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Sap Help Desk Jobs (NOW HIRING)

IC-CAP LLC

Help Desk Specialist 2 102-014

Arlington, VA · On-site

Help Desk Specialist 2 provides support to end users on a variety of issues. Identifies, researches ... SAP Experience Training and Certifications : * IAT Level II Security Clearance: * Active TS/SCI and ...

IPsoft Inc.

Help Desk Administrator

New York, NY · On-site

Responsibilities include break/fix, new build outs and escalation of level 2 calls, Active Directory administration, BES administration, SAP support, VMWare support, mobile phone/tablet support ...

IPsoft Inc.

Help Desk Engineer

New York, NY · On-site

Responsibilities include break/fix, new build outs and escalation of level 2 calls, Active Directory administration, BES administration, SAP support, VMWare support, mobile phone/tablet support ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · Hybrid

$20.50 - $27.50/hr

Facilitate Service Desk incident response/resolution and service request fulfillment services by ... SAP troubleshooting experience is beneficial. * Demonstrates ability to communicate across all ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · Hybrid

$20.50 - $27.50/hr

Facilitate Service Desk incident response/resolution and service request fulfillment services by ... SAP troubleshooting experience is beneficial. * Demonstrates ability to communicate across all ...

Hirekeyz Inc

SAP Analyst FM

Washington, DC · Remote

Working knowledge of a Help Desk I/T Support System and Metrics Reporting. * Management of SAP issues/tickets within a team structure. * Ability to work collaboratively with other SAP Functional ...

AditiStaffing

SAP Analyst II

Bellevue, WA

Communicates with SAP developers, help desk support personnel to resolve system issues. Expertise in handling application related issues at the OS level in Unix (AIX, HP-UX). Expertise in SAP CRM, ...

Sapsol Technologies Inc

OR

Provide support and resolve help desk tickets. * Self-starter and hard worker. * We are looking for ... Are interested in making a career in SAP as a seasoned consultant.

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Sap Help Desk information

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How much do sap help desk jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for sap help desk in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Sap Help Desk vs SAP Support Specialist?

AspectSap Help DeskSAP Support Specialist
CredentialsBasic IT certifications, SAP user trainingSAP certifications, technical support training
Work EnvironmentHelp desk, support center, remote or on-siteTechnical support teams, client sites, remote
Employer & IndustryIT service providers, SAP users in various industriesLarge corporations, SAP consulting firms
Search & Comparison IntentUnderstanding support roles, troubleshootingTechnical expertise, SAP system support

While both roles involve supporting SAP systems, a Sap Help Desk primarily handles user inquiries and basic troubleshooting, whereas an SAP Support Specialist provides in-depth technical support and system optimization. The roles often overlap but differ in complexity and scope.

What are the key skills and qualifications needed to thrive as an SAP Help Desk professional, and why are they important?

To thrive as an SAP Help Desk professional, you need a solid understanding of SAP modules, troubleshooting techniques, and experience with IT support, often backed by a degree in information technology or a related field. Familiarity with SAP software, ticketing systems like ServiceNow, and relevant certifications such as SAP Certified Application Associate are typically required. Strong communication, patience, and problem-solving abilities help deliver effective support and foster user confidence. These skills ensure timely resolution of technical issues and promote smooth business operations using SAP systems.

What are SAP Help Desk jobs?

SAP Help Desk jobs involve providing technical support and assistance to users of SAP software within an organization. Professionals in this role troubleshoot issues, resolve user queries, and ensure the smooth operation of SAP applications. They may also assist with user account setup, system access, and basic system configurations. Strong communication skills and a good understanding of SAP modules are essential for success in this role.

What are some common challenges faced by professionals on an SAP Help Desk, and how can they effectively address them?

