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SAP Global Delivery Hub – Center of Expertise North America Maintenance Optimization

The SAP Global Delivery Hub – Center of Expertise North America Maintenance Optimization (MO) team focuses on SAP’s top Max Success Plan customers, providing conceptual and architectural guidance throughout complex IT transformation initiatives.

As a Business Processes Consultant, you will work closely with SAP Product & Engineering and SAP Global Support Centers to support strategic customer initiatives. Business travel is an essential part of this role. Your responsibilities will include one or more of the following areas:

Transition Planning

• Deliver SAP S/4HANA Migration Planning and Upgrade Planning services to define a comprehensive transition strategy for SAP Cloud ERP Products
• Lead Business Downtime Minimization Strategy workshops, focusing on business continuity for both planned and unplanned events

Implementation Support

• Lead project-based engagements for Max Success Plan customers with a focus on business downtime minimization
• Deliver planning services to help customers define the optimal implementation strategy for SAP S/4HANA On-Premise, and SAP Cloud ERP Private Edition, and deployments on hyperscalers
• Lead assessment services to identify potential critical issues and optimize processes during implementation and maintenance events across various SAP products
• Lead go-live support during cutover and subsequent hypercare, ensuring a successful transition to SAP S/4HANA or other SAP product maintenance events

Summary & Role Requirements – Experiences

As a Business Processes Consultant, the following technical skills are expected:

• Minimum 5+ years of experience in the relevant fields described
• • Minimum 5+ years of experience in the relevant fields described
  • Experience interpreting SAP Readiness Check results and clearly explaining findings to customers
  • Thorough understanding of SAP S/4HANA conversion, including preparation and execution activities
  • HANA database sizing experience
  • Capacity planning and/or workload analysis expertise
  • Expertise in downtime minimization tools and technologies, including:
    • downtime-Optimized Conversion (doC) to SAP S/4HANA
    • Zero Downtime Option (ZDO) of Software Update Manager
    • Near-Zero Downtime Maintenance (nZDM) for ABAP/Java using Software Update Manager
    • System migrations and Unicode conversions using Software Provisioning Manager (SWPM) and/or Software Update Manager (SUM)
    • Near-Zero Downtime Technology (NZDT)
  • Experience with or strong knowledge of NZDT methodology is an added advantage
  • Knowledge of Software Change Management and CI/CD concepts using gCTS is a plus

Summary & Role Requirements – Candidate Profile

The ideal candidate should possess the following:

• Proficiency in meetings, workshops, and training facilitation
• Exceptional written and verbal communication skills in English
• Proven ability to manage multiple tasks or projects with changing priorities
• Ability to thrive in a fast-paced environment
• Strong ability to work cross-culturally
• Excellent collaboration and problem-resolution skills, with strong leadership, diplomacy, decision-making, and analytical capabilities
• A “roll-up-your-sleeves” mindset with the ability to quickly adapt concepts and deliverables
• Strong customer orientation, with high attention to detail and organization
• Ability to coordinate global teams and multiple organizations toward a common goal
• Strong interpersonal skills with the ability to earn trust and respect from colleagues and senior leadership
• Demonstrated initiative, leadership by example, and a track record of achieving exceptional results

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 94000 - 159900(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 438158  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid