Sales Manager Jobs in Rio Rancho, NM (NOW HIRING)

SALES MANAGER

POSITION PROFILE

The Sales Manager oversees daily sales activities and guest room reservations, focusing on building long-term, value-based client relationships to achieve sales goals. This role drives occupancy and ADR growth to maximize revenue and meet hotel profit objectives, while supporting the Director of Sales and assisting with broader operational needs, including catering and event-related business.

ABOUT ARRIVE ALBUQUREQUE

Located on Central Avenue (the iconic U.S. Route 66) in Downtown Albuquerque, ARRIVE Albuquerque is a beautifully renovated historic hotel and neighborhood hub. Originally built in 1965 and opened as Downtowner Motor Inn, this 137-room boutique hotel is bright and comfortable, with a modern southwestern-inspired charm. This easy-going home away from home includes beds outfitted in Bellino Fine Linens, eye-catching floral upholstered headboards, Grown Alchemist bath amenities, Marshall Bluetooth speakers, plush robes, and so much more. After checking in at the front desk, grab a bite at DWTNR Cocktail Bar & Lounge a high/low, east/west cocktail bar, restaurant, and swim club, where Pan Asian-American classics are served alongside Americana comfort food. Our seasonal poolside paradise serves tropical drinks and light bites to enjoy in the sunshine.

THE TASK AT HAND:

Direct Sales:

• Develop appointment-oriented sales calls to ensure a successful direct sales program, in accordance with goals established by departmental budget and marketing plan. Work with Director of Sales and corporate team to develop effective strategies to address room sales potential, oversee execution as well as remove any obstacles to success and assure appropriate resources are available to achieve business results.
• Must meet monthly KPI’s as determined by Managing Director of Sales
• Selling for both transient and group vertical markets for the designated portfolio
• Servicing and managing room blocks and ensuring your groups experience a seamless stay
• Coordinate all aspects of catering events, including menu selection, contracts, and logistics

New Account Development/Key Account Management:

Capture competitor's accounts through networking & research in order to target and solicit those most probable to generate new business.

• Continually targets and prospects for new business through telemarketing, individual creativity and innovation.
• Maximize current hotel key accounts by identifying and capturing those that offer room night and revenue growth.

Client/Customer Service:

Develop strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction.

• Develop customer profiles and maintain an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.
• Punctual responsiveness to phone calls for the Sales Department.
• Field all inbound sales and reservation inquiries.
• Manage SMERF and other segments as directed by Sales Manager.
• Answer all reservation inquiries by the end of day, ideally within an hour.
• Enter guest and group reservations into PMS (MEWS) quickly and accurately following Palisociety reservations standards.
• Manage and create group blocks (billing, entering, rooming, recovery, etc.) in CRM.
• Assist with preparing group resumes and BEOs when needed.
• Support Director of Sales administratively, including covering sales communications when unavailable.
• Qualify all incoming leads, enter into CRM system with accurate and complete information and distribute it to sales team.
• Ensure all PM’s (posting masters) are created on a timely basis, and methods of payments are authorized in advance.
• Assist with group and travel agent commissions.
• Process group payments according to established hotel requirements.
• Provide information and assistance to all guests and visitors.
• Manage gift certificate requests.
• Run reports as needed including but not limited to pick-up reports, rooming lists, corporate production, etc.
• Comply with pre-established company and departmental rules and regulations at the hotel.
• Draft proposals and group contracts according to sales manager specifications.
• Work with all hotel departments as needed.
• Assist with preparing site alerts.
• Other duties as assigned.

Revenue Management:

A well-rounded understanding of the particulars of revenue management and its relation to sales, including but not limited to:

• market intelligence and trends
• sales and revenue strategies
• general knowledge of revenue and reservations systems.

Communication:

Exhibit a positive and involved team attitude to all hotel departments and maintain open communications with all co-workers for the best overall performance of the hotel.

Reporting:

• Achieves activity goals as established by management and completes all reports and assignments in an accurate and timely fashion.
• Prepares sales metrics reports documenting sales calls, outlining opportunities, and identifying new bookings.
• Prepares monthly production reports for both group and transient business and F&B events and bookings.

Community & Travel:

• Actively participate in community and industry organizations and travel where needed for client appointments, site visits or trade shows to benefit the collection’s exposure to the community and bottom line. As necessary, attend out-of-town conventions to generate business.

Hotel Leadership:

• The Sales Manager is expected to lead by example at all times and stay visible to the team. The leadership goals should be the following:
• Be a part of a leadership team of brand advocates who believe in what Palisociety has to offer and who are personally invested in its success.
• Foster an environment where team members know they are valued, ensuring they are treated fairly and with respect.
• Assist in building a culture of open communication, spending time with team members and be available for them (open door policy).
• Continuously strive to improve and maintain client and guest experiences.
• Be a leader in managing the overall reputation management of the property.
• Continue to give the brand a voice – naturally showcasing what the brand has to offer and its virtues to others (employees, leaders, owners).
• Easily translate a passion for the brand into a unique experience for both hotel guests and employees.
• Personify the best values of the brand, demonstrating exceptional work ethic and service delivery for all employees on property.

WHAT WE'RE LOOKING FOR:

• Skills/Knowledge Required:
• College degree preferred.
• Two-year Hotel Sales Experience or equivalent in lifestyle boutique hotel experience
• Must be able to communicate in English, both written and verbal.
• Must be punctual with regular and reliable attendance.
• Must be able to speak clearly and understandably over the telephone.
• Excellent written and verbal communication.
• Strong organization and professionalism.
• Detail Orientated.
• Proficient in Microsoft office.
• MEWS and Triple Seat experience a plus.
• The physical demands described here are representative of those requirements necessary for an employee to successfully perform the essential functions of this job.
• This position often requires sitting and using hands and fingers to operate a computer or phone; requires ability to talk and hear, communicating clearly through phone and internet meetings.
• Position frequently requires standing, walking, reaching with arms and hands, and occasionally climbing or balancing, and stooping, kneeling, and crouching.
• Lifting between 5 to 20 pounds is sometimes required.

WHAT'S IN IT FOR YOU:

• A competitive compensation package including medical, dental, vision, and life insurance.
• 401(k) retirement plan (future you will love this one!)
• Paid time off, holiday pay, and sick pay when you’re under the weather.
• Career advancement in an organization committed to helping star employees thrive.
• There’s also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
• Professional development that sets you up for success across multiple hospitality career paths.
• A collaborative work environment where your creative ideas can come to fruition.
• Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
• Hands-on training with a nimble team.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

For more information, visit www.palisociety.com or follow @palisociety

For more information, visit lepetitpali.com or follow @lepetitpali

For more information, visit www.arrivehotels.com or follow @arrivehotels

We are an E-Verify Employer/Somos un empleador de E-Verify.

MORE ABOUT US:

Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service.

We’re a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we’re always looking for spirited, hardworking, passionate people that can join our team and grow with us!