
  • Relevant dispute or fraud certifications preferred but not required.

General Requirements:
Must be capable to execute all terms and conditions set forth in the Employee Handbook, including but not limited to:
  • Work in a safety conscientious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace.
  • Adhere to policy on Drug Free Workplace.
  • Comply with company policies and procedures and local, state and federal regulations.

Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Some standing, walking, kneeling, stooping, bending and lifting.
  • Must be able to lift to fifteen (15) pounds at times.
  • Must be able to access and navigate credit union facilities.

State Employees Credit Union offers a highly competitive benefits package
Applications must be received by Human Resources
State Employees Credit Union of New Mexico is an Equal Opportunity Employer
Equal Opportunity Employer, including disabled and veterans.

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