Salesforce Ben Jobs (NOW HIRING)

Position Highlights

In-office position in Des Moines, IA

Open to both entry-level and experienced candidates

Full-time salaried role

Competitive benefits and compensation based on experience

Growing Salesforce environment with ~230 users

Working Arrangement

This role will work 100% onsite at our Des Moines, IA headquarters.

Purpose

The Salesforce Administrator supports EFCO's Salesforce platform by providing day-to-day administration, user support, system maintenance, configuration, and data management while contributing to ongoing system improvements.

Why this role may be a great fit:

• Open to both entry-level and experienced candidates
• Competitive compensation and benefits commensurate with experience
• Opportunity to develop a career within the Salesforce ecosystem
• Hands-on experience supporting business processes and users across the organization
• Ideal for individuals who enjoy technology, problem-solving, and customer service
• Ongoing opportunities to learn, contribute, and grow professionally

Don't meet every qualification listed? We still encourage you to apply! At EFCO, we're looking for individuals with strong potential, a customer-focused mindset, and a willingness to learn and grow within the Salesforce ecosystem.

Key Responsibilities

User Support, Training, and Adoption (30%)

• Serve as the primary point of contact for Salesforce users by responding to support requests, troubleshooting issues, and providing timely resolutions.
• Develop and deliver role-based training, documentation, and best practices to increase user confidence and adoption.
• Partner with business teams to understand needs, translate requirements into solutions, and promote consistent and effective use of the platform.

Data Management and Reporting (20%)

• Ensure accurate, complete, and reliable data through imports, updates, deduplication, validation rules, and ongoing monitoring.
• Support data migrations, integrations, and synchronization with external systems.
• Design, build, and maintain reports and dashboards that deliver actionable insights to stakeholders and support operational and strategic decision-making.

Salesforce Configuration, Maintenance, and Enhancements (20%)

• Configure and maintain Salesforce objects, fields, page layouts, record types, flows, validations, permission sets, and automation to support changing business requirements.
• Plan, test, document, and deploy system enhancements while following established change management and release processes.
• Proactively identify opportunities to simplify workflows, reduce manual effort, and improve system usability.

System Integrity, Security, and Performance (10%)

• Maintain the stability, security, and integrity of the Salesforce environment through regular system audits, permission and access reviews, data quality checks, and platform health monitoring.
• Enforce data governance, security policies, and compliance standards to protect sensitive business and customer information.
• Coordinate with internal IT and external vendors as needed to support integrations and resolve system issues.

Continuous Learning and Salesforce Release Management (10%)

• Actively stay current with Salesforce’s three annual releases and ongoing platform updates as a core, daily responsibility.
• Review release notes, evaluate new and enhanced features, and assess their relevance to EFCO’s business processes.
• Leverage Salesforce Trailhead, Salesforce Ben, user groups, webinars, and other official and community resources to continuously expand platform knowledge.
• Recommend, test, and implement applicable new features to ensure EFCO maximizes value from the evolving Salesforce ecosystem.

Documentation, Process Improvement, and Collaboration (10%)

• Create and maintain clear system documentation, business process flows, and configuration standards to support knowledge sharing and continuity.
• Collaborate closely with cross-functional teams, Salesforce leadership, and external partners on enhancements, special initiatives, and long-term CRM strategy.
• Support special projects and additional duties as assigned to meet organizational priorities.

Qualifications

• Work Eligibility: Candidates must be legally authorized to work in the United States without sponsorship now or in the future.
  
• Education: Bachelor’s degree in Computer Science, Information Systems, or a related field preferred; or equivalent relevant experience.
  
• Experience:
• Salesforce, CRM, business systems, customer support, data analysis, or related experience preferred.
• Recent graduates and early-career professionals with strong technical aptitude and a willingness to learn are encouraged to apply.
• Experience supporting end users and delivering excellent customer service is highly valued.
  
• Certifications:
• Salesforce Administrator certification required at hire or must be obtained within 6 months of employment.
• Additional Salesforce certifications a plus.
  
• Skills:
• Strong problem-solving and analytical abilities.
• Excellent communication and interpersonal skills.
• Ability to learn new technologies and business processes quickly.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and work effectively both independently and as part of a team.
• Experience creating reports and analyzing data is a plus.
• Ability to fluently speak English; ability to speak Spanish is a plus.

What You'll Gain

• Hands-on experience administering and expanding a Salesforce environment that supports key business functions.
• Opportunities to work directly with business leaders across the organization.
• Professional development resources, including Salesforce training and certification opportunities.
• Exposure to CRM strategy, business process improvement, reporting, automation, and system administration.
• A collaborative team environment focused on learning, growth, and continuous improvement.

Core Competencies

• Technical Skills: Effectively applies Salesforce tools, features, and best practices.
  
• Planning and Organization: Manages work proactively and aligns efforts with business priorities.
  
• Communication: Communicates clearly and professionally with technical and non-technical audiences.
  
• Responsibility: Takes ownership of outcomes and follows through on commitments.
  
• Analysis: Evaluates complex requirements to deliver practical, scalable solutions.