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Text Customer Service Jobs in Minnesota (NOW HIRING)

Tri-State Bobcat

Service Writer

Little Canada, MN · On-site

$25 - $30/hr

... customers by text after service to check on completed workContact past customers who are due for service and promote service specialsAssist with warranty work orders, documentation, and ...

Midas

Automotive Service Adviser

Coon Rapids, MN · On-site

$50K - $80K/yr

Deliver exceptional customer service while listening and consulting customers * Following up with ... Valid driver's license Call or text Steve 612.369.7626 Compensation: $50,000.00 - $80,000.00 per ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · Remote

... a virtual service model. Through consistent engagement and operational support, the role ... Build and maintain strong customer relationships through phone, email, text, and virtual engagement

CosmoProf

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · Remote

... a virtual service model. Through consistent engagement and operational support, the role ... Build and maintain strong customer relationships through phone, email, text, and virtual engagement

Sally Beauty

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · Remote

... a virtual service model. Through consistent engagement and operational support, the role ... Build and maintain strong customer relationships through phone, email, text, and virtual engagement

CosmoProf

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · On-site

... a virtual service model. Through consistent engagement and operational support, the role ... Build and maintain strong customer relationships through phone, email, text, and virtual engagement

Pizza Hut

Job Details

Princeton, MN

$15.25 - $20.75/hr

Customer Service Representative: Hiring starting at 15 years old We have the prefect job for you ... text message customers back and forth. In other words, you should be comfortable talking to ...

Pizza Hut

Job Details

Pine City, MN · On-site

$16 - $21.50/hr

Customer Service Representative: We have the prefect job for you. Working at Pizza Hut is about ... text message customers back and forth. In other words, you should be comfortable talking to ...

Pizza Hut

Job Details

Cambridge, MN

$16 - $21.75/hr

Customer Service Representative: We have the prefect job for you. Working at Pizza Hut is about ... text message customers back and forth. In other words, you should be comfortable talking to ...

Pizza Hut

Job Details

Pine City, MN · On-site

$16 - $21.50/hr

Customer Service Representative: Hiring starting at 15 years old We have the prefect job for you ... text message customers back and forth. In other words, you should be comfortable talking to ...

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All JobsText Customer Service JobsText Customer Service Jobs in Minnesota

Text Customer Service information

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Minnesota?

For Text Customer Service jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Text Customer Service jobs in Minnesota look for?

The top searched job categories for Text Customer Service jobs in Minnesota are:

What cities in Minnesota are hiring for Text Customer Service jobs?

Cities in Minnesota with the most Text Customer Service job openings:

Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Support Specialist

Great Day Improvements: A Family of Brands

Minneapolis, MN • On-site

$19 - $21/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 12 days ago

Great Day Improvements rating

5.4

Company rating: 5.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

48th of 55 rated home improvement suppliers and fitters

Job description

Overview
Champion Window - Customer Support Specialist (on-site position)
As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service.
NOT a reomote position - on-site position.
Pay range: $19.00 to $21.00 per hour
Responsibilities
• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email
• Make outbound calls to customers to provide updates on installation and service status
• Schedule warranty appointments for the Service Department
• Enter and maintain all customer records and job-related information into CRM Database
• Provide work orders to Service Measure Tech daily
• Audit orders for accuracy after confirmation is uploaded
• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting
• Provide support for PSG/CSC for assigned division(s)
• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution
• Process electronic credit card and check payments
• Assist with receiving product(s) in CRM Database and/or F&O
• Support division(s) in Accounts Receivable collections and management
• Other duties as assigned
Qualifications
• High school diploma or GED equivalent
• 5 year's customer support experience preferred
• Experience in the home improvement industry a plus
• Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others
• Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful
• Excellent work ethic, solid attendance record and attention to detail
• Excellent written and oral communication skills including phone skills
Champion Window is an Equal Employment Opportunity Employer
If you need assistance with completing the online application due to a disability, please contact Champion Window.
Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.
#INDC
Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.

What Great Day Improvements employees say

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