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Security Dispatch Supervisor Jobs (NOW HIRING)

ABM

Facilities Dispatch Supervisor

Savannah, GA · On-site

$65K/yr

The Facilities Dispatch Supervisor is responsible for the overall performance, direction, and ... Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to ...

dtlvgroup

Circa - Security - Dispatch

Las Vegas, NV

$16 - $21/hr

JOB TITLE: Security Dispatch DEPARMTENT: Security JOB SUMMARY: Responsible for providing ... Escalate emergency situations to Supervisor, assistant director and Director as needed ...

Delta Security Services

Security Dispatcher

Phoenix, AZ · On-site

$18 - $19/hr

Receive and prioritize emergency and non-emergency calls from customers, employees, supervisors ... Previous dispatch, security, customer service, or emergency communications experience preferred ...

Delta Security Service

Security Dispatcher

Phoenix, AZ · On-site

Receive and prioritize emergency and non-emergency calls from customers, employees, supervisors ... Previous dispatch, security, customer service, or emergency communications experience preferred ...

Delta Security Services

Security Dispatcher

Phoenix, AZ · On-site

$18 - $19/hr

... supervisors, and the public • Gather and accurately document information received by telephone ... • Dispatch appropriate personnel and resources to incidents or service requests, including ...

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Security Dispatch Supervisor information

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$30K

$62.9K

$103.5K

How much do security dispatch supervisor jobs pay per year?

As of Jun 28, 2026, the average yearly pay for security dispatch supervisor in the United States is $62,888.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $71,500.00 per year, depending on experience, location, and employer.

What does a Security Dispatch Supervisor do?

A Security Dispatch Supervisor oversees the operations of a security dispatch center, ensuring that security personnel are effectively assigned and coordinated in response to incidents or routine patrols. They manage dispatchers, monitor communication systems, and maintain clear records of all security activities. Additionally, they are responsible for training staff, handling emergency situations, and ensuring compliance with company policies and safety regulations. Their role is crucial for maintaining order and safety within the premises they protect.

What are the key skills and qualifications needed to thrive as a Security Dispatch Supervisor, and why are they important?

A Security Dispatch Supervisor should have a solid background in security operations, supervisory experience, and a high school diploma or equivalent, with additional training or certifications in security management preferred. Familiarity with dispatch software, radio communication systems, and incident reporting tools is typically required. Strong leadership, decision-making abilities, and effective communication skills help ensure efficient coordination and response to incidents. These competencies are crucial for maintaining safety, managing teams, and ensuring prompt, organized responses to security situations.

What are some common challenges faced by Security Dispatch Supervisors, and how can they be addressed?

Security Dispatch Supervisors often face challenges such as managing high-pressure situations, ensuring effective communication between field officers and dispatchers, and coordinating quick responses to multiple incidents simultaneously. To address these challenges, supervisors should prioritize clear protocols, ongoing staff training, and the use of robust communication technologies. Building strong relationships within the team and fostering a culture of accountability also help maintain operational efficiency and morale.

What is the difference between Security Dispatch Supervisor vs Security Officer?

AspectSecurity Dispatch SupervisorSecurity Officer
CertificationsCPR, First Aid, Security Guard LicenseSecurity Guard License
Work EnvironmentDispatch centers, control rooms, security operationsOn-site patrols, access points, client sites
Employer & Industry UsageSecurity firms, corporate security, event securityRetail, commercial, industrial sites

The Security Dispatch Supervisor oversees security operations, manages dispatch personnel, and coordinates responses, while Security Officers are responsible for patrolling, monitoring, and maintaining site security. Both roles require similar certifications, but their responsibilities and work environments differ significantly.

