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Text Customer Service Jobs in Minnesota (NOW HIRING)

Pizza Hut

Pizza Hut Customer Service - Ages 15 & up

Mora, MN · On-site

$16 - $21.75/hr

Customer Service Representative: Hiring starting at 15 years old We have the prefect job for you ... Communication skills are key - you're not going to be able to text message customers back and forth.

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All JobsText Customer Service JobsText Customer Service Jobs in Minnesota

Text Customer Service information

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

How do you become a text customer service agent?

To become a text customer service agent, candidates typically need a high school diploma or equivalent, strong written communication skills, and familiarity with chat or messaging platforms. Some employers may require prior customer service experience or training in specific tools like live chat software, and the role often involves working flexible hours or shifts.

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Minnesota?

For Text Customer Service jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Text Customer Service jobs in Minnesota look for?

The top searched job categories for Text Customer Service jobs in Minnesota are:

What cities in Minnesota are hiring for Text Customer Service jobs?

Cities in Minnesota with the most Text Customer Service job openings:

Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Minnesota as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Service & Sales Appointment Coordinator

Tom Kadlec Kia

Rochester, MN • On-site

$50K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Customer Service & Sales Appointment Coordinator

Tom Kadlec Kia — Rochester, MN

$18–$20/hour based on experience, plus monthly performance bonuses
Full Benefits | Paid Training | Closed Sundays

Immediate Opening

Tom Kadlec Kia is looking for a friendly, motivated communicator to join our sales support team.

In this role, you will work with customers who have contacted us about purchasing a vehicle. You will answer questions, continue the conversation by phone, text, and email, and help schedule appointments with our sales team.

This is not a vehicle-sales position, and automotive experience is not required. We provide training, technology, scripts, and ongoing coaching to help you succeed.

What You’ll Do
  • Respond to customers who inquire about vehicles online or by phone
  • Build rapport and learn what each customer is looking for
  • Answer basic questions and schedule dealership appointments
  • Follow up with customers by phone, text, and email
  • Confirm upcoming appointments
  • Maintain accurate information in our customer-management system
  • Work closely with the sales team to provide a smooth customer experience

This is a fast-paced position where you will stay engaged, speak with many different people, and play an important role in helping customers find their next vehicle.

Pay and Earning Opportunity
  • $18–$20 per hour based on experience
  • Monthly performance bonuses
  • Full-time, consistent schedule
  • Closed Sundays
  • Rotating Saturdays

Bonuses are earned by helping schedule appointments, bringing customers into the dealership, and contributing to completed vehicle sales.

As team members become proficient, the performance bonuses can significantly increase their total income. Established top performers have earned $50,000–$70,000 annually.

What We’re Looking For
  • Friendly and professional communication skills
  • Comfortable speaking with customers on the phone
  • Reliable, organized, and detail-oriented
  • Positive and coachable
  • Able to communicate through phone, text, and email
  • Comfortable working toward clear goals
  • Motivated by the opportunity to increase earnings through performance

Experience in hospitality, retail, customer service, reception, inside sales, or call-center work is helpful but not required.

Why Join Tom Kadlec Kia?
  • Paid training and ongoing coaching
  • Brand-new, clean facility
  • Supportive team environment
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off
  • Employer-paid life insurance
  • Short- and long-term disability coverage
  • Employee discounts
  • Opportunities to advance into sales, finance, management, or other dealership roles
  • Closed Sundays
Apply Today

We are actively scheduling interviews.

This is a great opportunity for someone who enjoys helping people, wants steady hourly pay, and is excited by the ability to earn more as their skills and performance grow.