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Seasonal Agent Support Representative Jobs in Virginia

World Help

Donor Support Representative (Seasonal)

Forest, VA · On-site

$14.25 - $18.25/hr

Donor Support Representative (Seasonal) World Help is a Christian humanitarian organization serving the physical and spiritual needs of people in impoverished communities around the world. We are ...

New

Nautica

Account Support Representative

Martinsville, VA · On-site

$17.88/hr

Overview The Account Representative assures high quality customer service by resolving product ... seasonal or time based sales and order information. • Develop and maintain professional ...

JCPenney

Account Support Representative

Martinsville, VA · On-site

$17.88 - $22.36/hr

Account Representative The Account Representative assures high quality customer service by ... seasonal or time based sales and order information. • Develop and maintain professional ...

Nautica

Account Support Representative

Martinsville, VA · On-site

$17.88/hr

Overview The Account Representative assures high quality customer service by resolving product ... seasonal or time based sales and order information. • Develop and maintain professional ...

Compass

Marketing Coordinator

Arlington, VA

$25 - $27.50/hr

Strategy & Brand Representation * Monthly Sales Meeting and Workshops: Present and lead workshops ... Agent Support: Build strong, empathetic relationships with agents and stakeholders through clear ...

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All JobsAgent Support Representative JobsSeasonal Agent Support Representative JobsSeasonal Agent Support Representative Jobs in Virginia

Seasonal Agent Support Representative information

What is a seasonal agent support representative?

Seasonal Agent Support Representatives are customer service professionals hired on a temporary basis, typically during peak seasons, to assist agents in handling increased workloads. Their main responsibilities include answering inquiries, resolving issues, processing orders, and providing general support to ensure smooth operations. They work closely with agents and customers to deliver efficient and positive service experiences during busy periods, such as holidays or sales events. These roles are ideal for individuals seeking short-term employment and offer valuable experience in customer support environments.

What are the key skills and qualifications needed to thrive as a seasonal agent support representative?

To thrive as a Seasonal Agent Support Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and ticketing platforms is typically required. Excellent communication, adaptability, and problem-solving abilities help you excel in fast-paced, high-volume environments. These skills ensure efficient support for agents, leading to improved customer satisfaction and smooth business operations during peak seasons.

What are some common challenges faced by seasonal agent support representatives, and how can they be managed?

Seasonal Agent Support Representatives often face challenges such as quickly learning company systems, adapting to fluctuating call volumes, and managing frequent policy updates during peak seasons. To manage these, it’s helpful to prioritize effective communication with your team, proactively seek clarification when needed, and utilize available training resources. Maintaining flexibility and a positive attitude will help you adapt smoothly and provide excellent support to agents, even during the busiest periods.

What are the most commonly searched types of Agent Support Representative jobs in Virginia?

The most popular types of Agent Support Representative jobs in Virginia are:

What are popular job titles related to Seasonal Agent Support Representative jobs in Virginia?

For Seasonal Agent Support Representative jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Seasonal Agent Support Representative jobs in Virginia look for?

The top searched job categories for Seasonal Agent Support Representative jobs in Virginia are:

What cities in Virginia are hiring for Seasonal Agent Support Representative jobs?

Cities in Virginia with the most Seasonal Agent Support Representative job openings:

Seasonal Agent Support Representative jobs near you

Donor Support Representative (Seasonal)

World Help

Forest, VA • On-site

$14.25 - $18.25/hr

Other

Posted 3 days ago

New

Job description

Donor Support Representative (Seasonal)

World Help is a Christian humanitarian organization serving the physical and spiritual needs of people in impoverished communities around the world. We are searching for a devout follower of Christ whose worldview correlates with the company's mission and values.

The Donor Support Representative serves as a supporting role to the Donor Support Team by updating and managing donor information in the CRM database, working through inbound and outbound donor related calls, and assisting in executing "Thank You" programs. Together, these responsibilities allow the Donor Support Representative to ensure that World Help provides excellent customer service and relevant information concerning programs, projects, and donation methods to all donors.

Primary Duties & Responsibilities:

  • Update and manage all donor information in CRM database.
  • Answer all types of inbound donor related calls through the main World Help line.
  • Provide project updates and general donor education on World Help.
  • Maintain up-to-date knowledge in World Help's ongoing marketing and acquisition campaigns.
  • Respond to all external and internal emails in a timely manner, within a 24-hour maximum time frame.
  • Make outbound calls to donors as needed.
  • Assist the team in executing "Thank You" programs.
  • Problem solve any donor issues in a timely and professional manner while communicating any escalated scenarios to the Donor Support Supervisor.
  • Any additional duties needed to drive World Help's mission, vision, and organizational values.

Your Time:

60% - Inbound & Outbound Phone Calls

  • Answer inbound donor calls and make outbound calls for various donor needs. Complete any associated tasks such as entering data into CRM, mailing updates or information to a donor, etc.

30% - Inbound & Outbound Emails

  • Respond to donor emails and chats in a timely manner and fulfill any other necessary tasks as a result of the email requests such as entering data in the database, mailing out a request, requesting an update on a sponsored child, and account management tasks.

10% - Fulfillment Tasks

  • Complete fulfillment tasks such as writing thank you notes, processing account management mailings, and any other related tasks as assigned.

Core Staff Responsibilities:

  • Represent World Help

Role Classifications:

  • Core Staff
  • Part-Time
  • Seasonal (Until Mid-January 2027)
  • In-Office Environment
  • Hourly

Structure:

  • Direct Lead: Donor Support Supervisor
  • Direct Reports: No
  • Team: Donor Support
  • Department: Marketing
  • When You Work: Normal Operating Hours

Required Skills/Education:

  • Experience in customer service.
  • Efficient use of time management.
  • Exemplary multitasking skills.
  • Clear/effective verbal and written communication skills.

Preferred Skills/Education:

  • Bachelor's Degree
  • Customer relationship management (CRM) database experience.

Miscellaneous:

  • Requires sitting for long periods of time.
  • No travel
  • Employment through mid-January 2027.
  • Must be available 20 hours per week.

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