More about Security Dispatch Supervisor jobs
What job categories do people searching Security Dispatch Supervisor jobs look for? The top searched job categories for Security Dispatch Supervisor jobs are:
Security Dispatch Supervisor jobs near you
Infographic showing various Security Dispatch Supervisor job openings in the United States as of June 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $62,888 per year, or $30.2 per hour.
Facilities Dispatch Supervisor

Facilities Dispatch Supervisor

ABM

Savannah, GA • On-site

$65K/yr

Full-time

Posted 5 days ago

ABM Industries rating

6.3

Company rating: 6.3 out of 10

Based on 397 frontline employees who took The Breakroom Quiz

132nd of 210 rated facilities management

Job description

The Facilities Dispatch Supervisor is responsible for the overall performance, direction, and operational leadership of the call center supporting facility maintenance and business needs within a manufacturing environment. This role provides strategic oversight, performance management, and decision-making authority to ensure efficient call handling, accurate work order management, and alignment with business priorities.

The Supervisor leads a team of Dispatch Leads and Operators, establishes operational standards, and partners with maintenance and operations leadership to ensure service reliability, safety compliance, and continuous improvement.

Pay: $65,000/annually

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
 
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country.  Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
 
For more information, visit www.abm.com

Qualifications

  • High school diploma or equivalent required; associate or bachelor's degree preferred
  • 5+ years of experience in call center, dispatch, or maintenance coordination roles
  • 2+ years of formal leadership or supervisory experience required
  • Experience with CMMS platforms (e.g., Maximo or similar systems) strongly preferred
  • Experience in aerospace, manufacturing, or industrial environments preferred
  • Strong leadership, decision-making, and problem-solving skills
  • Ability to manage multiple priorities in a fast-paced, high-reliability environment
  • Proficiency in Microsoft Office and enterprise systems

Work Environment

  • Supports 24/7 operations, including evenings, weekends, and holidays
  • Fast-paced, high-reliability environment focused on safety and operational continuity
  • Requires extended periods of sitting, phone use, and computer work

Key Competencies

  • Leadership and team management
  • Strategic thinking and operational oversight
  • Performance management and accountability
  • Customer service and service delivery excellence
  • Process improvement and change management
  • Communication and stakeholder influence
  • Risk assessment and decision-making

Team Leadership & Management

  • Directly manage Dispatch Leads and oversee the broader dispatch operators' team
  • Set clear expectations for performance, service standards, and accountability
  • Conduct performance evaluations, coaching sessions, and development planning
  • Address employee relations, attendance, and performance concerns
  • Drive team engagement, morale, and retention initiatives
  • Ensure appropriate staffing levels, scheduling, and coverage across shifts

Operational Oversight & Decision-Making

  • Own day-to-day call center operations and ensure alignment with business priorities
  • Establish and enforce call handling procedures, escalation paths, and service level expectations
  • Provide guidance to Leads on complex or high-impact decisions
  • Ensure operational consistency across all shifts and team members
  • Act as the primary escalation point for critical issues impacting production, safety, or service delivery

Work Order Strategy & Service Delivery

  • Oversee prioritization framework for work orders based on safety, urgency, and operational impact
  • Ensure efficient dispatching processes and effective coordination with maintenance teams
  • Monitor backlog, response times, and resolution cycles to maintain service levels
  • Partner with maintenance leadership to improve workflow efficiency and resource alignment

Performance Management & Continuous Improvement

  • Own and track key performance indicators (KPIs) including call volume, service levels, backlog, resolution times, and data accuracy
  • Analyze trends, identify gaps, and implement process improvements
  • Lead continuous improvement initiatives across call handling, dispatch, and CMMS workflows
  • Develop and implement best practices to enhance operational efficiency and customer experience

Compliance, Reporting & Governance

  • Ensure compliance with regulatory and company requirements (FAA, OSHA, and internal standards)
  • Maintain oversight of documentation accuracy and audit readiness
  • Prepare and deliver performance reports to senior leadership
  • Support and lead audits, ensuring corrective actions are implemented as needed

Stakeholder Management & Communication

  • Serve as the primary liaison between call center operations, maintenance teams, and leadership
  • Communicate service impacts, operational updates, and critical incidents to key stakeholders
  • Collaborate cross-functionally to align priorities and improve service delivery
  • Address escalated customer concerns and ensure resolution

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