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Saas Software Support Analyst Jobs (NOW HIRING)

Lucas James Talent Partners

Support Analyst

Bloomington, MN · On-site

$40K - $55K/yr

The Support Analyst identifies, researches, and resolves software related issues. The Support Analyst also responds to telephone calls, emails, and internal requests for software support. The Support ...

Robert Half

Software Support Specialist

Yulee, FL · On-site

... SaaS environment and help users get the most value from the platform. This Contract position is ... Replicate customer-reported issues and collect relevant evidence to support deeper analysis and ...

Rise Technical

Software Support Engineer

Greensboro, NC · On-site

This role would suit a Software Support Engineer or Application Support Analyst with strong SQL, looking for autonomy, a clear route up to Senior, and a long-term home with a global manufacturer. The ...

McCormick Systems

Software Support

Chandler, AZ · On-site

Experience working with customer service or technical support teams in a SaaS or software environment is preferred. * Excellent communication skills, both verbal and written, with the ability to ...

Incognito Software Systems Inc

The Software Support Analyst will learn the AssetWorks suite of products. A technical background is required as navigating both the customer facing front-end of the applications and the back-end ...

Saddleback Communications

Support Analyst

Scottsdale, AZ · On-site

Microsoft 365, SharePoint, Active Directory, Azure, and other SaaS/cloud applications supported ... Troubleshoot desktop/laptop software, hardware, connectivity, account, and access issues * Maintain ...

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Saas Software Support Analyst information

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$74

How much do saas software support analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for saas software support analyst in the United States is $32.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $40.62 per hour, depending on experience, location, and employer.

What is a SaaS software support analyst?

A SaaS Software Support Analyst is a professional who assists users in resolving technical issues with cloud-based software applications. They provide support by troubleshooting problems, answering user inquiries, and ensuring customer satisfaction with the software. Their responsibilities often include managing support tickets, communicating with users via email or chat, and collaborating with development teams to address complex issues. SaaS Support Analysts play a key role in maintaining the reliability and usability of software-as-a-service products. They may also provide training and documentation to help users get the most out of the platform.

How does a SaaS software support analyst typically collaborate with product and engineering teams to resolve customer issues?

SaaS Software Support Analysts often act as a bridge between customers and internal teams, escalating complex technical issues to product or engineering when necessary. They gather detailed information from customers, document and prioritize the issue, and communicate relevant context to internal stakeholders. Collaboration may involve attending regular meetings, using ticketing systems, and providing feedback on recurring problems to help improve the product. This teamwork ensures timely resolution of issues and contributes to overall product quality.

What are the key skills and qualifications needed to thrive as a SaaS software support analyst, and why are they important?

To thrive as a SaaS Software Support Analyst, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of cloud-based software, typically supported by a degree in IT or related experience. Familiarity with ticketing systems like Zendesk or Jira, knowledge of SaaS platforms, and sometimes certifications such as ITIL are highly valued. Exceptional communication, patience, and customer service orientation are key soft skills that help resolve client issues effectively. These skills and qualities are essential for ensuring customer satisfaction, maintaining platform reliability, and supporting business continuity in a fast-evolving tech environment.

What is the difference between Saas Software Support Analyst vs Customer Support Specialist?

AspectSaas Software Support AnalystCustomer Support Specialist
CredentialsTypically requires technical certifications or knowledge of SaaS platformsOften requires customer service experience, sometimes basic technical knowledge
Work EnvironmentTechnical support teams, often in IT or software companiesCustomer service departments across various industries
Employer & IndustryPrimarily in SaaS, tech, and software companiesRetail, telecom, finance, and diverse sectors

The Saas Software Support Analyst focuses on technical troubleshooting and supporting SaaS products, requiring technical skills and certifications. In contrast, a Customer Support Specialist handles general customer inquiries and service issues across various industries. While both roles involve assisting users, the SaaS Support Analyst is more technically oriented and specialized in software solutions.

