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Saas Support Analyst Jobs (NOW HIRING)

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Support Analyst

Mclean, VA · On-site

About the role We're seeking a skilled Support Analyst with 3-5 years of experience to provide ... SaaS startup or FinTech experience preferred * Strong problem-solving and written communication ...

Akeneo

Product Support Analyst

Boston, MA · On-site

$75K - $80K/yr

We are looking for a Product Support Analyst to join our growing team in Boston who will have a ... You have at least +3 years of experience in the SaaS Support field. You naturally look for all ...

Voxtell

Technical Support Analyst

Orlando, FL · On-site

Escalate cleanly with clear reproductions when an issue needs Analyst II or engineering What you bring * 1+ years in customer-facing technical support, ideally SaaS, VoIP, or IT * You explain ...

Voxtell

Escalate cleanly with clear reproductions when an issue needs Analyst II or engineering What you bring * 1+ years in customer-facing technical support, ideally SaaS, VoIP, or IT * You explain ...

Ripple

Client Support Analyst

Chicago, IL

Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk ... We are hiring a Client Support Analyst to join our expanding Global team. You will serve as the ...

Vergent LMS

Software Support Analyst

Ridgeland, MS · On-site

Company Description Vergent LMS engineers a market-leading SaaS lending platform that empowers ... Introduction As an Application Support Analyst, you will join a dedicated team of customer support ...

PureCars

Product Support Analyst

Kansas City, MO · On-site +1

Your Skills and Qualifications * 1-3 years of experience providing customer support for a SaaS ... Google analytics and/or Google Tag Manager knowledge * SQL knowledge * Experience using Jira and ...

Vergent LMS

Software Support Analyst

Ridgeland, MS · On-site

Company Description Vergent LMS engineers a market-leading SaaS lending platform that empowers ... Introduction As an Application Support Analyst, you will join a dedicated team of customer support ...

PureCars

Product Support Analyst

Kansas City, MO · On-site +1

Your Skills and Qualifications * 1-3 years of experience providing customer support for a SaaS ... Google analytics and/or Google Tag Manager knowledge * SQL knowledge * Experience using Jira and ...

Ripple

Client Support Analyst

Chicago, IL · On-site

$88K - $105K/yr

Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk ... We are hiring a Client Support Analyst to join our expanding Global team. You will serve as the ...

Ripple

Client Support Analyst

Chicago, IL · On-site

$92K - $110K/yr

Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk ... We are hiring a Client Support Analyst to join our expanding Global team. You will serve as the ...

raincards.xyz

Technical Support Analyst

Manhattan, NY · On-site

... SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, Khosla, and several more ... About the Team We're looking for a Technical Support Analyst to help us deliver exceptional support ...

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Saas Support Analyst information

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How much do saas support analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for saas support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

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Infographic showing various Saas Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Peloton Support Analyst

Midland, TX • On-site

Permian Resources
See more jobs at Permian Resourcesexternal

Full-time

Re-posted 21 days ago

Job description

Job Description:

Permian Resources (NYSE: PR) is seeking a Peloton Platform Support Analyst in Midland, TX, reporting to the IT Director of E&P Systems. This role provides production support and continuous improvement for Peloton applications across drilling, completions and operations workflows, with specific emphasis on WellView and SiteView.

General Responsibilities

  • Provide day-to-day production support for Peloton applications with primary focus on WellView and SiteView (issue triage, root cause analysis, resolution, and user communication)

  • Troubleshoot and coordinate resolution of incidents and service requests in an Allez (SaaS) environment, including configuration-based issues and vendor escalations

  • Troubleshoot and resolve failures across the full data integration pipeline: inbound and outbound integrations for WellView and SiteView, Peloton's ETL process into Snowflake, and downstream consumption in Databricks; identify the point of failure across each layer and coordinate resolution with integration developers

  • Administer and update Peloton workflow configurations, UDL changes, mappings, security/roles following change control and documentation standards

  • Partner with drilling, completions, and production stakeholders to capture and confirm requirements for platform changes; evaluate and communicate the downstream impact of changes between WellView and SiteView to ensure cross-application consistency

  • Maintain operational readiness: monitoring, runbooks/KBs, release validation, user training materials, and on-call support as required; ensure solutions meet security and audit expectations

Required Qualifications

  • BS/BA in Information Systems, Computer Science, Engineering, or equivalent practical experience

  • Application support experience supporting business-critical SaaS or enterprise platforms with production ownership

  • +5 years hands-on experience supporting Peloton WellView and SiteView (configuration, troubleshooting workflow/data issues, UDLs, etc.)

  • Hands-on experience troubleshooting data integration failures across multi-layer pipelines; familiarity with Peloton's ETL processes, Snowflake, and Databricks, including the ability to trace failures from source system through to downstream consumption

Preferred Qualifications

  • Experience troubleshooting specifically in an Allez environment

  • Familiarity with ITSM processes and tools (incident/problem/change management)

  • SQL proficiency and experience supporting integrations and reporting

  • Demonstrated experience collaborating with integration developers and vendors to diagnose failures, confirm fix scope, test resolutions, and prevent recurrence; able to bridge the gap between functional requirements and technical implementation

  • Oil & gas domain knowledge (drilling/completions operations, well lifecycle data) and experience supporting E&P applications in a field-centric environment

Permian Resource is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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