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Overnight Discover Card Customer Service Jobs in Raleigh, NC

PLS

Overnight Customer Service Representative

Durham, NC · On-site

$14.50 - $19.75/hr

Overnight Customer Service Representative This job is located at 1007 N Miami Blvd, Durham, NC 27704 Why PLS? Because You Deserve Better! ® PLS -- which stands for People - Location - Service -- is ...

PLS

Overnight Customer Service Representative

Durham, NC · On-site

$15.50 - $21/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They ...

PLS

Overnight Customer Service Representative

Durham, NC

$15.50 - $21/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They ...

PLS

Overnight Customer Service Representative

Durham, NC · On-site

$15.50 - $21/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They ...

PLS

Overnight Customer Service Representative

Durham, NC · On-site

$15.50 - $21/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They ...

PLS

Overnight Customer Service Representative

Durham, NC

$15.50 - $21/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They ...

PLS

Overnight Customer Service Representative

Durham, NC · On-site

$15.50 - $21/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They ...

Wegmans

Overnight Stocker

Morrisville, NC · On-site

$18 - $18.50/hr

Discover what it means to work for a mission-driven, values-based company where YOU make the ... Customer Service (Video, Opens in Modal) Our store employees are the very heart of Wegmans. Learn ...

RATP Dev USA

Customer Service Representive

Raleigh, NC · On-site

$15.50 - $21.25/hr

... customer service complaints, which are to be forwarded to the appropriate departments. • ... All receipts of cash, checks, and credit card sales are reported to the Finance Department and ...

Wegmans

Night Team Member

Wake Forest, NC · On-site

$18 - $18.50/hr

... overnight operations. Learn More * Wegmans Food Manufacturing Discover the dynamic teams that work ... Customer Service (Video, Opens in Modal) Our store employees are the very heart of Wegmans. Learn ...

Thermo Fisher

Customer Service Specialist II

Morrisville, NC · On-site

$16 - $21/hr

Customer Service Specialist II As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our ...

Bass Pro Shops

Overnight Task Team

Cary, NC · On-site

The role of the Overnight Task Team Outfitter is to reduce the amount of non-selling tasks conducted by the Sales Outfitters to provide for legendary customer service and selling opportunities. The ...

Bass Pro Shops

Overnight Task Team

Cary, NC · On-site

The role of the Overnight Task Team Outfitter is to reduce the amount of non-selling tasks conducted by the Sales Outfitters to provide for legendary customer service and selling opportunities. The ...

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Overnight Discover Card Customer Service information

See Raleigh, NC salary details

$9

$21

$40

How much do overnight discover card customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for overnight discover card customer service in Raleigh, NC is $21.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $22.88 per hour, depending on experience, location, and employer.

What does an Overnight Discover Card Customer Service representative do?

An Overnight Discover Card Customer Service representative assists cardholders with their account needs during nighttime hours. Their responsibilities include answering questions about account balances, processing payments, helping with lost or stolen cards, and resolving any issues that arise outside of regular business hours. They communicate with customers primarily over the phone or via online chat, ensuring a high level of service and security. This role is essential for providing 24/7 support to Discover Card members.

What are the key skills and qualifications needed to thrive as an Overnight Discover Card Customer Service representative?

To thrive as an Overnight Discover Card Customer Service Representative, you need strong communication, problem-solving abilities, and basic computer proficiency, typically with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and call center software is important for managing customer accounts and inquiries efficiently. Patience, resilience, and the ability to remain calm under pressure are standout soft skills in this role. These skills and qualities are crucial for delivering excellent customer experiences and resolving issues effectively during late-night hours when support is especially valued.

What are some common challenges faced by Overnight Discover Card Customer Service representatives, and how can I prepare for them?

