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Sales Operations Manager Jobs in Addison, PA (NOW HIRING)

Gorilla Property Services

Be Seen First

Operations Manager

Morgantown, WV · On-site

$65K/yr

The Operations Manager is responsible for the day-to-day operation of the business, with focus on ... Support sales and new customer acquisition -- following up on leads, converting quotes into booked ...

Gorilla Property Services

Be Seen First

Operations Manager

Morgantown, WV · On-site

$65K/yr

The Operations Manager is responsible for the day-to-day operation of the business, with focus on ... Support sales and new customer acquisition -- following up on leads, converting quotes into booked ...

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All JobsSales Operations JobsSales Operations Manager JobsSales Operations Manager Jobs in Addison, PA

Sales Operations Manager information

See Addison, PA salary details

$32K

$87.1K

$128.4K

How much do sales operations manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for sales operations manager in Addison, PA is $87,051.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,800.00 and $97,300.00 per year, depending on experience, location, and employer.

What is a sales operations manager?

Sales Operations Managers are professionals who oversee and optimize the processes, tools, and strategies that support a company's sales team. They analyze sales data, manage CRM systems, streamline workflows, and coordinate between different departments to ensure sales goals are met efficiently. Their role often includes forecasting, reporting, territory alignment, and training sales staff. By improving sales processes and removing obstacles, they help the sales team perform at its best.

What does a sales operations manager do?

A sales operations manager ensures that salespeople are operating at their optimal efficiency. Through the use of data and the latest technology, they help manage the sales staff with a focus on improving productivity. Job duties for a sales operations manager include evaluating Customer Relationship Management (CRM) data. This information allows them to provide meaningful sales content, manage lists of viable sales leads, and connect salespeople with the right customers. They may also create sales dashboards to allow sales managers to make the best business decisions.

What are the key skills and qualifications needed to thrive as a sales operations manager, and why are they important?

To thrive as a Sales Operations Manager, you need strong analytical abilities, process optimization skills, and a background in business or sales, often supported by a relevant degree. Proficiency with CRM platforms like Salesforce, data analysis tools such as Excel or Tableau, and sales automation systems is typically required. Exceptional communication, problem-solving, and leadership abilities help drive cross-functional collaboration and influence stakeholders. These skills ensure efficient sales processes, data-driven decision-making, and the achievement of revenue goals.

What are some common challenges faced by sales operations managers, and how can they be addressed?

Sales Operations Managers often encounter challenges such as aligning sales processes across teams, integrating new technologies, and maintaining accurate sales data. Addressing these issues requires strong communication skills, continuous training, and close collaboration with sales, marketing, and IT departments. Proactively standardizing procedures and utilizing CRM tools can help streamline workflows and improve data accuracy, ultimately boosting overall sales team efficiency.

What is the difference between Sales Operations Manager vs Sales Analyst?

AspectSales Operations ManagerSales Analyst
ResponsibilitiesOversees sales processes, strategy, and team coordinationAnalyzes sales data, generates reports, and provides insights
Required SkillsLeadership, strategic planning, CRM managementData analysis, Excel, reporting tools
Work EnvironmentManagement, cross-department collaborationData-focused, analytical tasks
Common CertificationsSalesforce certifications, management trainingData analysis certifications, Excel courses

The Sales Operations Manager focuses on managing sales processes and teams, while the Sales Analyst concentrates on analyzing sales data to inform decisions. Both roles require analytical skills, but the manager role involves leadership and strategic planning, making it suitable for those with management experience.

More about Sales Operations Manager jobs

What cities near Addison, PA are hiring for Sales Operations Manager jobs?

Cities near Addison, PA with the most Sales Operations Manager job openings:

Sales Operations Manager jobs near you
Infographic showing various Sales Operations Manager job openings in Addison, PA as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 100% In-person job distribution, with an average salary of $87,051 per year, or $41.9 per hour.

