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Senior Business Intelligence Analyst Jobs in Puerto Rico

Honeywell International, Inc.

Sr. Analyst

Aguadilla, PR · On-site

$52K - $69K/yr

Every day Join the Core Licensing Team and be a key partner to Business Leaders in the Vertical (D ... our Intellectual Property. This particular role within Licensing will support the Licensing ...

On Point Strategy LLC

PR · On-site

$16.25 - $21.25/hr

Interest in data analysis, business intelligence, or analytics consulting. * Strong analytical thinking and attention to detail. * Good communication and collaboration skills. * Ability to learn ...

Liberty Latin America Communications, Inc.

PR · On-site

$110K - $111K/yr

As a Senior Tax Analyst is responsible for leading complex tax compliance, tax accounting ... Partner with Finance, Accounting, Legal, Treasury, and other business units to provide guidance on ...

AbbVie

PR · On-site

$74K - $92K/yr

The Senior Financial Analyst supports the ongoing financial forecasting and develops financial models to support decision making related to business issues (e.g. New product development analysis ...

Ericsson

Account Manager - New Business

San Juan, PR · On-site

... and competitive intelligence, with focus on profitable growth. * Evaluate and establish ... Build and strengthen relationships with senior decision-makers and influencers, positioning ...

W3Global Inc.

PR

$90K - $120K/yr

Utilize business intelligence tools and spreadsheets for data collection, analysis, and presentation of financial information. * Support month-end closing processes by preparing journal entries ...

New

Assurant, Inc

Sr. Auto Claims Analyst

San Juan, PR

Job Purpose The Senior Auto Claims Analyst is a senior individual contributor responsible for ... Bachelor's degree, preferably in Engineering, Business Administration, Finance, Accounting, Risk ...

Weil Group, Inc

Sr Data Scientist

Juncos, PR · On-site

$110 - $160/hr

Leading, using and developing data science, machine learning, and artificial intelligence ... Identifying business needs, doing SWOT analysis, proposing potential analytical approaches for ...

Weil Group, Inc

Sr Data Scientist

Juncos, PR · On-site

... analytics and machine learning initiatives that drive measurable business value. You will bridge ... and artificial intelligence capabilities across Client commercial organization 2. Leading the ...

Weil Group, Inc.

Sr Data Scientist

Juncos, PR · On-site

... analytics and machine learning initiatives that drive measurable business value. You will bridge ... and artificial intelligence capabilities across Client commercial organization 2. Leading the ...

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Showing results 21-40

All JobsBusiness Intelligence Analyst JobsSenior Business Intelligence Analyst JobsSenior Business Intelligence Analyst Jobs in Puerto Rico

Senior Business Intelligence Analyst information

What is a senior business intelligence analyst?

Senior Business Intelligence Analysts are experienced professionals who use data analysis and reporting tools to help organizations make informed business decisions. They collect, analyze, and interpret complex data sets to identify trends, patterns, and opportunities for improvement. In addition to designing and maintaining BI solutions, they often collaborate with stakeholders to translate business needs into actionable insights. Their expertise helps drive strategic planning and operational efficiency across the organization.

How does a senior business intelligence analyst typically collaborate with other departments to drive data-driven decisions?

A Senior Business Intelligence Analyst regularly works cross-functionally with teams such as marketing, finance, operations, and IT to understand their data needs and translate business questions into actionable insights. They often lead meetings to gather requirements, share analytical findings, and present data visualizations that inform strategic decisions. Effective communication and the ability to tailor insights to different audiences are key, as the analyst acts as a bridge between technical data teams and business stakeholders. This collaborative approach not only ensures that analyses are aligned with organizational goals but also fosters a data-driven culture throughout the company.

What are the key skills and qualifications needed to thrive as a senior business intelligence analyst, and why are they important?