What cities are hiring for Saas Software Support Analyst jobs?

Cities with the most Saas Software Support Analyst job openings:

What are popular job titles related to Saas Software Support Analyst jobs?

For Saas Software Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Saas Software Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $66,836 per year, or $32.1 per hour.

Unit Hardware/Software Support Analyst

Greensboro, NC • On-site

University of North Carolina at Greensboro
Colleges, Universities, and Professional Schools • 1 - 5K employees
Learn more about University of North Carolina at Greensboroexternal

Full-time

Posted 21 days ago

Job description

Posting Details
Position Information
Position Number
003237
Functional Title
Unit Hardware/Software Support Analyst
Position Type
Staff
Position Eclass
EZ - EHRA Non - Exempt Permanent
University Information
Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.
Primary Purpose of the Organizational Unit
Learning Technology and Customer Success is committed to delivering responsive, high-quality, customer-oriented services, and support that fosters a productive and stable instructional, research and administrative operational environment for the students, faculty, and staff of UNCG. In support of this mission, Information Technology Services (ITS) provides the following Services:
  • Acquisition, implementation, management, and support of selected instructional, research, and business software applications, including enterprise-wide learning, research, and office use Technologies
  • Maintenance and support of technology equipped learning spaces, open-access computer labs and "Telelearning" facilities
  • Reliable internal and external ITS communication services, including web/mobile application development and support
  • Computer hardware and peripheral device acquisition support, installation, and repair
  • Training, consultation, and direct client assistance for use of technology at UNCG
  • Participation in campus-wide initiatives to assess and meet university information technology needs

Position Summary
The primary purpose of this position is to provide technology support services to faculty and staff within the University Libraries at UNCG. As part of the Embedded Endpoint Support team, this position also supports the daily operations of the Campus-Wide Hardware Procurement program. Responsibilities include providing analytical and technical assistance, supporting the deployment, maintenance, and lifecycle management of enterprise workstations and peripherals, and resolving issues related to enterprise applications and services to ensure reliable, standards-based technology support across the University.
Department-specific duties may include:
  • Website Content Management:
    • In conjunction with the library website administrator, create, update, and evaluate website pages and posts as needed to ensure that web content is current, accurate, and accessible; monitor website comments and questions and respond directly or forwards them for action, as appropriate; review weekly accessibility and search engine optimization reports for needed corrections; complete the annual website content audit.
  • Application Software and Hardware Support:
    • Develop and maintain documentation providing practices and solutions for applications and software used by clients in the University Libraries; may be intended for both internal use and end users as appropriate.
    • Support the tools needed for access to University Libraries' hosted applications and the necessary data transfer protocols.
    • Install, configure, and support library-specific hardware devices and peripherals, including self-check units, barcode/magstripe readers, and receipt/label printers.
  • Research and Planning:
    • Collaborate with ITS Engineering, Security, Networking, CHiP, and Application Management teams to ensure adherence to ITS infrastructure on the below research and planning activities.
    • Research and identify appropriate technologies for Library computing environment projects, conduct a cost analysis, define the scope of work, and assess project timelines as needed.
    • Research, implement, and assist clients with new applications related to Library-specific end-user need.

Minimum Qualifications
An Associate's degree in Computer Information Technology, Computer Technology Integration, Networking Technology, or related area and two years of experience in the information technology field related to the position's role: or a Bachelor's degree from an appropriately accredited institution and one year experience in the information technology field related to the position's role: or Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience.
Additional Required Certifications, Licensures, and Certificates
Preferred Qualifications
Special Instructions to Applicants
Recruitment Range
Salary commensurate with experience
Org #-Department
Info Technology Services - 23101
Job Open Date
08/21/2026
For Best Consideration Date
Job Close Date
Open Until Filled
Yes
FTE
1.000
Type of Appointment
Permanent
If time-limited, please specify end date for appointment.
Number of Months per Year
12
FLSA
Non-Exempt

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