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Text Customer Service Jobs in Minnesota (NOW HIRING)

West Shore

Customer Service Specialist

Minneapolis, MN · On-site

$25 - $27/hr

Responds to customer requests (that arrive via phone, email, text, website, or through other Company employees) for support due to issues relating to post-installation services. * Reaches out to ...

Pizza Hut

Pizza Hut Customer Service

Princeton, MN · On-site

$15.25 - $20.75/hr

Customer Service Representative: We have the prefect job for you! Working at Pizza Hut is about ... Communication skills are key - you're not going to be able to text message customers back and forth.

Pizza Hut

Pizza Hut Customer Service

Mora, MN · On-site

$16 - $21.75/hr

Customer Service Representative: We have the prefect job for you! Working at Pizza Hut is about ... Communication skills are key - you're not going to be able to text message customers back and forth.

Pizza Hut

Pizza Hut Customer Service

Cambridge, MN · On-site

$16 - $21.75/hr

Customer Service Representative: We have the prefect job for you! Working at Pizza Hut is about ... Communication skills are key - you're not going to be able to text message customers back and forth.

Pizza Hut

Pizza Hut Customer Service

Pine City, MN · On-site

$16 - $21.50/hr

Customer Service Representative: We have the prefect job for you! Working at Pizza Hut is about ... Communication skills are key - you're not going to be able to text message customers back and forth.

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All JobsText Customer Service JobsText Customer Service Jobs in Minnesota

Text Customer Service information

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

How do you become a text customer service agent?

To become a text customer service agent, candidates typically need a high school diploma or equivalent, strong written communication skills, and familiarity with chat or messaging platforms. Some employers may require prior customer service experience or training in specific tools like live chat software, and the role often involves working flexible hours or shifts.

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Minnesota?

For Text Customer Service jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Text Customer Service jobs in Minnesota look for?

The top searched job categories for Text Customer Service jobs in Minnesota are:

What cities in Minnesota are hiring for Text Customer Service jobs?

Cities in Minnesota with the most Text Customer Service job openings:

Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Minnesota as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Relations Associate

The Optical Foundry

Minneapolis, MN • On-site

$19/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Job Duties

Answer high volume of incoming calls within established goals with a positive and confident voice and tone

Support company outreach initiatives (Outbound)

Answer questions about the product details, the company, and issues with account for the customers

Input orders and complete other data entry with accuracy within presented timeframe

Prompt acknowledgement of orders received through email or fax from outside sales reps or retailers within 24 hours of receipt

Understand product lines and be able to answer questions with ease

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

Research business partner's order history to answer inquiries

Provide exceptional service and satisfy needs of all OGI and Scojo Outside Sales Reps

Follow up with customer calls where necessary

Participate in trainings and actively maintain and develop product and systems knowledge on an ongoing basis

Assist customers with any technical issues experienced with the Company website and escalate any issues to management appropriately

Support other functions of the business as needed

Ability to quickly assimilate new technical and software skills

Ability to juggle multiple tasks under pressure and prioritize work to meet deadlines

Add, subtract, multiply and divide in all units of measurement, using whole numbers, common fractions and decimals

Use common sense understanding to carry out instructions furnished in written, verbal, or diagram form

Strong interpersonal skills for working in a fast paced, team environment

Meet expected service requirements of any key accounts handled

Adherence to our company's customer service standards, policies and procedures as outlined in the Employee Handbook

Minimum Education Required

High School/GED

Associate degree Preferred

Minimum Experience Required

Minimum of two years multichannel inbound/outbound (phone, email, fax, text) customer service experience

Minimum of two-year experience with computers in an office environment

Manual dexterity, precision skills and good eye-hand coordination to use small hand tools and computer data entry

Excellent fine motor skills and communication skills to interact effectively with OGI team and Outside Sales Representatives

Great organization skills: Capable of handling multiple tasks. Ability to prioritize

Ability to quickly assimilate new technical and software skills

Ability to juggle multiple tasks under pressure

Excellent communication skills, verbal and written

Ability to add, subtract, multiply and divide in all units of measurement, using whole numbers, common fractions and decimals

Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form

Ability to deal with problems involving several concrete variables in standardized situation

Ability to prioritize work and meet deadlines

Proven communication skills to create, maintain and enhance Outside Sales Representative relationships

Strong interpersonal skills for working in a fast paced, team environment

May require overtime to meet OGI needs

Attention to detail with emphasis on accuracy and quality

Positive approach with the warehouse, office staff and Outside Sales Rep

Working conditions: Office and warehouse environment, standing, sitting at a desk for long periods of time, occasionally bending and reaching for product. Must be able to lift up to 20 lbs.

Physical/sensory requirements & environmental settings: Combination of sitting/standing, walking, bending twisting, typing, able to lift 5 to 25 lbs.

Other physical: Ability to differentiate colors and product markings.

Shift

First (Day)

Number of Openings

2

Public Transportation Accessible

Yes

Physical Required

No

Drug Test Required

Yes

Compensation

$19.00 - $19.00 / Hourly

Postal Code

55427

Job Type

Full Time

Place of Work

On-site

Requisition ID

27184

Job Benefits

Medical, Dental, Vision, Short Term Disability, Long Term Disability, Life Insurance, PTO, 401K w/ match, Lunch Program, Eyewear Benefits, Paid Holidays, HSA, Employee Assistance Program, Employee Discounts

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