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Senior Call Center Representative Jobs in Springfield, OR

Women's Care

Call Center Representative

Eugene, OR · On-site

$17.96 - $21.64/hr

Our busy women's health clinic is searching for a Call Center Representative who thrives in a fast-paced environment, enjoys helping patients, and can keep their cool when the phones are ringing ...

prometric

Test Center Administrator (FT)

Eugene, OR · On-site

$13.25 - $16/hr

Represent Prometric's vision, mission and values * Safeguard the test center from misconduct * If ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Eugene, OR · On-site

$13.25 - $16/hr

Represent Prometric's vision, mission and values * Safeguard the test center from misconduct * If ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Eugene, OR · On-site

$13.25 - $16/hr

Represent Prometric's vision, mission and values * Safeguard the test center from misconduct * If ... Minimum of one year of customer service experience required, in person (call center, retail ...

Prometric

Test Center Administrator (FT)

Eugene, OR · On-site

$18.35/hr

Represent Prometric's vision, mission and values * Safeguard the test center from misconduct * If ... Minimum of one year of customer service experience required, in person (call center, retail ...

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Senior Call Center Representative information

See Springfield, OR salary details

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How much do senior call center representative jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for senior call center representative in Springfield, OR is $23.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $26.39 per hour, depending on experience, location, and employer.

What is the difference between Senior Call Center Representative vs Call Center Agent?

AspectSenior Call Center RepresentativeCall Center Agent
Required CredentialsHigh school diploma, experience, possibly certifications in customer serviceHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, customer service departmentsCall centers, customer support roles
Employer & Industry UsageCustomer service, technical support, salesCustomer support, inbound/outbound calls
Common Search & ComparisonMore experienced, higher responsibilitiesEntry-level, basic support

The main difference between a Senior Call Center Representative and a Call Center Agent is experience and responsibility. Senior representatives typically handle more complex issues, mentor new staff, and have a deeper understanding of products or services. Call Center Agents are usually entry-level, focusing on basic customer interactions. Both roles are essential in customer service environments, but the senior position involves greater expertise and leadership responsibilities.

What are some common challenges senior call center representatives face, and how can they effectively manage them?

Senior Call Center Representatives often encounter challenges such as handling escalated customer complaints, balancing high call volumes, and mentoring junior team members. To manage these effectively, it's important to develop strong communication and conflict resolution skills, stay organized, and remain calm under pressure. Leveraging experience to provide guidance to less-experienced colleagues and utilizing available technology and resources can also help streamline processes and improve overall team performance.

What are the key skills and qualifications needed to thrive as a senior call center representative?

To thrive as a Senior Call Center Representative, you need in-depth knowledge of customer service principles, strong problem-solving abilities, and experience with call center operations, often supported by relevant experience or supervisory training. Familiarity with customer relationship management (CRM) software, call routing systems, and telephony platforms is typically required. Outstanding communication, patience, and leadership skills help you handle escalations and mentor junior staff. These skills are crucial to ensuring high customer satisfaction, efficient team support, and effective resolution of complex issues in a fast-paced environment.

What is a senior call center representative?

Senior Call Center Representatives are experienced customer service professionals who handle complex customer inquiries, resolve escalated issues, and provide guidance to junior staff. They typically have in-depth knowledge of company products, services, and procedures, enabling them to support both customers and team members effectively. In addition to answering calls, they may assist with training new employees, monitoring call quality, and implementing best practices to improve the customer experience.
What are the most commonly searched types of Call Center Representative jobs in Springfield, OR? The most popular types of Call Center Representative jobs in Springfield, OR are:
What are popular job titles related to Senior Call Center Representative jobs in Springfield, OR? For Senior Call Center Representative jobs in Springfield, OR, the most frequently searched job titles are:
What job categories do people searching Senior Call Center Representative jobs in Springfield, OR look for? The top searched job categories for Senior Call Center Representative jobs in Springfield, OR are:
What cities near Springfield, OR are hiring for Senior Call Center Representative jobs? Cities near Springfield, OR with the most Senior Call Center Representative job openings:
Senior Call Center Representative jobs near you
Infographic showing various Senior Call Center Representative job openings in Springfield, OR as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $49,676 per year, or $23.9 per hour.

Call Center Representative

Women's Care

Eugene, OR • On-site

$17.96 - $21.64/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Description

You know that friend who can juggle three conversations, solve a problem, and still make someone feel heard? We're looking for that person. Our busy women's health clinic is searching for a Call Center Representative who thrives in a fast-paced environment, enjoys helping patients, and can keep their cool when the phones are ringing, messages are flowing, and schedules are changing. If you love organization, teamwork, and making a difference in someone's day, we want to meet you.


About the Role:

This is a full-time opportunity working on-site at our 10 Coburg or Country Club Road location in Eugene, OR. The position has an expectation of 40hrs per week (Monday - Friday), and we are proud to offer a great benefits package. Our Call Center Representative recruiting pay range is $17.96 - $21.64.


What will you do:

  • Handle inbound and outbound calls with professionalism and empathy.
  • Assist new and established patients with scheduling, rescheduling, and canceling appointments.
  • Assist patients with portal access.
  • Accurately record patient information, inquiries, and call details into the system.
  • Liaise between patients and healthcare providers to ensure efficient service delivery.
  • Follow up on pending patient requests and ensure timely resolution.

Requirements

What do you need to bring to the role:

  • Education/Experience: High School Diploma/GED required and one year of call center experience in a professional environment preferred.

Competencies that matter to us:

Business Effectiveness: Exceptional organizational and time management skills including professional communication to ensure maximum productivity. 


Personal Effectiveness: Strong personal work habits with a high level of accountability and self-management skills that enable desired outcomes. Easily able to adapt and maintain composure, effective at time priority and management, and able to respond to feedback constructively.


Interpersonal Effectiveness: Strong communication skills, a teamwork mindset, and well-developed interpersonal capabilities that enable successful interactions with others. Engages well with the team/patients through respectful and inclusive conduct.


About Women's Care:

Women's Care was founded in 1988 and is Lane County's oldest independent physician group specializing in women's health. We have six clinic locations within Lane County and hold ourselves to the highest possible standard of care delivery through compassion, respect, and professionalism. Women's Care takes care of all patients, from adolescence to menopause, and is one of the area's strongest advocates for women's health.


Women's Care is an equal opportunity employer.

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