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Saas Software Support Analyst Jobs (NOW HIRING)

Vergent LMS

Software Support Analyst

Ridgeland, MS · On-site

Company Description Vergent LMS engineers a market-leading SaaS lending platform that empowers ... software support analyst Work Environment This job operates in a casual office environment. This ...

Vergent LMS

Software Support Analyst

Ridgeland, MS · On-site

Company Description Vergent LMS engineers a market-leading SaaS lending platform that empowers ... software support analyst Work Environment This job operates in a casual office environment. This ...

Toyota

Software Support Analyst

Indianapolis, IN · On-site +1

The Support Analyst is a role within our Software Support division. The ideal candidate for this position will have strong technical skills and a passion for troubleshooting. This is a customer ...

Teledyne

Software Support Analyst

Englewood, CO · Remote

Software Support Analyst As a Software Support Analyst, you will be responsible for remote support of multiple customer facilities regarding environmental recordkeeping and reporting tasks. This is ...

Print4Pay Hotel

NY · On-site

DocuWare Corporation - Bilingual Software Support Analyst Location: New Windsor, NY DocuWare Corporation is seeking an experienced Bilingual Software Support Analyst to join our team. This position ...

RXinsider LTD.

Software Support Analyst

Houston, TX · On-site

Provide installation, configuration and support for PK Software systems, integrations, and related modules * Deliver high-quality technical support to customers via phone, email, chat, and remote ...

RXinsider LTD.

Provide installation, configuration and support for PK Software systems, integrations, and related modules * Deliver high-quality technical support to customers via phone, email, chat, and remote ...

i3 Verticals

Software Support Analyst I

Piney Flats, TN · On-site

Software Support Analyst I FLSA STATUS: Non-Exempt REPORTS TO: Team Lead JOB LOCATION: Piney Flats, TN TRAVEL: 5-10% travel required SUMMARY OF POSITION: The valued candidate will be responsible for ...

i3 Verticals

Software Support Analyst I

Piney Flats, TN · On-site

Software Support Analyst I FLSA STATUS: Non-Exempt REPORTS TO: Team Lead JOB LOCATION: Piney Flats, TN TRAVEL: 5-10% travel required SUMMARY OF POSITION: The valued candidate will be responsible for ...

Integra Software Systems LLC

Be Seen First

Lending Software Support Analyst

Brentwood, TN · On-site

$40K - $50K/yr

Provide front line support for Integra clients. This includes answering incoming phone calls and ... Send notifications of software updates to client base. * Provide software training to Integra ...

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Saas Software Support Analyst information

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How much do saas software support analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for saas software support analyst in the United States is $32.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $40.62 per hour, depending on experience, location, and employer.

What is a SaaS software support analyst?

A SaaS Software Support Analyst is a professional who assists users in resolving technical issues with cloud-based software applications. They provide support by troubleshooting problems, answering user inquiries, and ensuring customer satisfaction with the software. Their responsibilities often include managing support tickets, communicating with users via email or chat, and collaborating with development teams to address complex issues. SaaS Support Analysts play a key role in maintaining the reliability and usability of software-as-a-service products. They may also provide training and documentation to help users get the most out of the platform.

How does a SaaS software support analyst typically collaborate with product and engineering teams to resolve customer issues?

SaaS Software Support Analysts often act as a bridge between customers and internal teams, escalating complex technical issues to product or engineering when necessary. They gather detailed information from customers, document and prioritize the issue, and communicate relevant context to internal stakeholders. Collaboration may involve attending regular meetings, using ticketing systems, and providing feedback on recurring problems to help improve the product. This teamwork ensures timely resolution of issues and contributes to overall product quality.

What are the key skills and qualifications needed to thrive as a SaaS software support analyst, and why are they important?

To thrive as a SaaS Software Support Analyst, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of cloud-based software, typically supported by a degree in IT or related experience. Familiarity with ticketing systems like Zendesk or Jira, knowledge of SaaS platforms, and sometimes certifications such as ITIL are highly valued. Exceptional communication, patience, and customer service orientation are key soft skills that help resolve client issues effectively. These skills and qualities are essential for ensuring customer satisfaction, maintaining platform reliability, and supporting business continuity in a fast-evolving tech environment.

What is the difference between Saas Software Support Analyst vs Customer Support Specialist?

AspectSaas Software Support AnalystCustomer Support Specialist
CredentialsTypically requires technical certifications or knowledge of SaaS platformsOften requires customer service experience, sometimes basic technical knowledge
Work EnvironmentTechnical support teams, often in IT or software companiesCustomer service departments across various industries
Employer & IndustryPrimarily in SaaS, tech, and software companiesRetail, telecom, finance, and diverse sectors

The Saas Software Support Analyst focuses on technical troubleshooting and supporting SaaS products, requiring technical skills and certifications. In contrast, a Customer Support Specialist handles general customer inquiries and service issues across various industries. While both roles involve assisting users, the SaaS Support Analyst is more technically oriented and specialized in software solutions.

What cities are hiring for Saas Software Support Analyst jobs?

Cities with the most Saas Software Support Analyst job openings:

What are popular job titles related to Saas Software Support Analyst jobs?

For Saas Software Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Saas Software Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $66,836 per year, or $32.1 per hour.

