Senior Application Support Engineer Jobs in Delaware

If you are looking for a game-changing career, working for one of the world's leading financial institutions, you've come to the right place.

As a Senior Principal Software Engineer at JPMorgan Chase within Consumer & Community Banking Operations technology organization, you are a hands-on, high-judgment team member contributor who can step into ambiguous, high-impact problems across domains, platforms, and languages. You leverage your deep expertise to consistently challenge the status quo, innovate for business impact, lead the strategic development behind new and existing products and technology portfolios, and remain at the forefront of industry trends, best practices, and technological advances.

Job Responsibilities

• Practical experience delivering system design, application development, testing, and ensuring operational stability
• Advises and leads on the strategy and development of multiple products, applications, and technologies across a portfolio
• Creates novel code solutions and drives the development of new production code capabilities across teams and functions
• Sets strategy and operating standards for agentic AI-enabled engineering across a portfolio (using enterprise-authorized tools within the work environment) to drive measurable improvements in delivery speed, reliability, and code quality (e.g., AI-orchestrated SDLC/TLM automation, release readiness gating, incident triage/root-cause acceleration, and large-scale refactoring/test modernization), while defining guardrails for validation, security, resiliency, and reuse across teams and functions.
• Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation at scale.
• Translates highly complex technical issues, trends, and approaches to leadership to drive the firm's innovation and enable leaders to make strategic, well-informed decisions about technology advancements

• Drives adoption and implementation of technical methods in specialized fields in line with the latest product development methodologies

• Influences across business, product, and technology teams and successfully manages senior stakeholder relationships
• Stays deeply hands-on-writes production code, reviews code and designs, and leads the implementation of critical paths, migrations, and reliability fixes.
• Establishes repeatable engineering mechanisms (reference implementations, golden paths, libraries, templates, playbooks, SLOs, CI/CD controls) that raise the bar across the organization, including strong instrumentation, alerting, incident response practices, post-incident learning, and measurable reliability improvements.
• Ramps quickly into unfamiliar codebases, languages, and platforms to identify the highest-leverage changes, while coaching engineers through reviews, pairing, forums, and incident learning to scale reusable patterns and standards across teams and functions.

Required qualifications, skills, and/or capabilities
 

• Practical experience delivering system design, application development, testing, and operational stability
• Expert in one or more programming language(s)
• Demonstrated experience designing and scaling agentic AI-enabled development patterns (using enterprise-authorized tools within the work environment) across teams/functions, including establishing governance for human-in-the-loop validation, traceability/auditability, and secure handling of sensitive inputs/outputs.Strong understanding of responsible AI use and control expectations at scale, including security/resiliency implications, data sensitivity, and risk-based governance; ability to advise senior leaders on safe adoption, reuse, and measurable outcomes.
• Demonstrated prior experience with influencing across functions and teams and delivering value at scale
• Experience applying expertise and new methods to determine solutions for complex technology problems across various technical disciplines
• Extensive practical cloud native experience
• Strong engineering judgment and pragmatic decision-making-balances technical excellence with delivery timelines, customer outcomes, and operational risk; proven ability to drive alignment through clear technical artifacts (e.g., design docs/decision records) and data-driven tradeoffs.
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Preferred

• Track record of force-multiplying impact by teaching and enabling others (e.g., forums, playbooks, reference implementations) and delivering reusable frameworks/platform capabilities adopted broadly.
• Experience modernizing and operating complex systems (refactoring/decomposition, test modernization, release safety, observability), with measurable improvements in reliability and delivery performance.
• Experience setting portfolio-level engineering standards and mechanisms that improve developer productivity, quality, and operational outcomes.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans