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Text Customer Service Jobs in Minnesota (NOW HIRING)

Tri-State Bobcat

Service Writer

Little Canada, MN · On-site

$25 - $30/hr

Notify customers when repairs are complete and coordinate pickup or delivery * Follow up with customers by text after service to check on completed work * Contact past customers who are due for ...

Tri-State Bobcat

Service Writer

Little Canada, MN · On-site

$25 - $30/hr

Notify customers when repairs are complete and coordinate pickup or delivery * Follow up with customers by text after service to check on completed work * Contact past customers who are due for ...

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All JobsText Customer Service JobsText Customer Service Jobs in Minnesota

Text Customer Service information

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Minnesota?

For Text Customer Service jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Text Customer Service jobs in Minnesota look for?

The top searched job categories for Text Customer Service jobs in Minnesota are:

What cities in Minnesota are hiring for Text Customer Service jobs?

Cities in Minnesota with the most Text Customer Service job openings:

Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service Representative - State Farm Agent Team Member

TJ Larson - State Farm Agent

Lakeville, MN • On-site

$45K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 4 days ago

Key responsibilities

  • Service existing customers by phone, text, email, and in person to answer questions, process policy changes, and assist with billing and claims.

  • Follow up and resolve outstanding customer needs while maintaining accurate customer records.

  • Learn to conduct customer insurance reviews, identify coverage gaps, and educate customers about additional insurance options.

Job description

TJ Larson - State Farm Agent  is looking for a dependable, detail-oriented professional to join our team as a full-time Customer Service Representative.
This is first and foremost a customer service position. You'll work with our existing customers to answer questions, make policy changes, help with billing and claims questions, and make sure they receive the level of service they expect from our agency.
As you learn the insurance business and grow in the role, you'll also have opportunities to conduct customer insurance reviews, identify gaps in coverage, and recommend additional products that may better protect our customers.
This is not a prospecting or cold-calling position. Sales opportunities come primarily from conversations with customers we already serve.
If you're someone who enjoys helping people, solving problems, staying organized, and taking ownership of your work, we'd like to meet you.
Compensation
  • Starting base salary: $45,000+, with higher starting compensation available based on experience and qualifications
  • Additional commission opportunities for identifying and helping meet the insurance needs of our existing customers
  • Typical additional commission opportunity of approximately $3,000–$8,000 per year
  • Additional bonus and incentive opportunities, which can include trips
Benefits & Perks
  • Health insurance
  • SIMPLE IRA with 3% employer match
  • 13 paid holidays, including your birthday off
  • Paid time off and sick leave
  • Monday–Friday schedule — no weekends or late nights
  • Property & Casualty and Life & Health insurance licensing paid for upfront by the agency
  • Team-sponsored events, happy hours and other activities
  • Opportunities for increased responsibility, leadership and management as you grow
  • Long-term opportunity to pursue becoming a State Farm Agent for those interested in agency ownership
What You'll Do
Primary responsibilities

  •  Service existing customers by phone, text, email and in person 
  •  Answer policy, coverage, billing and eligibility questions 
  •  Process policy changes, transfers and other requests 
  •  Assist with claim-related questions 
  •  Follow up and resolve outstanding customer needs 
  •  Maintain accurate customer records 
As you grow in the role

  •  Learn to conduct customer insurance reviews 
  •  Identify coverage gaps and educate customers about options 
  •  Recognize additional insurance needs through everyday customer conversations
What We're Looking For
You don't need to know everything about insurance on day one. We're looking for someone with the right attitude, communication skills and work ethic who is willing to learn.
Our ideal candidate is:
  • Genuinely committed to providing excellent customer service
  • Dependable and accountable — someone who follows through
  • Organized and attentive to details
  • Comfortable managing multiple customer needs and priorities throughout the day
  • A strong communicator who enjoys talking with people
  • Able to explain information clearly and make complicated topics easier to understand
  • Comfortable identifying additional customer needs and making recommendations when appropriate
  • Takes ownership of problems and follows through until they are resolved
  • Positive and team-oriented
  • Interested in learning, improving and taking on additional responsibility over time
Previous insurance or customer service experience is helpful, but not required.
You must be able to obtain a Minnesota Property & Casualty Insurance License and Life & Health Insurance License. The agency pays licensing costs upfront.

About Our Team
We're a small team where every person matters. We work hard, help each other and take pride in taking great care of our customers. We have high expectations, but we also believe work should be enjoyable.
Before becoming a State Farm Agent, TJ started his own State Farm career as an Agent Team Member. We believe in developing our people and creating opportunities for those who want to take on more responsibility over time.