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Senior Call Center Representative Jobs in Springfield, OR

Kiefer Mazda

Sales BDC

Eugene, OR · On-site

... Call Center/Business Development Center Are you a proactive communicator with a passion for sales and customer service? Kiefer Mazda is seeking an experienced Sales BDC Representative to join our ...

Kiefer Mazda

Sales BDC

Eugene, OR · On-site

Automotive Call Center/Business Development Center Are you a proactive communicator with a passion for sales and customer service? Kiefer Mazda is seeking an experienced Sales BDC Representative to ...

Kiefer Mazda

Sales BDC

Eugene, OR · On-site

... Call Center/Business Development Center Are you a proactive communicator with a passion for sales and customer service? Kiefer Mazda is seeking an experienced Sales BDC Representative to join our ...

HUB International

Personal Lines Concierge

Eugene, OR · On-site

$39K - $53K/yr

Our growing team of professionals across North America represents a broad, deep and one-of -a kind ... Previous office or call center experience strongly preferred * Experience managing high-volume ...

New

HUB

Personal Lines Concierge

Eugene, OR

$24/hr

Our growing team of professionals across North America represents a broad, deep and one-of -a kind ... Previous office or call center experience strongly preferred * Experience managing high-volume ...

Squaremouth

Personal Lines Concierge

Eugene, OR · On-site

$20 - $24/hr

Our growing team of professionals across North America represents a broad, deep and one-of-a-kind ... Previous office or call center experience strongly preferred * Experience managing high-volume ...

New

Bath Planet

Appointment Setter

Eugene, OR · On-site

$19 - $25/hr

... sales representatives. This is a great opportunity for someone who enjoys talking with people ... Previous experience in customer service, call center, or appointment setting preferred * Strong ...

Bath Planet

Appointment Setter

Eugene, OR · On-site

$19 - $25/hr

... sales representatives. This is a great opportunity for someone who enjoys talking with people ... Previous experience in customer service, call center, or appointment setting preferred * Strong ...

PacificSource

Customer Service Team Leader

Springfield, OR · On-site

$50K - $81K/yr

Prior customer service/call center experience preferred. Claims processing preferred. Experience in ... The maximum amount listed represents the highest possible salary for the role and should not be ...

PacificSource

Customer Service Team Leader

Springfield, OR · On-site

$50K - $81K/yr

Prior customer service/call center experience preferred. Claims processing preferred. Experience in ... The maximum amount listed represents the highest possible salary for the role and should not be ...

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Showing results 21-40

All JobsCall Center Representative JobsSenior Call Center Representative JobsSenior Call Center Representative Jobs in Springfield, OR

Senior Call Center Representative information

See Springfield, OR salary details

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How much do senior call center representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for senior call center representative in Springfield, OR is $23.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $26.39 per hour, depending on experience, location, and employer.

What is the difference between Senior Call Center Representative vs Call Center Agent?

AspectSenior Call Center RepresentativeCall Center Agent
Required CredentialsHigh school diploma, experience, possibly certifications in customer serviceHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, customer service departmentsCall centers, customer support roles
Employer & Industry UsageCustomer service, technical support, salesCustomer support, inbound/outbound calls
Common Search & ComparisonMore experienced, higher responsibilitiesEntry-level, basic support

The main difference between a Senior Call Center Representative and a Call Center Agent is experience and responsibility. Senior representatives typically handle more complex issues, mentor new staff, and have a deeper understanding of products or services. Call Center Agents are usually entry-level, focusing on basic customer interactions. Both roles are essential in customer service environments, but the senior position involves greater expertise and leadership responsibilities.

What are some common challenges senior call center representatives face, and how can they effectively manage them?

Senior Call Center Representatives often encounter challenges such as handling escalated customer complaints, balancing high call volumes, and mentoring junior team members. To manage these effectively, it's important to develop strong communication and conflict resolution skills, stay organized, and remain calm under pressure. Leveraging experience to provide guidance to less-experienced colleagues and utilizing available technology and resources can also help streamline processes and improve overall team performance.

What are the key skills and qualifications needed to thrive as a senior call center representative?

To thrive as a Senior Call Center Representative, you need in-depth knowledge of customer service principles, strong problem-solving abilities, and experience with call center operations, often supported by relevant experience or supervisory training. Familiarity with customer relationship management (CRM) software, call routing systems, and telephony platforms is typically required. Outstanding communication, patience, and leadership skills help you handle escalations and mentor junior staff. These skills are crucial to ensuring high customer satisfaction, efficient team support, and effective resolution of complex issues in a fast-paced environment.

What is a senior call center representative?

Senior Call Center Representatives are experienced customer service professionals who handle complex customer inquiries, resolve escalated issues, and provide guidance to junior staff. They typically have in-depth knowledge of company products, services, and procedures, enabling them to support both customers and team members effectively. In addition to answering calls, they may assist with training new employees, monitoring call quality, and implementing best practices to improve the customer experience.
What are the most commonly searched types of Call Center Representative jobs in Springfield, OR? The most popular types of Call Center Representative jobs in Springfield, OR are:
What are popular job titles related to Senior Call Center Representative jobs in Springfield, OR? For Senior Call Center Representative jobs in Springfield, OR, the most frequently searched job titles are:
What job categories do people searching Senior Call Center Representative jobs in Springfield, OR look for? The top searched job categories for Senior Call Center Representative jobs in Springfield, OR are:
What cities near Springfield, OR are hiring for Senior Call Center Representative jobs? Cities near Springfield, OR with the most Senior Call Center Representative job openings:
Senior Call Center Representative jobs near you
Infographic showing various Senior Call Center Representative job openings in Springfield, OR as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $49,676 per year, or $23.9 per hour.

Sales BDC

Kiefer Mazda

Eugene, OR • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Description

Automotive Call Center/Business Development CenterJob DescriptionAre you a proactive communicator with a passion for sales and customer service? Kiefer Mazda is seeking an experienced Sales BDC Representative to join our team. We pride ourselves on providing top-notch service and creating exceptional experiences for our customers.

Responsibilities:

  • Engage with customers via phone, email, and chat to understand their needs and schedule appointments for test drives and vehicle purchases.
  • Follow up with leads promptly and efficiently, maintaining a high level of professionalism and customer service at all times.
  • Utilize CRM software to manage and track customer interactions, ensuring all leads are properly documented and followed up on.
  • Collaborate with our sales team to provide seamless support throughout the sales process, from initial contact to vehicle delivery.
  • Stay informed about our products, promotions, and industry trends to effectively communicate with customers and address their inquiries.

Requirements:

  • Previous experience in automotive sales, BDC, or customer service roles preferred.
  • Strong phone etiquette.
  • Strong communication skills with the ability to build rapport and establish trust with customers.
  • Excellent organizational skills and attention to detail to manage multiple leads and follow-up tasks.
  • Flexibility to work evenings and weekends as needed to accommodate customer schedules.

Benefits:

  • Paid time off (PTO) for vacation, personal, and sick days.
  • Matching contribution to your 401K retirement savings plan.
  • Employee discount on vehicle purchases, servicing, and parts.
  • Medical, dental, and vision insurance coverage for you and your eligible dependents.
  • Life insurance for added peace of mind.
  • Certified DailyPay partner.
  • Employee Assistance Program.

If you're a motivated individual with a passion for sales and customer service, we want to hear from you! Join our team at Kiefer Mazda and be part of a winning culture dedicated to exceeding customer expectations.

Apply