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Sales Support Associate

Location: Ontario, CA
Schedule: Full-Time | Monday–Friday | 8:00 AM–5:00 PM
Pay: $25.00 per hour
Employment Type: Temp-to-Hire
Benefits: Excellent benefits available upon transition to direct hire

About the Opportunity

We are seeking a professional, organized, and customer-focused Sales Support Associate to join our team in the Ontario area. This is an excellent temp-to-hire opportunity with strong potential for long-term career growth for an individual who enjoys working in a fast-paced environment and providing outstanding support to sales teams, representatives, distributors, and customers.

The Sales Support Associate will be responsible for managing the day-to-day sales support activities within an assigned territory while working closely with Sales Management, Rep Groups, Dealers, Engineering, Marketing, and customers. The ideal candidate is detail-oriented, highly organized, an excellent communicator, and comfortable managing multiple priorities.

Key Responsibilities

Sales & Customer Support

• Manage all sales support activities for an assigned territory, including representatives, distributors, and customers.
• Respond professionally and promptly to incoming phone calls, emails, website inquiries, and customer requests.
• Forward qualified leads to the appropriate sales representatives and regional managers.
• Prepare and provide written quotations to representatives, distributors, and customers.
• Provide exceptional customer service and maintain positive relationships with internal and external customers.

Order Processing & Administration

• Retrieve, review, and process sales orders for the assigned territory.
• Enter and process both standard and custom orders while ensuring accuracy and completeness.
• Review orders for pricing, product specifications, and other requirements.
• Follow up on outstanding questions, pricing issues, and order-related matters.
• Retrieve orders from customer portals and ensure timely maintenance and acknowledgment.
• Maintain accurate and organized order records and documentation.
• Review and approve freight invoices within the assigned territory, excluding trade shows and orders submitted by the Marketing Department.
• Manage Cash-in-Advance customer setup, proforma invoicing, payment follow-up, log maintenance, and order processing.
• Update customer portals and send completed invoices by email or mail as required.

Returns, Claims & Customer Issues

• Research and process Return Material Authorizations (RMAs) and customer return requests.
• Research and process freight claims.
• Investigate and respond to quality and warranty-related concerns.
• Work with the appropriate internal departments to ensure customer issues are resolved efficiently and professionally.

Custom Products & Cross-Department Support

• Assist representatives, distributors, and customers with the design, development, and pricing of custom products.
• Collaborate closely with Management and the Engineering Department on the development and costing of custom products.
• Work with Marketing and Engineering to coordinate drawing requests for quoted and/or ordered custom items.
• Provide Engineering with all required documentation for stock-code creation, drawings, and CDS forms needed to process standard and custom orders.

Systems & Special Projects

• Maintain accurate and up-to-date information in ACT and QuoteWerks for all quotes and leads.
• Maintain organized and accurate customer and sales documentation.
• Participate in special projects and other duties as assigned by Management.

Qualifications & Requirements

• Ability to work 40+ hours per week as needed.
• Previous sales support, customer service, order entry, administrative, or related experience preferred.
• Knowledge of the Forbes product line is a plus.
• Strong verbal and written communication skills.
• Professional and customer-service-oriented demeanor.
• Ability to work effectively as part of a team as well as independently.
• Excellent organizational and analytical skills.
• Strong attention to detail and accuracy.
• Entry-to-intermediate level Excel skills.
• Proficiency with Microsoft Office programs, including Word and PowerPoint.
• General computer proficiency with a good understanding of Windows-based systems.
• Ability to prioritize tasks, meet deadlines, and effectively manage multiple projects in a fast-paced environment.
• Strong problem-solving and follow-up skills.

At United Employment Solutions, we are a rapidly growing team that prioritizes quality over quantity in every aspect of our business. Our foundation is built upon the core values of Honesty, Passion, Professionalism, and Respect, principles that are championed by every member of our staff and integrated into every department. We pride ourselves on maintaining a dynamic workplace environment where innovation is the heart of our success. We don't just accept new ideas; we actively thrive on them, and we encourage every employee to contribute their perspective, whether it’s a specific departmental improvement or a visionary concept for the entire company. Beyond a collaborative culture, we offer a comprehensive benefits package designed to support your well-being, including Medical coverage with company contributions, affordable Dental and Vision insurance, and company-sponsored Life Insurance. Our team also enjoys robust time-off benefits, including paid holidays, vacation pay, and five annual sick days. If you are looking for a professional home that values your voice and your growth, we invite you to come join our team!