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Remote Salesforce Support Jobs in Minnesota (NOW HIRING)

Simarn Solutions

AI/ML Engineer

Minneapolis, MN · On-site +1

$65/hr

Remote Pay Rate: $65/hr Industry: Information Technology / AI & CRM Integration End Date: 01-Dec ... Salesforce functionality using Apex, LWC, and related tools to support advanced AI-driven ...

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All JobsRemote Salesforce Support JobsRemote Salesforce Support Jobs in Minnesota

Remote Salesforce Support information

What is Remote Salesforce Support?

Remote Salesforce Support refers to professional assistance provided by experts to help organizations manage, troubleshoot, and optimize their Salesforce platform from a remote location. These support specialists resolve technical issues, customize Salesforce features, and provide guidance on best practices without needing to be physically present at the client's office. This service can include user training, integration help, system updates, and ongoing maintenance to ensure Salesforce runs smoothly and efficiently for the business.

What are some common challenges faced by professionals in a Remote Salesforce Support role, and how can they be addressed?

Remote Salesforce Support professionals often encounter challenges such as troubleshooting complex user issues without direct physical access to users’ devices, managing multiple support requests simultaneously, and staying updated on frequent Salesforce updates and features. To address these challenges, it’s helpful to maintain strong communication with users through clear documentation and regular check-ins, leverage screen sharing and remote access tools for efficient problem-solving, and participate in ongoing Salesforce training or certification programs. Collaboration with other IT and Salesforce teams is also crucial for resolving escalated issues and sharing best practices.

What is the difference between Remote Salesforce Support vs Remote Salesforce Administrator?

AspectRemote Salesforce SupportRemote Salesforce Administrator
CertificationsSalesforce Support certifications, basic admin skillsSalesforce Admin Certification, advanced admin skills
Work EnvironmentCustomer support, troubleshooting, issue resolutionSystem configuration, user management, process automation
Employer & Industry UsageCustomer service teams, CRM support providersInternal companies, CRM management teams
Common Search/ComparisonYesYes

Remote Salesforce Support primarily focuses on assisting users with issues and troubleshooting within Salesforce, requiring support certifications and customer service skills. In contrast, Remote Salesforce Administrators handle system configuration, user management, and automation tasks, often holding Salesforce Admin certifications. While both roles work remotely and within the Salesforce ecosystem, Support roles emphasize problem-solving and user assistance, whereas Administrator roles involve system setup and maintenance.

What are the key skills and qualifications needed to thrive as a Remote Salesforce Support professional, and why are they important?

To thrive as a Remote Salesforce Support professional, you need a strong understanding of Salesforce CRM platforms, troubleshooting skills, and familiarity with business processes, often backed by Salesforce certifications such as Salesforce Administrator (ADM 201). Expertise in Salesforce Service Cloud, Lightning Experience, case management tools, and remote support software is typically required. Excellent communication, problem-solving abilities, and customer service orientation are critical soft skills for success in this role. These competencies ensure timely resolution of client issues, high user satisfaction, and effective remote collaboration.
What are the most commonly searched types of Salesforce Support jobs in Minnesota? The most popular types of Salesforce Support jobs in Minnesota are:
What are popular job titles related to Remote Salesforce Support jobs in Minnesota? For Remote Salesforce Support jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Remote Salesforce Support jobs in Minnesota look for? The top searched job categories for Remote Salesforce Support jobs in Minnesota are:
What cities in Minnesota are hiring for Remote Salesforce Support jobs? Cities in Minnesota with the most Remote Salesforce Support job openings:
Remote Salesforce Support jobs near you

Salesforce Consultant - Grants Management (Public Sector)

HighCloud Solutions

Saint Paul, MN • Remote

Contractor

Posted 15 days ago

Job description

Title Salesforce Consultant – Grants Management (Public Sector)Location Saint Paul, MN (Remote) Duration Long TermJob Type C2C,W2  Job Description 

Project Description

  • Client is implementing a comprehensive customer management and grants tool to enhance collaboration with grantees and external partners
  • This initiative aims to replace fragmented, manual processes with a unified Salesforce-based system that supports grant lifecycle management, real-time partner collaboration, and enhanced communication tracking.
  • The successful candidate will play a critical role in delivering a scalable, compliant platform that enables Client to efficiently track grants and communications post-award while providing robust capabilities for document management, milestone tracking, and stakeholder collaboration.

Technical Expertise

  • 5+ years of hands-on Salesforce implementation experience, with preference for public sector, nonprofit, or grants management environments
  • Expert-level proficiency in Salesforce Public Sector Foundation architecture, data models, and government-specific capabilities
  • Advanced experience with OmniStudio suite including OmniScript, OmniForms, FlexCards, DataRaptor, and Integration Procedures
  • Strong expertise in Experience Cloud portal development, including partner collaboration workspaces and self-service functionality
  • Advanced experience with Service Cloud configuration, case management, and workflow automation
  • Proficient in Salesforce Flow, Process Builder, and declarative automation tools
  • Experience with Marketing Cloud integration for automated communication workflows
  • Knowledge of Public Sector Foundation's pre-built templates for grant management, program administration, and compliance tracking

Industry Knowledge

  • Demonstrated experience working in compliance-driven environments (state/federal government preferred)
  • Understanding of grant management processes, including application review, award administration, and compliance monitoring
  • Familiarity with government data governance policies and security requirements
  • Knowledge of public sector procurement processes and vendor management
  • Experience with government-specific reporting requirements and audit processes

Certifications (Preferred)

  • Salesforce Certified Administrator
  • Salesforce Certified Platform App Builder
  • Salesforce Certified Public Sector Solutions Consultant (highly preferred)
  • OmniStudio Developer Certification (preferred)
  • Salesforce Certified Experience Cloud Consultant
  • Salesforce Certified System Architect (highly preferred)
  • Public Sector Foundation Specialist credentials