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Senior Apac Customer Service Jobs in Raleigh, NC

Upl Inc

Customer Service & Data Lead NA

Cary, NC · On-site

The Customer Service and Data Lead for North America is expected to lead our customer service team ... including senior management. * Master Data Management : Establish and enforce data quality ...

Pendo

Sr. Technical Support Engineer

Raleigh, NC · On-site

... Customer Engineering across the US, EMEA, and APAC. The team does not operate like a help desk; it ... As a Sr. Technical Support Engineer, you will own customer issues end-to-end across Pendo's web and ...

Pendo

Sr. Technical Support Engineer

Raleigh, NC · On-site

... Customer Engineering across the US, EMEA, and APAC. The team does not operate like a help desk; it ... As a Sr. Technical Support Engineer, you will own customer issues end-to-end across Pendo's web and ...

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All JobsApac Customer Service JobsSenior Apac Customer Service JobsSenior Apac Customer Service Jobs in Raleigh, NC

Senior Apac Customer Service information

See Raleigh, NC salary details

$24.3K

$78K

$158.9K

How much do senior apac customer service jobs pay per year?

As of Aug 13, 2026, the average yearly pay for senior apac customer service in Raleigh, NC is $78,046.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,300.00 and $100,100.00 per year, depending on experience, location, and employer.

What is the difference between Senior Apac Customer Service vs Customer Support Specialist?

AspectSenior Apac Customer ServiceCustomer Support Specialist
CredentialsTypically requires 3+ years experience in customer service, with regional knowledge of APAC marketsUsually requires 1-2 years experience, with general customer service skills
Work EnvironmentRegional offices or remote roles supporting APAC clients, often in multinational companiesCall centers, online support, or retail environments, supporting local or global customers
Employer & Industry UsageCommon in tech, e-commerce, and telecom sectors operating in APACWidely used across various industries including retail, tech, and services

The main difference is that Senior Apac Customer Service roles require regional expertise and more experience, focusing on managing complex issues in APAC markets. Customer Support Specialists typically handle general inquiries and have less regional specialization, making the Senior Apac Customer Service role more senior and specialized.

What are popular job titles related to Senior Apac Customer Service jobs in Raleigh, NC? For Senior Apac Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Senior Apac Customer Service jobs in Raleigh, NC look for? The top searched job categories for Senior Apac Customer Service jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Senior Apac Customer Service jobs? Cities near Raleigh, NC with the most Senior Apac Customer Service job openings:
Senior Apac Customer Service jobs near you

