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Senior Call Center Representative Jobs in Springfield, OR

Sunbelt Rentals

Outside Sales Representative

Eugene, OR · On-site

$40K - $50K/yr

From pumps to scaffolding to general construction tools, we aim to be the only call needed to ... your profit center specializes in. You will do this by developing your assigned territory ...

Lane County

Office Assistant 2 Bilingual

Eugene, OR

$22.51 - $30.03/hr

Other duties may include:, customer service call center coverage, establishing new patients ... This is an AFSCME represented position* QUALIFICATIONS Training: Equivalent to the completion of ...

GovernmentJobs.com

Office Assistant 2 Bilingual

Eugene, OR · On-site

$16.75 - $21.25/hr

Other duties may include: customer service call center coverage, establishing new patients, routine ... This is an AFSCME represented position* Qualifications Training: * Equivalent to the completion of ...

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Senior Call Center Representative information

See Springfield, OR salary details

$12

$23

$36

How much do senior call center representative jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for senior call center representative in Springfield, OR is $23.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $26.39 per hour, depending on experience, location, and employer.

What is the difference between Senior Call Center Representative vs Call Center Agent?

AspectSenior Call Center RepresentativeCall Center Agent
Required CredentialsHigh school diploma, experience, possibly certifications in customer serviceHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, customer service departmentsCall centers, customer support roles
Employer & Industry UsageCustomer service, technical support, salesCustomer support, inbound/outbound calls
Common Search & ComparisonMore experienced, higher responsibilitiesEntry-level, basic support

The main difference between a Senior Call Center Representative and a Call Center Agent is experience and responsibility. Senior representatives typically handle more complex issues, mentor new staff, and have a deeper understanding of products or services. Call Center Agents are usually entry-level, focusing on basic customer interactions. Both roles are essential in customer service environments, but the senior position involves greater expertise and leadership responsibilities.

What are some common challenges senior call center representatives face, and how can they effectively manage them?

Senior Call Center Representatives often encounter challenges such as handling escalated customer complaints, balancing high call volumes, and mentoring junior team members. To manage these effectively, it's important to develop strong communication and conflict resolution skills, stay organized, and remain calm under pressure. Leveraging experience to provide guidance to less-experienced colleagues and utilizing available technology and resources can also help streamline processes and improve overall team performance.

What are the key skills and qualifications needed to thrive as a senior call center representative?

To thrive as a Senior Call Center Representative, you need in-depth knowledge of customer service principles, strong problem-solving abilities, and experience with call center operations, often supported by relevant experience or supervisory training. Familiarity with customer relationship management (CRM) software, call routing systems, and telephony platforms is typically required. Outstanding communication, patience, and leadership skills help you handle escalations and mentor junior staff. These skills are crucial to ensuring high customer satisfaction, efficient team support, and effective resolution of complex issues in a fast-paced environment.

What is a senior call center representative?

Senior Call Center Representatives are experienced customer service professionals who handle complex customer inquiries, resolve escalated issues, and provide guidance to junior staff. They typically have in-depth knowledge of company products, services, and procedures, enabling them to support both customers and team members effectively. In addition to answering calls, they may assist with training new employees, monitoring call quality, and implementing best practices to improve the customer experience.
What are the most commonly searched types of Call Center Representative jobs in Springfield, OR? The most popular types of Call Center Representative jobs in Springfield, OR are:
What are popular job titles related to Senior Call Center Representative jobs in Springfield, OR? For Senior Call Center Representative jobs in Springfield, OR, the most frequently searched job titles are:
What job categories do people searching Senior Call Center Representative jobs in Springfield, OR look for? The top searched job categories for Senior Call Center Representative jobs in Springfield, OR are:
What cities near Springfield, OR are hiring for Senior Call Center Representative jobs? Cities near Springfield, OR with the most Senior Call Center Representative job openings:
Senior Call Center Representative jobs near you
Infographic showing various Senior Call Center Representative job openings in Springfield, OR as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $49,676 per year, or $23.9 per hour.

Outside Sales Representative

Sunbelt Rentals

Eugene, OR • On-site

$40K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Sunbelt Rentals rating

7.6

Company rating: 7.6 out of 10

Based on 314 frontline employees who took The Breakroom Quiz

98th of 171 rated vehicle equipment hire

Job description

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review our opportunities!

Job Description Summary

Outside Sales Representative
Are you seeking an entrepreneurial, empowering workplace that allows you to:
Leverage your cold-calling & closing skills to expand an existing portfolio within a high demand market
Develop skills to grow your career as part of a sales or operational management career track
Work with an incredible team of people that takes the extra step and make it happen for the customer
Sunbelt Rentals--the fastest growing rental business in North America--is seekingan Outside Sales Representative. As an Outside Sales Representative, you will be responsible for generating profitable business from the range of equipment that your profit center specializes in. You will do this by developing your assigned territory, implementing sales plans to grow business and maintain current customer base, and by helping to build the national Sunbelt branding identity.
Education or experience that prepares you for success:
4-year college degree in related field with at least 1 year of related experience OR 3-4 years of related sales experience
Valid driver's license and acceptable driving record
21 years of age
Knowledge/Skills/Abilities you may rely on
Strong project management, new business development and customer retention skills
Effective communication and negotiation skills
Solid computer skills
Knowledge of ground protection, construction or specialty industrial equipment preferred
Bilingual (Spanish) may be preferred in some locations
The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class.
Related experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales Representative, Equipment Associate, Manager Trainee, Manager in Training

Base Pay Range: $40,000.00 - 50,000.00

Total compensation package includes base pay, company vehicle, and robust commission plan.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.
Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:

  • Health, Dental and Vision plans

  • 401(k) Match

  • Volunteer time off

  • Short-term and long-term disability

  • Accident, Life and Travel insurance, as well as flexible spending

  • Tuition Reimbursement Options

  • Employee Assistance Program (EAP)

  • Length of Service Awards

You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement):

  • 12-25 vacation days depending on years of service

  • 5 sick days

  • 6 holidays

  • 2 half day holidays

  • 2 floating holidays

  • 1 inclusion day

  • 1 volunteer day


Gear up for an exciting career!
Sunbelt Rentals supports service members. Veterans encouraged to apply.

Employment Type: FULL_TIME

What Sunbelt Rentals employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Sunbelt Rentals logo

About Sunbelt Rentals

Sourced by ZipRecruiter

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

Industry

Consumer goods and commercial equipment rental services

Company size

10,000+ Employees

Headquarters location

Fort Mill, SC, US

Year founded

1983

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