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Senior Computer Support Specialist Jobs in Racine, WI

ABB

Digital CAD Specialist

New Berlin, WI · On-site

This role supports manufacturing operations by creating detailed CAD models, maintaining fixture ... The specialist plays a key role in ensuring design consistency, manufacturability, and alignment ...

BetaNXT Inc

Senior Specialist, Scrum Master

Brookfield, WI · On-site

$48.50 - $66.25/hr

Level/Function: Senior Specialist, Scrum Master Title: Senior Specialist, Scrum Master About ... Support product owner(s) with intra-team dynamics with respect to priorities and scope. * Partner ...

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Senior Computer Support Specialist information

See Racine, WI salary details

$33.3K

$100.9K

$110.2K

How much do senior computer support specialist jobs pay per year?

As of Jun 28, 2026, the average yearly pay for senior computer support specialist in Racine, WI is $100,877.00, according to ZipRecruiter salary data. Most workers in this role earn between $108,800.00 and $109,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Computer Support Specialist, and why are they important?

To thrive as a Senior Computer Support Specialist, you need a strong background in troubleshooting, IT systems, and user support, typically supported by a relevant degree or certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Expertise in help desk ticketing systems, remote desktop tools, and operating systems such as Windows, macOS, and Linux is essential. Excellent communication, patience, and problem-solving skills enable you to effectively assist users and mentor junior staff. These skills are crucial for ensuring efficient IT operations, minimizing downtime, and enhancing overall organizational productivity.

What is the difference between Senior Computer Support Specialist vs Computer Support Specialist?

AspectSenior Computer Support SpecialistComputer Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentAdvanced troubleshooting, mentoring, complex issuesBasic troubleshooting, user support, hardware/software setup
ResponsibilitiesLead support tasks, train staff, resolve escalated issuesAssist users, perform routine maintenance, resolve common problems

The main difference is that Senior Computer Support Specialists handle more complex issues, provide mentorship, and often take on leadership roles, while Computer Support Specialists focus on basic user support and routine maintenance. The senior role requires more experience and certifications, reflecting a higher level of expertise and responsibility.

How does a Senior Computer Support Specialist typically interact with other departments to resolve complex technical issues?

As a Senior Computer Support Specialist, collaboration with other departments is a key part of the role. You will often work closely with IT, network administrators, and sometimes even software development teams to troubleshoot and resolve technical issues that go beyond standard support. This may involve coordinating to escalate tickets, participating in cross-functional meetings, and providing expert input during system upgrades or security implementations. Effective communication and problem-solving skills are essential, as you'll be expected to translate technical information for non-technical colleagues and ensure minimal disruption to business operations.

What are Senior Computer Support Specialists?

Senior Computer Support Specialists are experienced professionals who provide advanced technical assistance to users experiencing issues with computer systems, hardware, and software. They troubleshoot complex problems, maintain and upgrade equipment, and may supervise junior support staff or manage IT support projects. These specialists often serve as a bridge between users and higher-level IT professionals, ensuring efficient resolution of technical issues and smooth operation of organizational technology.
What are the most commonly searched types of Computer Support Specialist jobs in Racine, WI? The most popular types of Computer Support Specialist jobs in Racine, WI are:
What are popular job titles related to Senior Computer Support Specialist jobs in Racine, WI? For Senior Computer Support Specialist jobs in Racine, WI, the most frequently searched job titles are:
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Senior Computer Support Specialist jobs near you
Help Desk Support/Specialist - Pleasant Prairie, WI

Help Desk Support/Specialist - Pleasant Prairie, WI

Becton, Dickinson and Company

Pleasant Prairie, WI • On-site

Full-time

Posted 25 days ago

BD rating

7.2

Company rating: 7.2 out of 10

Based on 137 frontline employees who took The Breakroom Quiz

268th of 419 rated machine equipment manufacturers

Job description

We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description
Summary:
Technical Support Specialists (TSS) provide technical phone support and problem resolution for customers of Parata's pharmacy automation solutions. TSS will instruct customers and field engineers in the basic operation and maintenance of the hardware, software and related network and database applications.
The ideal TSS will have prior customer service experience and strong digital literacy. The candidate will demonstrate a willingness to bring their effective problem-solving techniques to this role, demonstrating technical expertise and communication skills. The incumbent should display a highly motivated demeanor to provide superior customer care.
Key Responsibilities:
  • Demonstrates effective use of phone and email for communication channel
  • Adapts the content, tone, style, and form to suit the needs of the reader, the subject, and the purpose of communication by using clear and succinct information when documenting case notes. Uses plain talk to explain sophisticated or technical concepts
  • Sets clear objectives and measure for expectations and timelines (Internal or External)
  • Supports the resolution of trending issues
  • Sets clear expectations and models' behavior to encourage high level maintenance of data quality and integrity (CRM)
  • Provides the pertinent information agents and specialists need to be successful and promotes customer-centric concepts
  • Provides progress updates to customers. Seeks customer feedback and ensures needs have been fully met

Accountability:
  • Models and sets expectations for high-quality personal case management
  • Mentors and moderates process, progress, and results to ensure alignment to process checklists & collaboration process
  • Models continuous learning and cultivates an environment to encourage others to continue customer education (clinical and technical)
  • Knows and supports teammates' work and results. Helps teammates who need or ask for support or assistance
  • Addresses issues in an open, constructive, professional manner, and persuades others to approach issues in the same manner

Problem Solving / Decision Making:
  • Consults with field service engineers and other support staff; applies technical knowledge to diagnose problems; refers to technical manuals and schematics; requests assistance, as vital, from more senior staff; following up with local service personnel to ensure problem resolution and customer satisfaction.
  • Sponsors, selects team members, take ownership and collaboratively guides the resolution activities and Root Cause Investigation (RCA) progress
  • Ensures good decisions are made when resolving new/recurring/ongoing cases
  • Peer mentor's and actively partners cross-regionally and across teams to tackle issues
  • Accurately assesses priority level and actively seeks to assist peers in assessing priority
  • Remains open to many approaches to address needs or resolve issues while seeking suggestions from other parties

Technical:
  • Sophisticated understanding of BD products and how technical support and Field supports them in our customers' environments
  • Maintains a knowledge base of the products, prices and services available to the customer
  • Understanding of how our products enhance and interact with client workflow
  • Ability to identify issue-trends and uses available tools, resources, and team collaboration to solve customer issues
  • May represent Technical Assistance Center interests on multi-functional project teams as needed.

Minimum Qualifications:
  • Highschool diploma
  • 3 + years of relevant professional Technical Support/customer service experience
  • Comfortable in customer facing/service roles.
  • Familiarity with basic networking hardware and software components.
  • Experience working in a team environment.
  • Experience processing document practices and procedures.
  • Experience in Customer service support in an IT support setting
  • Comfortable engaging in technical issues and reading technical manuals.
  • Ability to travel up to 15% domestic travel as needed, including travel for in person training

Preferred Qualifications:
  • Associate's degree in business or technical field with 1-2 years of technical support experience
  • One industry specific certification strongly desired (CompTIA A+, Net+, Security+) or equivalent.
  • Software knowledge; Microsoft certification or IT support experience.

Work Environment and Physical Demands
  • Flexible in working hours, primarily supporting during the hours of department operation.
  • Hours of Operation: 24 hours a day, seven days per week, including all holidays.
  • Has ability to work weekend shifts and holiday coverage, as scheduled, on a rotational basis.

The above characteristics are representative of the physical and environmental conditions typically encountered while performing the essential functions of this position. Reasonable accommodations may be made, upon request and when feasible, to enable individuals with disabilities to perform these functions without undue hardship to the organization.
  • Work is primarily performed in an office setting, with limited exposure to adverse environmental conditions.
  • Duties may involve frequent use of hands and fingers for activities such as typing, grasping, pinching, and other repetitive motions.
  • The role may require the ability to view a computer screen for extended periods, as well as the ability to communicate effectively, including speaking and hearing.
  • The position may involve sitting for prolonged periods.
  • The ability to occasionally lift, carry, push, or pull up to 30 pounds and frequently handle items up to 5 pounds may be required.
  • Additional physical tasks may be necessary depending on operational needs.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
#earlycareer
Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit https://bd.com/careers.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Required Skills
Optional Skills
Primary Work Location
USA WI - Pleasant Prairie
Additional Locations
Work Shift
US BD 1st Shift 830am-5pm (United States of America)

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About BD

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BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Industry

Medical equipment and supplies manufacturing and manufacturing

Company size

10,000+ Employees

Headquarters location

Franklin Lakes, NJ, US

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