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Sap Service Management Jobs (NOW HIRING)

KPMG

Director, SAP CRM, Utilities

Atlanta, GA · On-site

$184K - $324K/yr

KPMG is currently seeking a Director, SAP CRM, Utilities to join our Advisory Services practice. Responsibilities: * Develop and execute a comprehensive CRM strategy that aligns with the client ...

KPMG

Director, SAP CRM, Utilities

Atlanta, GA · On-site

$184K - $324K/yr

KPMG is currently seeking a Director, SAP CRM, Utilities to join our Advisory Services practice. Responsibilities: * Develop and execute a comprehensive CRM strategy that aligns with the client ...

KPMG

Director, SAP CRM, Utilities

Dallas, TX · On-site

$184K - $324K/yr

KPMG is currently seeking a Director, SAP CRM, Utilities to join our Advisory Services practice. Responsibilities: * Develop and execute a comprehensive CRM strategy that aligns with the client ...

KPMG

Director, SAP CRM, Utilities

Denver, CO · On-site

$184K - $324K/yr

KPMG is currently seeking a Director, SAP CRM, Utilities to join our Advisory Services practice. Responsibilities: * Develop and execute a comprehensive CRM strategy that aligns with the client ...

KPMG

Director, SAP CRM, Utilities

New York, NY · On-site

$184K - $324K/yr

KPMG is currently seeking a Director, SAP CRM, Utilities to join our Advisory Services practice. Responsibilities: * Develop and execute a comprehensive CRM strategy that aligns with the client ...

KPMG

Director, SAP CRM, Utilities

Boston, MA · On-site

$184K - $324K/yr

KPMG is currently seeking a Director, SAP CRM, Utilities to join our Advisory Services practice. Responsibilities: * Develop and execute a comprehensive CRM strategy that aligns with the client ...

KPMG

Director, SAP CRM, Utilities

San Francisco, CA · On-site

$184K - $324K/yr

KPMG is currently seeking a Director, SAP CRM, Utilities to join our Advisory Services practice. Responsibilities: * Develop and execute a comprehensive CRM strategy that aligns with the client ...

Revel IT

SAP Engineer | 1058160

Columbus, OH · Hybrid

$64.50 - $84/hr

... managed service providers. * Ensure SAP security roles, access models, and compliance requirements are designed, implemented, and tested in alignment with policies and per industry-standard SAP ...

CEDENT

SAP CX Consultant

$40 - $60/hr

... SAP Service Cloud version 20 leveraging knowledge of the new features and capabilities Collaborate with cross functional teams including developers' architects and project managers to deliver ...

CBTS

SAP Solution Delivery (Only W2)

Columbus, OH · Hybrid

$70 - $72/hr

... managed service providers. Ensure SAP security roles, access models, and compliance requirements are designed, implemented, and tested in alignment with policies and per industry-standard SAP ...

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Sap Service Management information

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How much do sap service management jobs pay per year?

As of Jun 6, 2026, the average yearly pay for sap service management in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What is the difference between Sap Service Management vs SAP Basis Administrator?

AspectSap Service ManagementSAP Basis Administrator
CertificationsSAP Certified Service Management ProfessionalSAP Certified Technology Associate, Basis
Work EnvironmentIT service management, customer support, service deliverySystem administration, SAP system setup, maintenance
Industry UsageIT service providers, SAP consulting firmsCorporate SAP environments, enterprise IT teams

While both roles involve SAP systems, Sap Service Management focuses on managing SAP services, customer support, and service delivery processes. In contrast, SAP Basis Administrator handles technical system administration, system setup, and maintenance. The roles often overlap in SAP environments but serve different functions within the SAP ecosystem.

What are the key skills and qualifications needed to thrive as an SAP Service Management professional, and why are they important?

To thrive as an SAP Service Management professional, you need a solid understanding of SAP modules (especially SAP SM/CS), business process knowledge, and often a relevant degree in IT or business. Familiarity with SAP Solution Manager, SAP ERP systems, and certifications such as SAP Certified Application Associate are typically required. Strong problem-solving, communication, and project management skills help professionals excel when supporting end users and managing service processes. These competencies are essential for optimizing service delivery, ensuring system reliability, and driving customer satisfaction within organizations.

What is SAP Service Management?

SAP Service Management is a module within the SAP ERP system that helps organizations manage and deliver high-quality customer service processes. It covers service order processing, complaint handling, warranties, and maintenance tasks, allowing companies to efficiently track service requests and monitor service performance. By integrating with other SAP modules like Sales and Distribution or Plant Maintenance, it provides a holistic view of customer interactions and supports better decision-making in service operations.

What are some common challenges faced by SAP Service Management professionals when integrating with other SAP modules?

SAP Service Management professionals often encounter challenges when integrating with modules like SAP SD (Sales and Distribution), MM (Materials Management), and FI (Financial Accounting). These challenges may include aligning master data, ensuring seamless process flows, and managing complex dependencies between service orders and related transactions. Clear communication with cross-functional teams and a strong understanding of both technical configurations and business processes are essential to address these issues effectively. Proper documentation and regular testing also help minimize integration errors and ensure smooth operations.
More about Sap Service Management jobs
What job categories do people searching Sap Service Management jobs look for? The top searched job categories for Sap Service Management jobs are:
Sap Service Management jobs near you
Infographic showing various Sap Service Management job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 75% Full Time, and 24% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $69,971 per year, or $33.6 per hour.

Director, SAP CRM, Utilities

KPMG

Atlanta, GA • On-site

$184K - $324K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.

KPMG is currently seeking a Director, SAP CRM, Utilities to join our Advisory Services practice.


Responsibilities:
  • Develop and execute a comprehensive CRM strategy that aligns with the client's business goals and enhances customer experience
  • Oversee the implementation, configuration, and maintenance of SAP CRM solutions, with a strong focus on SAP Service Cloud v2
  • Lead, mentor, and develop a high-performing team of SAP CRM professionals
  • Analyze current CRM processes and identify opportunities for improvement and optimization to increase efficiency and effectiveness
  • Work closely with other department heads, including IT, sales, and customer service, to ensure seamless integration and alignment of CRM strategies
  • Manage all aspects of SAP CRM projects, including budgeting, resource allocation, and timeline management; liaise with external partners and vendors to ensure the successful implementation and support of CRM systems; ensure all CRM activities adhere to industry regulations and data privacy standards
  • Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment
Qualifications:
  • Minimum eight years of recent experience in a senior leadership role within the SAP CRM space 
  • Bachelor's degree from an accredited college or university in information technology, business administration, or a related field
  • Proven experience with SAP for Utilities (IS-U) and hands-on experience with SAP Service Cloud v2 preferred; SAP certification in CRM or related modules with experience in S/4HANA required
  • Strong understanding of the utilities industry and its specific business processes; experience with Agile methodologies
  • Excellent leadership, communication, and interpersonal skills with demonstrated ability to manage large-scale projects and lead cross-functional teams
  • Experience with other SAP CX solutions, such as SAP Sales Cloud, SAP Commerce Cloud, and SAP Emarsys Customer Engagement
  • Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
KPMG LLP and its affiliates and subsidiaries (“KPMG”) complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work.

Follow this link to obtain salary ranges by city outside of CA: 
https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=M132ADV_2_26 California Salary Range: $184870 - $324185
KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. 

Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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