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Senior Call Center Representative Jobs in Springfield, OR

Robert Half

Customer Service Representative

Eugene, OR · On-site

$19 - $21/hr

We are looking for a Customer Service Representative to join a Contract opportunity in Eugene ... Previous experience in customer service, call center support, or a similar phone-based role.

TalentBridge

Customer Service Representative

Eugene, OR · On-site

$16.25 - $22/hr

Customer Service Representative As a Customer Service Representative, you will ensure that we ... within a call center environment • Strong customer service skills and the ability to ...

prometric

Test Center Administrator (FT)

Eugene, OR · On-site

$13.25 - $16/hr

Represent Prometric's vision, mission and values * Safeguard the test center from misconduct * If ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Eugene, OR · On-site

$13.25 - $16/hr

Represent Prometric's vision, mission and values * Safeguard the test center from misconduct * If ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Eugene, OR

$13.25 - $16/hr

Represent Prometric's vision, mission and values * Safeguard the test center from misconduct * If ... Minimum of one year of customer service experience required, in person (call center, retail ...

MTM Transit

Customer Service Representative

Eugene, OR · On-site

$18.50/hr

The Customer Service Representative (CSR) handles incoming calls received via an automated call ... Previous experience working in a customer service call center * Exemplary communication and phone ...

MTM Transit

Customer Service Representative

Eugene, OR

$18.50/hr

The Customer Service Representative (CSR) handles incoming calls received via an automated call ... Previous experience working in a customer service call center * Exemplary communication and phone ...

MTM Transit

Customer Service Representative

Eugene, OR · On-site

$18.50/hr

The Customer Service Representative (CSR) handles incoming calls received via an automated call ... Previous experience working in a customer service call center * Exemplary communication and phone ...

Prometric

Test Center Administrator (FT)

Eugene, OR · On-site

$18.35/hr

Represent Prometric's vision, mission and values * Safeguard the test center from misconduct * If ... Minimum of one year of customer service experience required, in person (call center, retail ...

Kiefer Mazda

Sales BDC

Eugene, OR · On-site

... Call Center/Business Development Center Are you a proactive communicator with a passion for sales and customer service? Kiefer Mazda is seeking an experienced Sales BDC Representative to join our ...

Kiefer Mazda

Sales BDC

Eugene, OR · On-site

Automotive Call Center/Business Development Center Are you a proactive communicator with a passion for sales and customer service? Kiefer Mazda is seeking an experienced Sales BDC Representative to ...

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All JobsCall Center Representative JobsSenior Call Center Representative JobsSenior Call Center Representative Jobs in Springfield, OR

Senior Call Center Representative information

See Springfield, OR salary details

$12

$23

$36

How much do senior call center representative jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for senior call center representative in Springfield, OR is $23.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $26.39 per hour, depending on experience, location, and employer.

What is a senior call center representative?

Senior Call Center Representatives are experienced customer service professionals who handle complex customer inquiries, resolve escalated issues, and provide guidance to junior staff. They typically have in-depth knowledge of company products, services, and procedures, enabling them to support both customers and team members effectively. In addition to answering calls, they may assist with training new employees, monitoring call quality, and implementing best practices to improve the customer experience.

What are the key skills and qualifications needed to thrive as a senior call center representative?

To thrive as a Senior Call Center Representative, you need in-depth knowledge of customer service principles, strong problem-solving abilities, and experience with call center operations, often supported by relevant experience or supervisory training. Familiarity with customer relationship management (CRM) software, call routing systems, and telephony platforms is typically required. Outstanding communication, patience, and leadership skills help you handle escalations and mentor junior staff. These skills are crucial to ensuring high customer satisfaction, efficient team support, and effective resolution of complex issues in a fast-paced environment.

What are some common challenges senior call center representatives face, and how can they effectively manage them?

Senior Call Center Representatives often encounter challenges such as handling escalated customer complaints, balancing high call volumes, and mentoring junior team members. To manage these effectively, it's important to develop strong communication and conflict resolution skills, stay organized, and remain calm under pressure. Leveraging experience to provide guidance to less-experienced colleagues and utilizing available technology and resources can also help streamline processes and improve overall team performance.

What is the difference between Senior Call Center Representative vs Call Center Agent?

AspectSenior Call Center RepresentativeCall Center Agent
Required CredentialsHigh school diploma, experience, possibly certifications in customer serviceHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, customer service departmentsCall centers, customer support roles
Employer & Industry UsageCustomer service, technical support, salesCustomer support, inbound/outbound calls
Common Search & ComparisonMore experienced, higher responsibilitiesEntry-level, basic support

The main difference between a Senior Call Center Representative and a Call Center Agent is experience and responsibility. Senior representatives typically handle more complex issues, mentor new staff, and have a deeper understanding of products or services. Call Center Agents are usually entry-level, focusing on basic customer interactions. Both roles are essential in customer service environments, but the senior position involves greater expertise and leadership responsibilities.

What are the most commonly searched types of Call Center Representative jobs in Springfield, OR?

The most popular types of Call Center Representative jobs in Springfield, OR are:

What are popular job titles related to Senior Call Center Representative jobs in Springfield, OR?

For Senior Call Center Representative jobs in Springfield, OR, the most frequently searched job titles are:

What job categories do people searching Senior Call Center Representative jobs in Springfield, OR look for?

The top searched job categories for Senior Call Center Representative jobs in Springfield, OR are:

What cities near Springfield, OR are hiring for Senior Call Center Representative jobs?

Cities near Springfield, OR with the most Senior Call Center Representative job openings:

Senior Call Center Representative jobs near you
Infographic showing various Senior Call Center Representative job openings in Springfield, OR as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $49,676 per year, or $23.9 per hour.

Call Center Manager

Eugene, OR • On-site

BCI Acrylic Independent Dealers
Construction • 51 - 200 employees
Learn more about BCI Acrylic Independent Dealersexternal

Full-time

Re-posted 20 days ago

Job description

Call Center Manager
Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.

Apply