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Saas Training Manager Jobs in Delaware (NOW HIRING)

Provide training and ongoing support to end users to drive HubSpot adoption and best practices ... management, and reporting. * Proficiency in integrating HubSpot with other SaaS platforms via ...

Provide training and ongoing support to end users to drive HubSpot adoption and best practices ... management, and reporting. * Proficiency in integrating HubSpot with other SaaS platforms via ...

Showing results 21-29

Saas Training Manager information

What is a SaaS Training Manager?

A SaaS Training Manager is a professional responsible for developing, coordinating, and delivering training programs for software-as-a-service (SaaS) products. They work with customers, internal staff, and sometimes partners to ensure users understand how to effectively use the software. Their role includes creating training materials, conducting live sessions or webinars, and gathering feedback to improve training processes. SaaS Training Managers play a key role in customer onboarding, retention, and maximizing product adoption.

What are the key skills and qualifications needed to thrive as a SaaS Training Manager?

To thrive as a SaaS Training Manager, you need expertise in adult learning principles, SaaS product knowledge, and experience in training program development, usually supported by a bachelor’s degree in education, business, or a related field. Familiarity with Learning Management Systems (LMS), training analytics tools, and certification in instructional design or SaaS platforms is typical. Excellent communication, leadership, and adaptability are standout soft skills for engaging diverse learners and collaborating with cross-functional teams. These skills ensure the effective onboarding, ongoing education, and user adoption critical to customer satisfaction and product success.

What are some common challenges faced by SaaS Training Managers when onboarding new clients, and how can these be addressed?

SaaS Training Managers often encounter challenges such as varying client technical proficiency, resistance to adopting new software, and ensuring consistent engagement throughout the training process. To address these, it's important to tailor training materials to different learning styles, conduct regular check-ins to gauge progress, and foster open communication channels for feedback. Leveraging interactive tools and real-world scenarios can also enhance understanding and retention, ultimately leading to more successful client onboarding.

What is the difference between Saas Training Manager vs Customer Success Manager?

AspectSaas Training ManagerCustomer Success Manager
Primary FocusDeveloping and delivering SaaS product training programsEnsuring customer satisfaction and retention
Required SkillsTraining design, SaaS product knowledge, communicationCustomer relationship management, problem-solving, SaaS knowledge
Work EnvironmentTraining departments, corporate offices, online platformsCustomer accounts, client sites, remote work
Industry UsageCommon in SaaS companies, tech firmsWidely used across SaaS, tech, and service industries

The Saas Training Manager focuses on creating and delivering training programs to help users understand SaaS products, while the Customer Success Manager works directly with clients to ensure they achieve their goals and remain satisfied. Both roles require SaaS knowledge but serve different functions within the customer lifecycle.

What are popular job titles related to Saas Training Manager jobs in Delaware?

For Saas Training Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Saas Training Manager jobs in Delaware look for?

The top searched job categories for Saas Training Manager jobs in Delaware are:

What cities in Delaware are hiring for Saas Training Manager jobs?

Cities in Delaware with the most Saas Training Manager job openings:

Infographic showing various Saas Training Manager job openings in Delaware as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution.

Risk Management & Compliance Vice President, Emerging Capabilities

JPMorgan Chase & Co.

Newark, DE • On-site

$124K - $166K/yr

Full-time

Medical, Retirement

Re-posted 10 days ago


JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 495 frontline employees who took The Breakroom Quiz

71st of 171 rated banks


Job description


Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about challenging the status quo and striving to be best in class.
As a Vice President, Emerging Capabilities in the Data Analytics & Intelligent Automation team, you will lead the discovery, evaluation, and adoption of innovative tools that empower us to work smarter. You will assess emerging capabilities, including cloud-based data analytics, business intelligence, workflow automation, and embedded artificial intelligence, such as copilots, to determine their value for our business. You will connect strategy to execution by partnering with stakeholders, technology teams, and user experience designers to drive impactful outcomes and deliver strong return on investment. You will provide our people with the training and resources needed to succeed, helping us stay ahead in a rapidly evolving landscape.
Job Responsibilities
  • Discover, evaluate, and pilot emerging tools and capabilities - including hands-on technical assessments and proof-of-concept builds.
  • Champion adoption at scale across Risk Management & Compliance through targeted outreach, stakeholder engagement, and change management.
  • Own product roadmaps and influence feature and capability prioritization with vendors and internal technology teams.
  • Define success metrics for engagement and adoption, and drive value realization through ongoing measurement and reporting.
  • Design and deliver training and awareness programs that make new technologies accessible and approachable for non-technical audiences.
  • Provide consulting support to teams evaluating tools and use cases, balancing business requirements, risk, and total cost of ownership.
  • Formalize and promote best practices for emerging tools in partnership with development teams.
  • Partner with development and user experience teams to plan, implement, and accelerate tool rollouts.
  • Collaborate with the AI Enablement team to ensure alignment on strategy, priorities, and operating model.

Required qualifications, capabilities, and skills
  • 8+ years in automation, analytics, AI, or adjacent product/enablement roles, with a proven track record of driving tool adoption at scale across multiple stakeholder groups.
  • Experience with platforms such as Databricks, Sigma, Microsoft Power Platform, Pega, Tableau, Alteryx and/or UiPath, with the ability to compare and position tools for specific use cases.
  • Experience implementing, evaluating, or managing cloud-based and SaaS platforms, with a strong understanding of deployment, integration, and security considerations across business environments.
  • Excellent written and verbal communication skills, including executive storytelling and ability to translate technical concepts for non-technical audience through awareness campaigns, in-person training, and scalable content.
  • Hands-on experience assessing emerging automation tools, including proof-of-concept development, technical due diligence, and fit-for-purpose recommendations across varied use cases.
  • Cross-functional leadership with the ability to facilitate alignment across stakeholders, technology, solution, and UX teams in support of organizational goals.
  • Strong organizational and project management skills; able to run evaluations, pilots, and rollouts concurrently and on deadline.
  • Define product vision, influence prioritization with vendors and internal technology teams, manage multi-quarter roadmaps, and establish product success metrics to measure business impact and value realization.

Preferred qualifications, capabilities, and skills
  • Experience in financial services and/or Risk Management and Compliance, with familiarity in second-line risk functions and operating models.
  • Working knowledge of AI/ML concepts and governance.
  • Relevant credentials such as PMP/Agile (or equivalent), product management certifications, or vendor certifications in leading automation/AI platforms.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

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