Cambria is looking for a motivated, detail-oriented Salesforce Support Associate to join our Sales Support & Operations team. This is an entry-level role designed for someone who is passionate about ...
Cambria is looking for a motivated, detail-oriented Salesforce Support Associate to join our Sales Support & Operations team. This is an entry-level role designed for someone who is passionate about ...
Cambria is looking for a motivated, detail-oriented Salesforce Support Associate to join our Sales Support & Operations team. This is an entry-level role designed for someone who is passionate about ...
Cambria is looking for a motivated, detail-oriented Salesforce Support Associate to join our Sales Support & Operations team. This is an entry-level role designed for someone who is passionate about ...
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Salesforce Support information
See Minnesota salary details
$39.7K - $49.9K
1% of jobs
$49.9K - $60.1K
6% of jobs
$60.1K - $70.3K
11% of jobs
$74.8K is the 25th percentile. Wages below this are outliers.
$70.3K - $80.4K
16% of jobs
$80.4K - $90.6K
16% of jobs
The median wage is $91K / yr.
$90.6K - $100.8K
15% of jobs
$100.8K - $111K
11% of jobs
$111.3K is the 75th percentile. Wages above this are outliers.
$111K - $121.2K
9% of jobs
$121.2K - $131.4K
7% of jobs
$131.4K - $141.6K
5% of jobs
$141.6K - $151.8K
3% of jobs
$39.7K
$96.8K
$151.8K
How much do salesforce support jobs pay per year?
What are the key skills and qualifications needed to thrive in the Salesforce Support position, and why are they important?
To thrive as a Salesforce Support professional, you need a solid understanding of Salesforce CRM functionality, troubleshooting skills, and a bachelor's degree in information technology or a related field. Familiarity with Salesforce Service Cloud, data management tools, and certifications like Salesforce Administrator are often required. Strong communication, patience, and analytical thinking help you effectively assist users and resolve their issues. These skills are essential to ensure smooth business operations, maximize user satisfaction, and drive organizational productivity.
How hard is it to get hired by Salesforce?
What are the typical daily responsibilities of a Salesforce Support professional?
Salesforce Support professionals typically handle user inquiries, troubleshoot issues within the Salesforce platform, and provide guidance on best practices and platform usage. Their day involves resolving support tickets, collaborating with technical teams for issue escalation, conducting user training sessions, and helping to implement new Salesforce features. They may also perform routine system maintenance, monitor data quality, and generate reports as needed. This role often requires strong teamwork and collaboration with both end-users and IT or development teams to ensure the system is running smoothly and business needs are met.
What is the Salesforce support role?
Is Salesforce still in demand in 2026?
Why is Salesforce falling?
What is a Salesforce Support job?
A Salesforce Support job involves assisting users with technical issues, troubleshooting system errors, and ensuring the smooth operation of the Salesforce platform within an organization. Responsibilities often include user management, data maintenance, report generation, and providing guidance on best practices. Support professionals may also work on system configurations and collaborate with developers to resolve complex issues. Strong problem-solving skills and a deep understanding of Salesforce functionality are essential for success in this role.

Full-time
Medical, Dental, Life, Retirement, PTO
Posted 8 days ago
Job description
Cambria is looking for a motivated, detail-oriented Salesforce Support Associate to join our Sales Support & Operations team. This is an entry-level role designed for someone who is passionate about learning how to create efficiencies in our Salesforce SaaS technology systems. We are looking to train-up a new team member who will help maintain a clean, efficient, and high-performing CRM environment, also while supporting the field sales and earning mentorship from your senior Salesforce Certified Administrators. If you've had Salesforce prior experience as a user and are interested in learning more about the platform from a technical standpoint, this is the perfect job for you!
In this role, you won't just be clicking buttons; you'll be the backbone of learning Salesforce data integrity, supporting senior administrators in building solutions that empower our sales and marketing teams on the platform. This is an entry level role that includes repetitive tasks under the supervision of senior admins, which will provide the foundational learnings to become a Salesforce Certified Administrator.
Essential Duties & Responsibilities:
- User Support: Act as the first point of support contact for basic user inquiries, password resets, and navigation assistance.
- Data Stewardship:Perform regular data audits, de-duplication tasks, and mass uploads using Data Loader or similar tools.
