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Scheduling Representative Jobs in Raleigh, NC (NOW HIRING)

WakeMed

Patient Scheduling Representative

Fuquay Varina, NC · On-site

$14.50 - $18.50/hr

Overview The Patient Scheduling Representative will enjoy interacting with patients and healthcare provider offices on the phone and through messages to schedule patient appointments. The Patient ...

Roofserv

Sales Representative

Raleigh, NC

$80K - $120K/yr

Flexible schedule * Health insurance * Opportunity for advancement * Training & development Roofing Sales Representative Raleigh, NC Residential & Commercial Roofing Sales RoofServ is expanding ...

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All JobsScheduling Representative JobsScheduling Representative Jobs in Raleigh, NC

Scheduling Representative information

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How much do scheduling representative jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for scheduling representative in Raleigh, NC is $17.48, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $20.34 per hour, depending on experience, location, and employer.

How does a Scheduling Representative typically collaborate with other departments to ensure smooth operations?

Scheduling Representatives work closely with various teams, such as operations, customer service, and management, to coordinate appointments, resolve scheduling conflicts, and ensure resources are allocated efficiently. They often communicate with both internal staff and clients, acting as a central point of contact to confirm details and adjust schedules as needed. Strong organizational and communication skills are essential, as Scheduling Representatives frequently need to balance multiple priorities and respond quickly to last-minute changes. This collaborative environment fosters teamwork and helps maintain seamless business operations.

What is the difference between Scheduling Representative vs Customer Service Representative?

AspectScheduling RepresentativeCustomer Service Representative
Primary RoleArrange and manage appointments, coordinate schedulesAssist customers, handle inquiries, resolve issues
Work EnvironmentOffice, call centers, healthcare facilitiesCall centers, retail, service industries
Required SkillsScheduling software, organization, communicationCommunication, problem-solving, empathy
Common CertificationsNone typically required, but administrative skills preferredCustomer service certifications optional

While both roles involve communication and customer interaction, Scheduling Representatives focus on managing appointments and coordinating schedules, often within healthcare or service industries. Customer Service Representatives handle a broader range of customer inquiries and issues. Understanding these differences helps job seekers find the right fit based on their skills and career goals.

What are Scheduling Representatives?

Scheduling Representatives are professionals responsible for managing and coordinating appointments, meetings, or service schedules within an organization. They typically interact with clients, customers, or patients to book, confirm, or adjust appointments based on availability and organizational guidelines. Their role often requires strong communication, organizational, and computer skills to ensure efficient operations. Scheduling Representatives may work in various industries such as healthcare, corporate offices, or service-based companies. They play a key role in optimizing workflow and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as a Scheduling Representative, and why are they important?

To thrive as a Scheduling Representative, you need strong organizational skills, attention to detail, and experience with appointment management, often supported by a high school diploma or equivalent. Familiarity with scheduling software, electronic health records (EHRs), and customer relationship management (CRM) systems is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude help you stand out in this role. These skills ensure efficient scheduling, minimize errors, and foster positive interactions with clients or patients, which are critical for operational success.
What are popular job titles related to Scheduling Representative jobs in Raleigh, NC? For Scheduling Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Scheduling Representative jobs in Raleigh, NC look for? The top searched job categories for Scheduling Representative jobs in Raleigh, NC are:
Scheduling Representative jobs near you
Patient Scheduling Representative

Patient Scheduling Representative

WakeMed

Fuquay Varina, NC • On-site

$14.50 - $18.50/hr

Full-time

Posted 7 days ago

WakeMed rating

7.9

Company rating: 7.9 out of 10

Based on 132 frontline employees who took The Breakroom Quiz

104th of 877 rated healthcare providers

Job description

Overview
The Patient Scheduling Representative will enjoy interacting with patients and healthcare provider offices on the phone and through messages to schedule patient appointments. The Patient Scheduling Representative will accurately perform administrative duties required for patient appointment scheduling, including managing inbound and outbound communication, working work queues, selecting correct appointments, and entering demographic and insurance information. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Scheduling Representative provides unsurpassed service for WakeMed patients scheduling outpatient services and physician practice appointments. The Patient Scheduling Representative works in a call center handling in-bound and outbound communication, coordinating with clinical staff in the physician practices/outpatient services, and completing task-based functions. The Patient Scheduling Representative works in a high-volume, fast-paced, metrics-driven environment.
Department Description
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org .
EOE
Licensure
Not Applicable
Education
High School Diploma or Equivalent Required
Experience
1 Year Customer Service Preferred

What WakeMed employees say

Pay

Benefits

Hours and flexibility

Workplace

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About WakeMed

Sourced by ZipRecruiter

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Raleigh, NC, US

Year founded

1961

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