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How much do security operations center operator jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for security operations center operator in the United States is $19.83, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.39 per hour, depending on experience, location, and employer.

What does a Security Operations Center (SOC) Operator do?

A Security Operations Center (SOC) Operator is responsible for monitoring an organization's IT infrastructure for security threats and incidents. They use specialized tools to detect, analyze, and respond to cybersecurity threats in real-time. SOC Operators also maintain security systems, document incidents, and collaborate with other IT and security staff to protect sensitive data. Their role is crucial in preventing, identifying, and mitigating cyberattacks to ensure the organization's information remains secure.

What is the difference between Security Operations Center Operator vs Security Analyst?

AspectSecurity Operations Center OperatorSecurity Analyst
CertificationsCompTIA Security+, CEH, CISSP (preferred)CompTIA Security+, CISSP, GIAC certifications
Work EnvironmentMonitoring security systems in a SOC, responding to alertsAnalyzing security data, investigating incidents, reporting
Employer & Industry UsageCommon in cybersecurity firms, large enterprises, government agenciesUsed across industries for threat detection and risk assessment

Security Operations Center (SOC) Operators focus on real-time monitoring and initial response to security alerts, while Security Analysts perform in-depth analysis, investigation, and reporting. Both roles require similar certifications and often work within the same environment, but their responsibilities differ in scope and depth of analysis.

What are some common challenges faced by Security Operations Center (SOC) Operators, and how can they be managed?

SOC Operators often encounter challenges such as managing high volumes of alerts, distinguishing false positives from genuine threats, and maintaining situational awareness during fast-paced incidents. Effective time management, continuous training on new threat vectors, and leveraging automation tools can help address these challenges. Collaborating closely with incident response teams and participating in regular drills also ensures readiness and improves overall team effectiveness.

What Does a Security Operations Center Operator Do?

As a security operations center operator, or SOC operator, you monitor a variety of technologies including access control, video surveillance, and alarm systems to provide security service and threat elimination for industrial, business, or residential customers. You respond to medical crises, safety incidents, natural disasters and other emergencies, and dispatch security officers, police, fire, EMS personnel, and other services as required. Your duties and responsibilities also include investigating incidents, escalating situations to appropriate parties in the SOC, and filing incident reports. In some roles, you are responsible for monitoring social media and other news and information channels to support threat identification.

What are the key skills and qualifications needed to thrive as a Security Operations Center Operator, and why are they important?

To thrive as a Security Operations Center (SOC) Operator, you need a solid understanding of cybersecurity principles, incident response, and network monitoring, often supported by a relevant degree or certifications like CompTIA Security+ or CEH. Familiarity with security information and event management (SIEM) tools, intrusion detection systems, and ticketing platforms is typically required. Strong analytical thinking, attention to detail, and effective communication are crucial soft skills for identifying threats and collaborating with teams. These skills are essential to quickly detect, assess, and respond to security incidents, ensuring the organization's information assets remain protected.
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Security Operations Center Operator jobs near you
Infographic showing various Security Operations Center Operator job openings in the United States as of May 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $41,244 per year, or $19.8 per hour.
Security Operations Center Operator

Security Operations Center Operator

Allied Universal

Normal, IL • On-site

$17.50 - $21.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 26 days ago

Allied Universal rating

5.6

Company rating: 5.6 out of 10

Based on 2,396 frontline employees who took The Breakroom Quiz

66th of 100 rated security

Job description

Overview

Company Overview:

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal is seeking a Security Professional for a Dispatch Position in Normal, IL

Must be able to work weekends and any shift

Must be able to type at least 40 words per minute accurately

Pay Rate : $ 25.00 / Hour

Great Opportunity for Veterans!

Allied Universal is constantly growing and expanding, offering a variety of new job openings across our company. We welcome candidates that have security guard services experience as well as those that are new to the industry and want to start their career with us. Allied Universal? offers so much more than just jobs in security. We offer careers. We take great pride in fostering a promote-from-within culture. At Allied Universal, we have countless examples of employees who worked their way up the corporate ladder and are now in senior leadership positions in security operations centers throughout the organization. Our goal is to provide you with the necessary skills you need in order to achieve a phenomenal career at Allied Universal.

Allied Universal is hiring a Security Operations Center (SOC) Operator. The Security Operations Center (SOC) is the centralized hub which manages the security and safety issues at our client's facilities. We provide outstanding customer service to all calling parties while being firm following all processes in place to achieve excellent outcomes.

The SOC is staffed twenty-four (24) hours per day, seven (7) days per week. The position monitors all security, communications, and fire/life safety systems and is the liaison between safety and security departments.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Heavy Customer Service Background - we are looking for highly motivated people who are dedicated to providing outstanding customer service to our client, our employees, guests and visitors.

Monitor all security, communications, and fire/life safety systems via provided monitoring systems.

The ability to efficiently multitask

Answer and respond to events and situations received over regular and emergency phones, 2-way radios, and intercoms.

Accurately document routine and unusual events occurring on or near the facilities.

Make emergency notifications necessary pursuant to policies and procedures.

The ability to monitor and/or utilize multiple software programs at once.

Strictly adhere to policies, procedures, standards, etc., as determined by the client.

Proactively monitor all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security/life safety system alarms.

Answer and respond to events and situations received over regular and emergency phones and intercoms; speak clearly, give direction, and provide guidance to employees and security staff during emergencies and non-emergency calls.

Serve as the liaison between all departments and the security department.

Handle (without delay) complaints and unusual/critical event information as directed by procedures.

Accurately document routine and unusual events occurring on or near the facilities.

BASIC QUALIFICATIONS:

Must be 21+ years of age.

Must possess a high school diploma or equivalent.

Must possess one or more of the following:

Service in Military Branches / Police

Bachelor's degree

2 years of work experience in public sector dispatch or emergency operations center (PSAP, 911)

2 years of verifiable data entry experience

KNOWLEDGE & SKILLS REQUIRED:

Advanced computer skills and proficiency; proficiency with Google Applications.

Ability to quickly and efficiently analyze high stress situations to determine the proper communication of events & to dispatch the proper teams to determine the best course of action to take.

Ability to adapt in a dynamic work environment while possibly working under pressure.

Ability to prioritize workload based on urgency.

Ability to communicate effectively.

The ability to remain calm in the face of adversary/ elevated stressful situations.

Be organized with strong attention to detail.

Demonstrated analytic and critical thinking skills.

Flexible working schedule to include nights and weekends.

Ability to work in a team environment.

Ability to type 40+ words per minute accurately

Why Join Us:

  • Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
  • Career Growth: Get paid training and access to career growth opportunities.
  • Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
  • Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.
Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID2026-1592857Employment Type: FULL_TIME

What Allied Universal employees say

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

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