Overnight Discover Card Customer Service representatives often face challenges such as managing high call volumes during off-peak hours, handling urgent issues when supervisory support may be limited, and maintaining focus during late-night shifts. To prepare, it's helpful to develop strong time management skills, stay familiar with company policies, and practice self-care strategies to stay alert and focused. Building effective communication skills and being comfortable working independently are also key to thriving in this role.

What is the difference between Overnight Discover Card Customer Service vs Discover Card Customer Service Representative?

AspectOvernight Discover Card Customer ServiceDiscover Card Customer Service Representative
CredentialsHigh school diploma or equivalent; training in customer serviceHigh school diploma or equivalent; training in customer service
Work EnvironmentNight shifts, call centers, remote or on-siteDay shifts, call centers, on-site or remote
Employer & IndustryDiscover Financial Services, banking/credit card industryDiscover Financial Services, banking/credit card industry
Search & Comparison IntentFocus on overnight support roles, night shift customer serviceGeneral customer service roles during regular hours

Overnight Discover Card Customer Service primarily involves handling customer inquiries during night shifts, often remotely or in call centers, with a focus on overnight support. Discover Card Customer Service Representatives typically work during daytime hours, providing general support. Both roles require similar credentials and industry experience, but differ mainly in work hours and shift timing.

Does Overnight Discover Card Customer Service allow remote work?

Overnight Discover Card Customer Service positions typically offer remote work options, especially for customer support roles that can be performed via phone and computer. These jobs often require a quiet workspace, reliable internet, and may include training or certification requirements. Remote work availability can vary by location and employer policies.

What are the most commonly searched types of Discover Card Customer Service jobs in Raleigh, NC?

The most popular types of Discover Card Customer Service jobs in Raleigh, NC are:

What are popular job titles related to Overnight Discover Card Customer Service jobs in Raleigh, NC?

For Overnight Discover Card Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Overnight Discover Card Customer Service jobs in Raleigh, NC look for?

The top searched job categories for Overnight Discover Card Customer Service jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Overnight Discover Card Customer Service jobs?

Cities near Raleigh, NC with the most Overnight Discover Card Customer Service job openings:

Overnight Discover Card Customer Service jobs near you

Overnight Customer Service Representative

PLS

Durham, NC • On-site

$14.50 - $19.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Overnight Customer Service Representative

This job is located at 1007 N Miami Blvd, Durham, NC 27704

Why PLS? Because You Deserve Better!® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The "P" comes first, because our customers are at the center of everything we do, and we recognize that it's our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.

Position Overview

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company products and services. The CSR is accountable for maintaining company quality standards and complying with all policies and procedures.

Job Responsibilities
  • Providing outstanding customer service to ensure repeat business
  • Educating our customers on our products and services
  • Ensuring all transactions are completed in compliance with federal, state, and local regulations
  • Following company policies and procedures
  • Maintaining a balanced cash drawer
  • Completing all transactions accurately, including cash handling
  • Using our point-of-sale system to access information and process transactions
  • Resolving customer complaints or referring complaints to the Store Manager for resolution
  • Helping to maintain a neat and clean store environment for our customers and team members
  • Performing other duties as instructed by management
Job Requirements
  • Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
  • Ability, willingness, and comfort to engage with customers
  • Strong verbal communication
  • Ability to offer products and services to customers based on their needs
  • Exceptional attention to detail and ability to multi-task
  • Professional appearance and demeanor
  • Must be honest and have integrity
  • Able to work flexible hours, including early morning, evenings, weekends, and holidays
  • English fluency is required
  • English/Spanish bilingual is a plus
Physical Requirements
  • Must be able to stand for extended periods
  • Ability to lift up to 15 lbs. with little assistance
  • Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
Benefits

Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.

We strive to demonstrate our Core Values in all positions at PLS: Communication Customer Focus Integrity and Trust Teamwork Results

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis.

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment

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About PLS

Sourced by ZipRecruiter

Industry

Professional, scientific, and technical services

Company size

201 - 500 Employees

Headquarters location

Houston, TX, US

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