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Scheduling Representative Jobs in Raleigh, NC (NOW HIRING)

UNC HEALTH

Scheduling/Cust Service Rep

Durham, NC · On-site

$19.12 - $27.17/hr

Schedules reflect complete and accurate clinical information. 6. Maintains current clinical knowledge and skills related to diagnostic procedures and scheduling software. 7. Serves as a departmental ...

Southern National Roofing

Sales Representative

Durham, NC · On-site

$150K - $300K/yr

Every appointment is pre-qualified and scheduled by our in-house team so you can focus on what you ... This role is ideal for high ticket sales professionals, sales representatives, account managers ...

Southern National Roofing

Sales Representative

Raleigh, NC · On-site

$150K - $300K/yr

Every appointment is pre-qualified and scheduled by our in-house team so you can focus on what you ... This role is ideal for high ticket sales professionals, sales representatives, account managers ...

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All JobsScheduling Representative JobsScheduling Representative Jobs in Raleigh, NC

Scheduling Representative information

See Raleigh, NC salary details

$10

$17

$25

How much do scheduling representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for scheduling representative in Raleigh, NC is $17.48, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $20.34 per hour, depending on experience, location, and employer.

What is a scheduling representative?

Scheduling Representatives are professionals responsible for managing and coordinating appointments, meetings, or service schedules within an organization. They typically interact with clients, customers, or patients to book, confirm, or adjust appointments based on availability and organizational guidelines. Their role often requires strong communication, organizational, and computer skills to ensure efficient operations. Scheduling Representatives may work in various industries such as healthcare, corporate offices, or service-based companies. They play a key role in optimizing workflow and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as a scheduling representative?

To thrive as a Scheduling Representative, you need strong organizational skills, attention to detail, and experience with appointment management, often supported by a high school diploma or equivalent. Familiarity with scheduling software, electronic health records (EHRs), and customer relationship management (CRM) systems is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude help you stand out in this role. These skills ensure efficient scheduling, minimize errors, and foster positive interactions with clients or patients, which are critical for operational success.

How does a scheduling representative typically collaborate with other departments to ensure smooth operations?

Scheduling Representatives work closely with various teams, such as operations, customer service, and management, to coordinate appointments, resolve scheduling conflicts, and ensure resources are allocated efficiently. They often communicate with both internal staff and clients, acting as a central point of contact to confirm details and adjust schedules as needed. Strong organizational and communication skills are essential, as Scheduling Representatives frequently need to balance multiple priorities and respond quickly to last-minute changes. This collaborative environment fosters teamwork and helps maintain seamless business operations.

What is the difference between Scheduling Representative vs Customer Service Representative?

AspectScheduling RepresentativeCustomer Service Representative
Primary RoleArrange and manage appointments, coordinate schedulesAssist customers, handle inquiries, resolve issues
Work EnvironmentOffice, call centers, healthcare facilitiesCall centers, retail, service industries
Required SkillsScheduling software, organization, communicationCommunication, problem-solving, empathy
Common CertificationsNone typically required, but administrative skills preferredCustomer service certifications optional

While both roles involve communication and customer interaction, Scheduling Representatives focus on managing appointments and coordinating schedules, often within healthcare or service industries. Customer Service Representatives handle a broader range of customer inquiries and issues. Understanding these differences helps job seekers find the right fit based on their skills and career goals.

How much do scheduling representatives make?

Scheduling representatives typically earn an average salary ranging from $30,000 to $45,000 per year, depending on experience, location, and industry. Some may also receive benefits such as health insurance and paid time off, and the role often requires strong organizational and communication skills.

What are popular job titles related to Scheduling Representative jobs in Raleigh, NC?

For Scheduling Representative jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Scheduling Representative jobs in Raleigh, NC look for?

The top searched job categories for Scheduling Representative jobs in Raleigh, NC are:

Scheduling Representative jobs near you
Infographic showing various Scheduling Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 79% Physical, 1% Hybrid, and 20% Remote job distribution, with an average salary of $36,368 per year, or $17.5 per hour.

Scheduling/Cust Service Rep

UNC HEALTH

Durham, NC • On-site

$19.12 - $27.17/hr

Full-time

This job post has expired today. Applications are no longer accepted.

UNC Health rating

7.0

Company rating: 7.0 out of 10

Based on 321 frontline employees who took The Breakroom Quiz

421st of 898 rated healthcare providers

Job description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.
Summary:
Works collaboratively to ensure accuracy and completeness of scheduled procedures.
Responsibilities:
1. Works collaboratively to ensure accuracy and completeness of scheduled procedures. Consistently obtains accurate demographic information and utilizes system prompts to secure all relevant scheduling information. Requests appropriate comparison films and prior medical records when necessary.
2. Accurately communicates procedure and prep information to patient and physician office staff.
3. Obtains accurate and valid physician orders for all procedures.
4. Consistently achieves productivity and customer satisfaction goals.
5. Distributes updated department schedules in a timely manner. Schedules reflect complete and accurate clinical information.
6. Maintains current clinical knowledge and skills related to diagnostic procedures and scheduling software.
7. Serves as a departmental receptionist and office assistant as needed.
8. Performs Registrations for patients to include contract registration for Managed Care patients and complete registration for Government Payors.
Other Information
Other information:
Education Requirements:
• High School Diploma or GED plus one year of related experience or training required.
Licensure/Certification Requirements:
• No licensure or certification required.
Professional Experience Requirements:
• Prefer experience in healthcare setting with exposure to patient registration or scheduling, or insurance authorization processes. Requires exceptional customer service and organizational skills. Medical terminology desired.
Knowledge/Skills/and Abilities Requirements:
• LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. MATHEMATICAL SKILLS Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems, collect data or information, establish facts, and draw valid conclusions. Ability to develop independent solutions.
Job Details
Legal Employer: NCHEALTH
Entity: UNC REX Healthcare
Organization Unit: UNC Homecare Admin
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $19.12 - $27.17 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: US:NC:Durham
Exempt From Overtime: Exempt: No
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

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