- System Maintenance:Assist in creating basic requirements in Jira and creating user stories for SF Administrators to update basic fields, page layouts, and picklists based on evolving business needs.
- Custom Reporting Requests:Build and maintain basic and custom reports and dashboards to help stakeholders visualize key performance indicators (KPIs). Learn and master how to create summary formulas.
- Standard Operations Process (SOP) Documentation: Maintain up-to-date documentation on internal processes, training materials, and system changes.
- Salesforce Data Library/Data Dictionary Maintenance:
- Audit Descriptions: Ensuring every custom field in Salesforce has a filled-out "Description" and "Help Text."
- Update Mapping: When a manager asks to change a picklist value (e.g., changing "In Progress" to "Under Review"), you update the dictionary to reflect the change.
- Standardization: Making sure "Phone Number" is labeled the same way across different objects (Leads, Accounts, Contacts).
- Documentation Clean-up:Archiving old process maps or "How-To" guides that are no longer relevant after a system update.
- Version Control:Ensuring the team is looking at the most recent version of a data upload template.
- Gap Identification:Noticing if a new feature was launched but no one wrote down what the new fields do.
- Agentforce Maintenance:
- Knowledge Article Tagging: You will ensure that support articles (the "Data Library") are properly tagged and updated so the AI doesn't give customers outdated instructions.
- Prompt Template Auditing: You'll use the Prompt Builder to check if the data being pulled into an AI email or summary is coming from the correct fields (defined in your Data Dictionary).
- Field Mapping for AI: If any new AI agent needs to know a customer's "Preferred Contact Time," you ensure that field exists and is populated so the agent can use it.
- UAT Testing: Assist in User Acceptance Testing (UAT) for new features or integrations before they go live.
- Ongoing Sales Training & Enablement:
- Salesforce Enablement (formerly myTrailhead): This role will be tasked with creating or updating internal Cambria "trails." For example, if Cambria launches a new product, you'll build a small quiz or a learning module inside Salesforce or Slack to certify that the sales team understands the new pricing.
Qualifications & Skills:
- Strong organizational skills, attention to detail and the ability to multitask at a high level
- Strong sense of urgency
- Must be reliable with a positive attitude, a strong work ethic, and good listening skills
- Ability to work in an environment with high expectations and accountability
- Excellent interpersonal, verbal and written communication skills and a collaborative team player
- Demonstrated commitment going above and beyond to help customers, system users, or patrons in solving problems or locating information
- A solid understanding of the Salesforce data model (Objects, Relationships, and Fields).
- Ability to problem solve with a "detective" mindset-you enjoy figuring out why a report isn't pulling the right data or why a flow didn't trigger.
- Ability to explain technical concepts to non-technical users with patience and clarity.
- Must be on track to pass your Salesforce Certified Associate Certificate within 3-5 months
- Must pass within 6-9 months your Salesforce Certified Administrator (preferred you pass or a defined, clear path toward completion).
Minimum Requirements:
Education: Bachelor's degree preferred in business or related field
Experience: 0-1 years of experience. We value hands-on project work, Trailhead badges, or internships.
Systems: Google Suite, Microsoft Office Suite, experience working with Salesforce or a similar CRM is preferred
Additional Requirements:
Managerial Requirements: N/A
Physical Requirements: Able to lift up to 20 pounds occasionally / sparingly (office supplies, packages, samples). May need to bend, reach, walk, or stoop occasionally. Prolonged periods sitting at a desk and working on a computer.
Travel Requirements: May be required to travel between local Cambria locations
Cambria's starting hourly range for this position is $28.00 - $35.00. Hourly ranges are determined by role, level, and location. The range displayed on each job posting reflects the target for new hires for the position. Individual pay is determined by several factors, including work location, job-related experience, and relevant education and/or training.
Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays , 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account; Life, Supplemental Life, and Disability Insurance; Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development Assistance.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
At Cambria, dedication to philanthropy and our people is at the heart of who we are. We strive to make a meaningful difference in the world every day by prioritizing employee well-being and fostering inclusivity and empowerment. Under the banner of CambriaCares, our philanthropic endeavors show our commitment to our people and our community to uplift kids, support education, and contribute to a sustainable future.
For additional company information, please visit www.CambriaUSA.com
An offer of employment is contingent upon the successful completion of a background verification check, subject to applicable laws and regulations. The results will be reviewed based on the individual's record, and the specific duties and requirements of the job.