Sales Operations & Customer Experience Manager

Riggs Industries

Somerset, PA • On-site

$50K - $57K/yr

Full-time

Posted 27 days ago

Job description

Application Instructions
To apply, click the green, Apply Now box at the top of the page.
Position Description
J&J Truck Bodies & Trailers is seeking a Sales Operations & Customer Experience Manager who is responsible for improving the effectiveness, consistency, and responsiveness of J&J's B2B operations, customer support processes, and marketing coordination activities. This role serves as the primary operational owner for sales operations, customer experience and communication, sales enablement and market support, process improvement, quality, and systems discipline within the Channel Sales & Marketing function.
The position directly leads the inside sales and customer service team, currently consisting of two inside sales team members and three customer service representatives, and is accountable for their day-to-day priorities, performance, service standards, CRM discipline, customer communication quality, and follow-through.
The role supports the broader sales organization by managing CRM usage and data integrity, improving quoting and order handoff processes, coordinating customer communications, tracking sales and service performance metrics, supporting practical marketing execution with the Company's advertising agency, and ensuring customers receive clear, timely, and professional support from inquiry through delivery and post-sale service. The role requires strong process discipline, customer focus, data analysis, hands-on communication skills, people leadership, and cross-functional coordination with sales, engineering, operations, warranty, finance, quality, production teams, and external marketing partners.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
Sales Operations:
  • Own the effective use and administration of the Company's CRM platform, ensuring data integrity, consistent adoption, and alignment across sales, warranty, customer communications, leadership reporting, and follow-up processes.
  • Develop and maintain sales operations processes, including lead intake, opportunity tracking, quote follow-up, customer segmentation, account documentation, customer handoffs, and sales pipeline reporting.
  • Partner with sales leadership to define, track, and report key performance indicators such as lead conversion, quote activity, backlog, win/loss trends, customer response times, complaint trends, and sales goal progress.
  • Support the sales team with reporting, dashboards, data analysis, territory/account information, customer lists, follow-up cadence, and recurring sales review materials.
  • Identify process gaps between sales, customer service, engineering, order processing, production scheduling, warranty, and finance; recommend and implement improvements that reduce rework, missed handoffs, customer confusion, and delayed responses.
  • Coordinate with inside sales, outside sales, order processing, warranty, and other customer-facing teams to ensure sales and customer information is complete, accurate, and actionable before orders move into production, delivery, or post-sale support.
Customer Experience and Communication:
  • Define, maintain, and reinforce J&J customer service standards for responsiveness, professionalism, issue resolution, documentation, and communication quality across all customer-facing teams.
  • Serve as the primary operational point of coordination for escalated customer experience issues, ensuring concerns are documented, assigned, followed up, and resolved in a timely and solution-focused manner.
  • Monitor customer service, warranty, sales communication, and complaint trends; summarize findings for sales, operations, quality, engineering, production, warranty, and leadership teams.
  • Develop, maintain, and train team members on customer communication procedures, including phone/email handling, complaint documentation, follow-up expectations, escalation practices, and CRM/ERP recordkeeping.
  • Design, conduct, and analyze customer surveys, Net Promoter Score feedback, post-delivery feedback, warranty feedback, and other voice-of-customer tools to identify opportunities to improve the customer experience.
  • Coordinate customer engagement activities, including distributor communications, dealer updates, customer notices, product announcements, customer events, trade show follow-up, and targeted outreach campaigns.
Marketing Coordination, Sales Enablement, and Market Support:
  • Coordinate practical marketing execution in support of sales leadership, including working with the Company's advertising agency on website updates, campaign execution, lead routing, trade show follow-up, customer announcements, and customer-facing sales materials.
  • Collaborate with sales leadership to develop customer and prospect segmentation strategies using CRM, sales history, market research, industry data, and customer feedback.
  • Support targeted marketing and sales campaigns designed to improve customer engagement, lead generation, conversion, retention, and revenue growth by coordinating priorities, inputs, deadlines, feedback, and follow-up with the advertising agency and internal stakeholders.
  • Assist with preparation and upkeep of sales tools, product information, customer-facing materials, distributor resources, internal communications, and standard customer response materials that improve sales consistency and customer understanding.
  • Coordinate inbound customer touchpoints, including website inquiries, digital leads, trade show leads, e-commerce inquiries, phone inquiries, referral leads, and other customer requests to ensure timely routing and follow-up.
  • Provide market and customer insight to support pricing, promotion, product planning, sales strategy, channel development, and service improvement efforts.
Process Improvement, Quality, and Systems:
  • Document, maintain, and improve standard operating procedures related to sales operations, CRM, customer communication, customer complaints, and order handoffs.
  • Observe and comply with all provisions of the Company's ISO 9001 Quality Management System and support continuous improvement activities related to customer satisfaction and process effectiveness.
  • Use ERP, CRM, Microsoft 365, and other business systems to improve visibility, accountability, and communication across departments.
  • Perform duties in a safe manner, wear required PPE when appropriate, and support a safety-first culture when working in or around manufacturing, upfit, service, warehouse, or yard environments.
  • Perform other job-related duties as assigned in conformance with state and federal regulations.
  • Practical experience supporting marketing execution, customer communications, lead follow-up, trade show follow-up, sales enablement materials, or coordination with outside marketing/advertising partners preferred.
  • Strong communication, organizational, analytical, problem-solving, prioritization, and follow-through skills required.
  • Proficiency with Microsoft Office 365, especially Outlook, Excel, Word, Teams, SharePoint, and PowerPoint; experience with CRM, ERP, dashboarding, or reporting tools preferred.
Supervisory Responsibilities:
  • This role directly supervises the inside sales and customer service team, currently consisting of two inside sales team members and three customer service representatives. The Director is responsible for leading, coaching, training, prioritizing, and holding these team members accountable for service standards, inbound lead handling, quote and order follow-up, customer communication quality, CRM usage, complaint documentation, issue escalation, and timely follow-through.
  • Interview, hire, onboard, train, coach, plan and assign work, monitor performance, conduct performance reviews, set expectations, address complaints, resolve problems, and develop team members.
  • The position may also provide day-to-day coordination or process direction to related customer-facing support functions such as warranty administration, sales administration, lead management, marketing support, or other assigned personnel as needed.