Accounting Software Support Analyst

Duluth, GA • On-site, Remote

CINC Systems
Software Development • 11 - 50 employees
Learn more about CINC Systemsexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Key responsibilities

  • Diagnose and resolve software issues related to accounting functionality, banking, and payment workflows within the Cephai platform.

  • Respond to customer inquiries, reproduce reported issues, and document cases according to internal standards.

  • Create and maintain documentation, author knowledge base articles, and train customers and internal staff on system features and best practices.

Job description

Accounting Software Support Analyst
Location: Hybrid (Georgia, USA) or Remote for Non-Local Candidates
POSITION OVERVIEW
The Accounting Software Support Analyst provides front-line technical support to CINC Systems clients, with a focus on accounting functionality, banking and payment workflows, and financial operations within the Cephai platform. This role diagnoses and resolves software issues, responds to customer inquiries, and documents cases in accordance with internal standards. The Accounting Software Support Analyst reports to the Support Supervisor or Manager and works cross-functionally with Product, Engineering, Training, and Implementation teams.
ABOUT CINC SYSTEMS
CINC Systems is the largest provider of accounting and management software in the community association management industry and the innovator behind accounting and banking integration. Founded in 2005 as the industry’s first SaaS offering, CINC now employs nearly 400 people and serves more than 1,000 management companies across 55,000+ associations, supporting more than 6 million doors.
In January 2024, Hg Capital made a significant investment in CINC to accelerate the company’s growth trajectory and drive rapid product development.
At CINC, innovation drives our growth and our people sustain it. We are proud of our humble, accountable, and team-oriented culture—and we are committed to building products and a workplace that create long-term value for our customers and our team.
RESPONSIBILITIES
Customer Support
  • Reproduce customer-reported accounting and payment issues to determine root cause and identify appropriate corrective action.
  • Resolve customer issues that do not require development team intervention, with particular depth in accounts payable, accounts receivable, bank reconciliation, and financial reporting workflows.
  • Provide accurate, professional responses to customers via email and phone, including step-by-step guidance on system features and workflows.
  • Document and route product modification and defect correction requests to the appropriate internal team and communicate status updates back to the customer.
AI-Assisted Workflows
  • Use enterprise AI tools—including Claude (Anthropic)—to research issues, draft and refine customer communications, and surface relevant knowledge base content.
  • Work within CINC’s AI-powered support ecosystem, including Support Assist (CINC’s AI Support Agent), to support faster and more consistent case resolution.
  • Apply AI-assisted workflows to triage, prioritize, and document cases.
  • Provide structured feedback on AI tool performance to support continuous improvement of prompts, outputs, and team-wide usage.
Documentation and Training
  • Create and maintain internal and customer-facing documentation for frequently asked questions and common issue resolution.
  • Author knowledge base articles for both internal and external audiences, ensuring content is accurate, clearly written, and structured for self-service use.
  • Train customers and internal staff on accounting system functionality and best practices.
  • Assist the Training and Implementation teams as needed.
REQUIREMENTS
Education
  • High School Diploma or equivalent required.
  • Associate’s or Bachelor’s degree in Accounting, Finance, or a related field preferred.
Experience
  • 2+ years of software support experience, preferably in a SaaS or accounting software environment.
  • Solid understanding of core accounting principles, including GAAP, accounts payable, accounts receivable, accrual and cash basis accounting, bank reconciliation, and financial reporting.
  • Familiarity with banking terminology and payment processes, including ACH, EFT, and lockbox workflows.
  • Experience working within a CRM or support ticketing system; Intercom experience preferred.
  • Familiarity with the community association management industry is a plus.
Technical Skills
  • Proficiency with Microsoft Office Suite.
  • Working knowledge of customer support and communication platforms, including Intercom.
  • Demonstrated ability to use enterprise AI tools—including large language models such as Claude and AI chatbot interfaces—as part of day-to-day work.
  • Ability to construct effective prompts, evaluate AI-generated outputs, and apply them accurately in customer-facing contexts.
CORE COMPETENCIES
  • Effective written and verbal communication skills, including the ability to explain financial concepts clearly to non-accounting audiences.
  • Detail-oriented, organized, and able to manage multiple priorities simultaneously.
  • Strong analytical thinking with the ability to break down complex accounting and system issues and identify root causes.
  • Self-directed with the ability to manage workload with minimal supervision.
  • Comfortable working in a fast-paced environment with evolving tools, processes, and AI-powered workflows.
WHY CINC
CINC is at an inflection point. We are transforming an industry-leading product company into an AI-Native services organization — and the Systems Administrator role is central to making that possible. You will not be maintaining the status quo. You will be architecting the operational infrastructure that powers the next chapter of CINC's growth. If you are someone who gets energy from untangling complexity, building things that scale, and working alongside sharp people who are serious about winning, this is your seat.

Benefits:

  • Great working environment
  • Work/life balance
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short-term amp; Long-term disability insurance
  • Flexible Spending Plan (childcare amp; healthcare)
  • 401K (matching available)
  • 136 hours of paid time off per year
  • 10 paid holidays per year
  • Bonus holiday: Your birthday is a paid day off!
  • 2 mental health/self-care days per year
  • Free snacks (when in office)
CINC Systems is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply