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Saas Support Analyst Jobs (NOW HIRING)

Rain

Technical Support Analyst

New York, NY · On-site

$100K - $130K/yr

... SaaS. In January 2026, we closed a $250M Series C led by ICONIQ, valuing Rain at $1.95B, with ... About the Team We're looking for a Technical Support Analyst to help us deliver exceptional support ...

Rawle & Henderson LLP

Senior User Support Analyst - Philadelphia Posting Date: July 1, 2026 RAWLE & HENDERSON LLP seeks a ... TCP/IP, printers and peripherals) and Cloud SaaS, PaaS and IaaS solutions. * General Knowledge of ...

Caterpillar

Digital Tech Support Analyst

Chicago, IL · On-site

$99K - $133K/yr

... SaaS platforms. Travel: None. Telecommuting: None. Summary Pay Range: $99,840.00- $133,810.00 ... Support Analyst / Reference # R0000379812 ] #LI-DNI . This position requires working onsite five ...

KODE Labs, inc.

Client Support Manager

Detroit, MI · On-site

Monitor support analytics (MTTR, backlog, escalation rates, recurring problem reduction, KB ... Requirements * 5+ years building and scaling SaaS support operations, with 2+ years managing ...

New

Handshake

IT Support Analyst

San Francisco, CA · On-site

$80K - $100K/yr

... Analyst to help deliver an exceptional technology experience for our employees. You'll support a ... Provide Tier 1 and Tier 2 support across hardware, SaaS applications, identity systems, and ...

Handshake

IT Support Analyst

Manhattan, NY · On-site

... Analyst to help deliver an exceptional technology experience for our employees. You'll support a ... Provide Tier 1 and Tier 2 support across hardware, SaaS applications, identity systems, and ...

CYNET SYSTEMS

Technical Support Analyst 4

Richmond, VA · On-site

$30 - $35/hr

Experience providing customer or technical support for SaaS or low-code/no-code applications (e.g ... Collaborate with business analysts and developers to communicate recurring issues and recommend ...

Facet

Technology Operations Support Analyst

SaaS Administration: Hands-on experience working with and administering core enterprise SaaS tools including Google Workspace, AzureAD, Slack, and Zoom. * Platform Support: Experience with supporting ...

VertexOne

VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a ... Overview of Role/Job Purpose The Technical Support Analyst I is a customer-facing role within the ...

Athenahealth

Client Support Analyst

Belfast, ME · Hybrid

$30K - $50K/yr

The Client Support Center Analyst serves as a primary point of contact for customers, providing ... Familiarity with healthcare technology, software-as-a-service (SaaS) platforms, or customer support ...

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As of Sep 10, 2026, the average hourly pay for saas support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

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Infographic showing various Saas Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Technical Support Analyst

New York, NY • On-site

Rain
See more jobs at Rainexternal

$100K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 10 days ago

Key responsibilities

  • Investigate and resolve advanced customer and partner issues across Rain's systems, APIs, and integrations.

  • Troubleshoot complex API integrations directly with partners, guiding them through resolution steps.

  • Own incidents in the support queue, triaging promptly, communicating with clients and internal teams, and meeting SLA, CSAT, and quality targets.

Job description

About the Company
Rain is the global stablecoin payments platform for enterprises, neobanks, platforms, developers, and AI agents. Our technology allows partners to move, store, and use stablecoins instantly and compliantly through global payment cards, rewards, on/offramps, wallets, and cross-border rails. As both a Visa and Mastercard Principal Member, Rain issues cards that work at more than 175 million merchant locations in over 220 countries and territories. Built natively for stablecoins and trusted by more than 100 organizations worldwide, Rain delivers secure, scalable infrastructure that makes money move freely and instantly around the world.
You will have the opportunity to deliver massive impact at a hypergrowth company backed by some of the top investors in fintech, crypto, and SaaS. In January 2026, we closed a $250M Series C led by ICONIQ, valuing Rain at $1.95B, with Sapphire Ventures, Dragonfly, Bessemer Venture Partners, Galaxy Ventures, FirstMark, Lightspeed, Norwest, and Endeavor Catalyst also participating. If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk.
Our Ethos
We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.
About the Team
We're looking for a Technical Support Analyst to help us deliver exceptional support for Rain's platform and integrations. You'll work directly with the fintechs, platforms, and partners building card programs and stablecoin products on Rain - troubleshooting complex API integrations, reading logs, and querying data to resolve issues that touch real money movement at scale. You'll partner closely with almost every team in the company on escalations, and turn what you learn on the ground into fixes that pushes Rain forward.
What you'll do
  • Investigate and resolve advanced customer and partner issues across Rain's systems, APIs, and integrations.
  • Troubleshoot complex API integrations directly with partners, walking them through clear steps to resolve issues on their end.
  • Own incidents in your queue as part of the team's 24x7 coverage: triage promptly, communicate clearly with clients and internal stakeholders, and consistently hit your SLA, CSAT, and quality targets.
  • Escalate effectively by partnering closely with other teams to get to a satisfactory resolution
  • Maintain accurate documentation and build troubleshooting guides and knowledge base content, supporting both self-serve resolution for customers and onboarding for the team.
  • Feed insights back to Product and Engineering
  • Collaborate with Engineering on testing, monitoring, and alerting improvements, and support new feature rollouts and integrations as they ship.

You are likely to succeed if you have:
  • 3+ years of experience in a technical, customer- or partner-facing support role - ideally in fintech, payments, SaaS, or another high-growth, API-first environment.
  • Hands-on experience with API products, plus comfort reading logs and writing SQL queries to investigate issues
  • Familiarity with support processes and case management best practices
  • Strong analytical and problem-solving skills, with a detail-oriented, root-cause mindset.
  • Clear writing and communication skills
  • Ability to prioritize effectively and manage multiple complex cases at once

Bonus attributes:
  • A strategic, collaborative, results-oriented approach, and a genuine interest in payments or other areas of fintech.
  • A collaborative mindset, a passion for continuous learning, and a knack for building long-lasting relationships.
  • scripting or lightweight automation experience is a plus.

Things that enable a fulfilling, healthy and happy experience at Rain:
Unlimited time off Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves.
Flexible working We support a flexible workplace - work from home, come into an office, or both. We want everyone to work in an environment where they're their most confident and productive selves. New Rainmakers receive a stipend to set up a comfortable home workspace.
Easy to access benefits For US Rainmakers, we cover 95% of your health, dental, and vision plan costs and 90% for your dependents, plus a 100% company-subsidized life insurance plan.
Retirement goals Plan for the future with confidence. We offer a 401(k) with a 4% company match.
Equity plan Every Rainmaker gets an equity option plan so we all benefit from our success.
Health and Wellness High performance begins from within. Rainmakers receive a monthly stipend to be used for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
In-office meals Rainmakers working from the office enjoy lunch and dinner on us, covered with a DoorDash credit.
Team summits Summits play an important role at Rain. Time together helps us build relationships and a common destiny. Expect team and company offsites, both domestic and international.

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