Position Requirements
Education/Experience:
  • Bachelor's degree in Business Administration, Marketing, Sales, Communications, Operations, or a related field preferred; equivalent combination of education and relevant experience may be considered.
  • Fix or more years of experience in sales operations, customer experience, customer service management, sales administration, marketing coordination, business operations, or related B2B commercial role preferred.
  • Experience in manufacturing, truck equipment, vocational vehicles, industrial equipment, distribution, upfitting, automotive, transportation, or similarly technical B2B sales environments strongly preferred.
  • Prior supervisory experience leading inside sales, customer service, sales administration, or other customer-facing commercial support teams required.
  • Demonstrated experience improving processes, using CRM or ERP systems, analyzing business data, coordinating customer communications, and working across sales, operations, engineering, production, warranty, quality, and finance functions.

Equal Opportunity Employer
EQUAL OPPORTUNITY EMPLOYER
It is a fundamental policy of Riggs Industries, Inc. Company not to discriminate based on race, religion, creed, color, national origin, ancestry, age, sex, veteran status, military status, status as a qualified individual with a disability, genetic information, or any other characteristic protected by federal, state, or local law with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.
It is the policy of Riggs Industries, Inc. Company to base employment decisions solely upon an individual's qualifications relating to the requirements of that position. It is also the policy of Riggs Industries, Inc. Company to recruit, hire, and promote the best-qualified persons for all jobs without regard to race, religion, creed, color, national origin, ancestry, age, sex, veteran status, military status, status as a qualified individual with a disability, genetic information, or any other characteristic protected by federal, state, or local law.
It is the policy of Riggs Industries, Inc. Company to ensure that all personnel actions such as compensation, benefits, transfers, lay-offs, Company-sponsored training, promotions, terminations, and disciplinary actions are applied equally.

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