SAP Help Desk professionals often encounter challenges such as troubleshooting complex user issues, adapting to frequent software updates, and managing high volumes of support tickets. To address these challenges effectively, it's important to stay updated on the latest SAP modules and functionalities, develop strong problem-solving skills, and prioritize clear communication with both users and technical teams. Collaborating closely with other IT specialists and participating in ongoing training can also help in providing timely and effective support.
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What cities are hiring for Sap Help Desk jobs? Cities with the most Sap Help Desk job openings:
What states have the most Sap Help Desk jobs? States with the most job openings for Sap Help Desk jobs include:
What job categories do people searching Sap Help Desk jobs look for? The top searched job categories for Sap Help Desk jobs are:
Sap Help Desk jobs near you
Infographic showing various Sap Help Desk job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Service Desk Support Specialist Tier 2

Service Desk Support Specialist Tier 2

Cherokee Federal

Dahlgren, VA • On-site

$85K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 6 days ago

Job description


Tier 2 Service Desk Support Specialist
As required by our governmental client, this position requires being a US Citizen AND an active TS/Sensitive Compartmental Information (SCI) clearance or the ability to obtain a SAP clearance and readily accessible archival copy of the most recently completed SF86 to be considered.
As a Tier 2 Service Desk Support Specialist at Cherokee Nation Defense Solutions, you will be at the forefront of providing comprehensive technical support to our clients, ensuring the smooth operation of critical systems and infrastructure. Leveraging your extensive knowledge and experience in IT support.
Compensation & Benefits:
Estimated Starting Salary Range for Tier 2 Service Desk Support Specialist: $85,000, pay commensurate with experience.
Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.
Tier 2 Service Desk Support Specialist Responsibilities Include:
  • Interfacing with support service groups to ensure proper escalation during outages or periods of degraded system performance.
  • Providing support services for hardware and software problems, utilizing hardware and software testing tools and techniques.
  • Assisting with the installation of associated hardware and providing LAN server support.
  • Configuring, installing, and troubleshooting approved software elements and operating systems including classified systems and networks
  • Escalating hardware repair/replacement issues to contracted hardware vendors, when applicable.
  • Facilitating development and provision of as-built diagrams and documentation such as layout drawings, power drawings, engineering specifications, and floor plans
  • Ensuring compliance with Department of Defense and Command's Cyber Security policies and processes.
  • Providing desktop support and applying your experience and knowledge to contract-defined requirements.
  • Performs other job-related duties as assigned.

Tier 2 Service Desk Support Specialist Experience, Education, Skills, Abilities requested:
  • Security+ certification (or higher) for IAT II certification.
  • Compliance with DoD and Command's Cyber Security policies.
  • Obtain and remain current with technical and management certifications as per DoDM 8140.03.
  • Successful completion of privileged user account exam covering relevant material and maintain standards and requirements for administrative accounts.
  • Possess and apply comprehensive knowledge across key tasks and high-impact assignments.
  • Experience in computer set-up, configuration, and troubleshooting.
  • Training and certifications in automated help desk management systems.
  • Three to seven (3-7) years of help desk experience or in a related technical field of experience.
  • Familiarity with software associated with the Standard Desktop Configuration (e.g., MS Office, Adobe, authorized Web Browsers).
  • U.S. Citizen.
  • TS/SCI clearance and SAP eligibility.
  • Must pass pre-employment qualifications of Cherokee Federal.

Company Information:
Cherokee Nation Defense Solutions (CNDS) is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about CNDS, visit cherokee-federal.com.
#CherokeeFederal #LI-RA2
Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.
Similar searchable job titles:
  • Senior IT Support Specialist
  • Senior Help Desk Technician
  • Senior Technical Support Specialist
  • Senior Desktop Support Analyst
  • Senior IT Service Desk Analyst

Keywords:
  • IT Support
  • Help Desk
  • Technical Support
  • Desktop Support
  • Service Desk

Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request.
Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.
Please Note:This position is pending a contract award.If you are interested in a future with Cherokee Federal, APPLY TODAY!Although this is not an approved position, we are accepting applications for this future and anticipated need.
Cherokee Federal logo

About Cherokee Federal

Sourced by ZipRecruiter

Cherokee Federal - a division of Cherokee Nation Businesses - is a team of tribally owned federal contracting companies focused on building solutions, solving complex challenges, and serving the nation's mission around the globe for more than 60 federal clients. Our team of companies manages nearly 1,000 projects of all sizes across the construction, consulting, engineering and manufacturing, health, and technology portfolios. Since 2012, the Cherokee Federal team of companies has won more than $5 billion in government contracts. Our 3,000+ employees work in 26 countries, 50 states and 2 U.S. territories. Why choose Cherokee Federal? Visit our website and learn about the great reasons to join our team. cherokee-federal.com

Industry

Architectural services

Company size

1,001 - 5,000 Employees

Headquarters location

Tulsa, OK, US

Year founded

1969

Social media

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