Customer Service & Data Lead NA

Upl Inc

Cary, NC • On-site

Other

Re-posted 3 days ago

Job description

about upl: UPL (NSE: UPL & BSE: 512070, LSE: UPLL) is focused on emerging as a premier global provider of total crop solutions designed to secure the world's long-term food supply. Winning farmers hearts across the globe, while leading the way with innovative products and services that make agriculture sustainable, UPL is the fastest growing company in the industry. Our successes in the field add up to powerful financials. UPL delivers results from protecting crops that translate into attractive investor value. Based on the recognition that humankind is one community, UPL's overarching commitment is to improve areas of its presence, workplace and customer engagementplease visit upl-ltd.com and follow us on LinkedIn, Twitter, Instagram and Facebook.
Our purpose is 'OpenAg'. An agriculture network that feeds sustainable growth for all. No limits, no borders.
(EOE) Equal opportunity employer statement:
UPL provides equal employment opportunities (EEO) to all employees and applicants irrespective of their race, colour, religion, gender, marital status, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, in every location in which the company has facilities, UPL complies with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. UPL also reinforces EEO through its Corporate Business Principles and Code of Business Conduct.
JOB Summary: The Customer Service and Data Lead for North America is expected to lead our customer service team while playing a pivotal role in managing and maintaining our critical master data, enabling key customer service tools, and optimizing data flows across our platforms. This role will leverage your expertise in customer operations, data management, and technical understanding of systems to deliver best in class customer service and operational efficiency. It is important that this manager have a passion for customers, strong systems knowledge and can manage large data sources.
JOB RESPONSIBILITIES:
  • Team Leadership: Oversee the daily operations of the customer service team, providing coaching, mentorship, and performance management to ensure high-quality customer interactions across all channels (phone, email, chat).
  • Customer Service: Actively monitor customer satisfaction metrics, identify trends, and implement strategic initiatives to enhance customer experience and resolve complex issues promptly. Contribute to short- medium term Strategic Business Review process with offer strategy and financial impact. Conduct periodic Voice of Customer investigations to baseline UPL and continuously improve customers' experience working with UPL.
  • Performance Monitoring: Set clear customer service goals, establish and track key performance indicators (KPIs) like response time, resolution rate, and customer satisfaction, and implement corrective actions as needed.
  • Operational Efficiency: Managing key customer operations such as Bulk repacking, Complaint Management, Sample Management, etc. Creating transparency with customers and sales around order management and distribution. Managing both internal and external audits is key to demonstrating strong process and controls over the commercial operations.
  • Stakeholder & Cross-Functional Alignment: Collaborate closely with sales (Key Account Management, B2B and Field Sales), marketing, product development, and other departments to ensure a cohesive customer experience and aligned business objectives. Effectively communicate customer feedback, data insights, and system integration updates to key stakeholders, including senior management.
  • Master Data Management: Establish and enforce data quality standards for customer and product master data across all systems, ensuring accuracy, consistency, and data integrity. Conduct regular data cleansing and validation processes to identify and rectify duplicate records, incorrect information, and data discrepancies. Develop and implement a comprehensive data governance framework, including data ownership, access control, and data quality guidelines
  • Data Integration: Collaborate with IT and cross-functional teams to streamline data flows between CRM, ERP, and other systems, ensuring seamless data synchronization.
  • Systems and Tools: Leverage and continuously improve all available to systems and tools (CRM tools like SFDC, SAP, Microsoft 365, etc.) to optimize customer interactions, track issues and improve communication. Create and maintain important reporting for customer and order management.
REQUIRED EDUCATION AND EXPERIENCE:
  • Bachelor's degree in Business Administration, Operations Management, or related field.
  • 10+ years of proven experience in an operations leadership role, with a strong track record of managing customer service teams and achieving high customer satisfaction.
  • Demonstrated proficiency in data management principles, including master data governance and data cleansing techniques.
  • Experience with CRM systems, SAP S4 Hana, and system integration processes.
  • Excellent communication, interpersonal, and problem-solving skills with the ability to handle complex customer inquiries.
  • Proven ability to lead and develop a high-performing customer service team, fostering a positive and collaborative work environment.
  • Strong analytical skills to identify trends, interpret data, and make data-driven decisions, specifically with commercial, finance and supply chain leadership and teams.
Team: 6 Direct reports
UPL COMPETENCIES:
  • Adaptability & Resilience: Recognizes and is open to changing circumstances and alters behavior and scales up as necessary; increases personal awareness and appreciation of individual and cultural differences to create an open, inclusive, and accepting workplace.
  • Entrepreneurial Mindset: Has a creative mindset and ability to think holistically, takes calculated risks and maximizes opportunities.
  • Results Orientations: Takes action, pursues goals with persistence and achieves results; communicates goals and vision to the team to drive enthusiasm and ambition.
  • Execution Excellence: Enhances the speed of execution and builds efficiency in processes, systems and people; has sharp focus on quality-orientation.
  • Strategic Orientation: Demonstrates knowledge of the social, economic, and environmental factors and how they impact the business. Identifies key issues that could impact the business and develops strategy through an analytical lens / design thinking.
  • Building Teams and Talent: Empowers colleagues through knowledge sharing and delegation, quickly establishing rapport; provides recognition for achievements and accomplishments.
  • Customer Centricity: Understands the customer needs and pain points, fulfills the needs and expectations by focusing on creating value for customers.

Travel: Approximately 10% to meet Commercial teams, internal marketing team meetings, leadership team meetings, attend conferences/ external events of relevant to the pricing area.

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