To thrive as a Senior Business Intelligence Analyst, you need advanced analytical skills, a deep understanding of data modeling, and typically a degree in computer science, statistics, or a related field. Expertise with BI tools such as Tableau, Power BI, SQL, and data warehousing systems, as well as relevant certifications, is highly valued. Strong communication, problem-solving, and stakeholder management skills help translate complex data insights into actionable business strategies. These capabilities are crucial for driving data-informed decisions and delivering measurable business value.

How much does a senior business intelligence analyst make?

A senior business intelligence analyst in the US typically earns between $85,000 and $125,000 annually, depending on experience, location, and industry. Advanced skills in data visualization tools like Tableau or Power BI and knowledge of SQL can influence salary levels.

What does a senior business intelligence analyst do?

A senior business intelligence analyst analyzes data to help organizations make informed decisions by developing reports, dashboards, and data models. They often use tools like SQL, Tableau, or Power BI and may lead data projects or mentor junior analysts to improve data processes and insights.

What are popular job titles related to Senior Business Intelligence Analyst jobs in Puerto Rico?

For Senior Business Intelligence Analyst jobs in Puerto Rico, the most frequently searched job titles are:

What are popular job titles related to Senior Business Intelligence Analyst jobs in PR?

For Senior Business Intelligence Analyst jobs in PR, the most frequently searched job titles are:

Senior Business Intelligence Analyst jobs near you
Infographic showing various Senior Business Intelligence Analyst job openings in Puerto Rico as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Analyst, Retail Channels (Voice of Customer)

Oriental Bank

San Juan, PR • Hybrid

Full-time

Re-posted 4 days ago

Job description

The Analyst, Retail Channels (Voice of Customer) Ensure a consistent, seamless, and frictionless customer experience across all Retail Channels service touchpoints. This role integrates analytics, quality assurance, incident management, customer journey design, and continuous Voice of the Customer monitoring to drive sustainable improvements in processes, policies, and customer-facing tools. Position will be working hybrid based in San Juan, PR.

MAJOR DUTIES & RESPONSIBILITIES:

  • Quality Management & Experience Monitoring: Monitor CSAT/NPS/NDS and internal quality metrics; analyze complaints to identify root causes/risks; share insights with stakeholders; and validate corrective actions via closed-loop follow-up.
  • End-to-End Customer Profile Analysis (E2E): Assess the full journey from first contact through resolution; analyze wait times/transfers/friction/self-service; and deliver actionable recommendations.
  • Customer Journey Design, Optimization & Documentation: Maintain journey maps; identify inefficiencies and abandonment points; propose redesigns to reduce friction; and coordinate cross-functional validation.
  • Analytics & Reporting: Perform sentiment/trend analysis; produce incident and insight reporting; contribute to Remote Network and Channel Communications; and track CX metrics.
  • Script Automation & Optimization: Develop/maintain scripts across channels; route for approvals; and ensure alignment with policies, empathy guidelines, and tone of voice.
  • Field Observation & Voice of the Customer: Conduct observations; compare actual vs. designed experience; document findings; and recommend process/policy/tool improvements.

EDUCATION AND EXPERIENCE:

  • Associate or bachelor's degree in industrial engineering, Business Administration, Information Systems, or related fields.
  • At least three (3) years' experience in a financial services company or related work as a Data Analysis required.
  • Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
  • Experience in data analysis, customer experience, operational quality, incident management, or continuous improvement.
  • Fully bilingual - English and Spanish (verbal and written) required.
  • Strong communication skills, critical thinking, and cross-functional collaboration capabilities.
  • Intermediate to Advanced skill and proficiency using Microsoft Office (Word, Excel, Access, Power Point, Outlook), Power Business Intelligence and MS SQL, or other software applications to retrieve data, create spreadsheets, and reports required.
  • High technological proficiency; a tech-savvy individual comfortable learning and adopting new tools, systems, digital platforms, and analytical technologies.

WORK AUTHORIZATION & ELEGIBILITY:

  • Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
  • Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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