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Saas Software Support Analyst Jobs (NOW HIRING)

Integra Software Systems LLC

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Lending Software Support Analyst

Brentwood, TN · On-site

$40K - $50K/yr

Provide front line support for Integra clients. This includes answering incoming phone calls and ... Send notifications of software updates to client base. * Provide software training to Integra ...

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Software Support Analyst & Help Desk

Paramus, NJ · On-site

$20.75 - $28.25/hr

The Software Support Analyst/Help Desk plays a key role in improving and maintaining the satisfaction of our customers. Customer service, incident management and issue management are the key elements ...

GroundWidgets

Software Support Analyst & Help Desk

Paramus, NJ · On-site

$20.75 - $28.25/hr

The Software Support Analyst/Help Desk plays a key role in improving and maintaining the satisfaction of our customers. Customer service, incident management and issue management are the key elements ...

Quantix

Application Support Analyst

Denver, CO · On-site

Job Title: Application Support Analyst Location: Denver, CO Type: Contract to Hire Length: Six ... Desired Skills: 1) ViewPoint software support. 2) Epicore software support. 3) Great Plains ...

FinFolio

A SaaS solution that is the back office for professional wealth managers * Our software reports ... Provide technical support by resolving issues and questions by phone and email * Give webinars and ...

Quantix, Inc.

Application Support Analyst

Denver, CO · On-site

They are seeking an Application Support Analyst to assist with user setup, troubleshooting, and training on software applications. Responsibilities : • new user setup / configuration • password ...

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Saas Software Support Analyst information

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How much do saas software support analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for saas software support analyst in the United States is $32.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $40.62 per hour, depending on experience, location, and employer.

What is a SaaS software support analyst?

A SaaS Software Support Analyst is a professional who assists users in resolving technical issues with cloud-based software applications. They provide support by troubleshooting problems, answering user inquiries, and ensuring customer satisfaction with the software. Their responsibilities often include managing support tickets, communicating with users via email or chat, and collaborating with development teams to address complex issues. SaaS Support Analysts play a key role in maintaining the reliability and usability of software-as-a-service products. They may also provide training and documentation to help users get the most out of the platform.

How does a SaaS software support analyst typically collaborate with product and engineering teams to resolve customer issues?

SaaS Software Support Analysts often act as a bridge between customers and internal teams, escalating complex technical issues to product or engineering when necessary. They gather detailed information from customers, document and prioritize the issue, and communicate relevant context to internal stakeholders. Collaboration may involve attending regular meetings, using ticketing systems, and providing feedback on recurring problems to help improve the product. This teamwork ensures timely resolution of issues and contributes to overall product quality.

What are the key skills and qualifications needed to thrive as a SaaS software support analyst, and why are they important?

To thrive as a SaaS Software Support Analyst, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of cloud-based software, typically supported by a degree in IT or related experience. Familiarity with ticketing systems like Zendesk or Jira, knowledge of SaaS platforms, and sometimes certifications such as ITIL are highly valued. Exceptional communication, patience, and customer service orientation are key soft skills that help resolve client issues effectively. These skills and qualities are essential for ensuring customer satisfaction, maintaining platform reliability, and supporting business continuity in a fast-evolving tech environment.

What is the difference between Saas Software Support Analyst vs Customer Support Specialist?

AspectSaas Software Support AnalystCustomer Support Specialist
CredentialsTypically requires technical certifications or knowledge of SaaS platformsOften requires customer service experience, sometimes basic technical knowledge
Work EnvironmentTechnical support teams, often in IT or software companiesCustomer service departments across various industries
Employer & IndustryPrimarily in SaaS, tech, and software companiesRetail, telecom, finance, and diverse sectors

The Saas Software Support Analyst focuses on technical troubleshooting and supporting SaaS products, requiring technical skills and certifications. In contrast, a Customer Support Specialist handles general customer inquiries and service issues across various industries. While both roles involve assisting users, the SaaS Support Analyst is more technically oriented and specialized in software solutions.

What cities are hiring for Saas Software Support Analyst jobs?

Cities with the most Saas Software Support Analyst job openings:

What are popular job titles related to Saas Software Support Analyst jobs?

For Saas Software Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Saas Software Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $66,836 per year, or $32.1 per hour.

Lending Software Support Analyst

Brentwood, TN • On-site

Integra Software Systems LLC
Finance and Insurance • 11 - 50 employees
Learn more about Integra Software Systems LLCexternal

$40K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

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Key responsibilities

  • Provide front line support for Integra clients by answering calls and responding to emails within service standards.

  • Capture information during client interactions, create support tickets, and track issue progress.

  • Troubleshoot issues with the EPIC LOS system and related systems, and communicate issue status to clients.

Job description

*** Candidates for this position will be required to work IN the Brentwood, TN office a MINIMUM of 3 days per week AFTER a 90-day IN-OFFICE PROBATIONARY PERIOD. Wednesdays are mandatory in-office days. ***

DUTIES:

  • Provide front line support for Integra clients. This includes answering incoming phone calls and responding to emails within the Service Level Guideline standards.
  • Capture all pertinent information during client interactions, and create new support tickets in with all relevant data and information.
  • Follow-up, track, and document issue progress.
  • Communicate with the client on the status of ongoing issues.
  • Troubleshoot simple-to-complex issues with the EPIC LOS system and related systems.
  • Work with development and quality assurance departments to understand and replicate issues.
  • Provide possible workarounds to client.
  • Provide manual testing steps and examples in JIRA ticketing system for development department when a software code problem is identified.
  • Provide clients with lending document updates when requested.
  • Send notifications of software updates to client base.
  • Provide software training to Integra clients via remote training sessions.

Desired Experience:

  • 3 years of customer service experience is mandatory (customer service experience in an IT and/or banking environment is preferred).
  • 3 years of experience with mortgage, consumer, and/or commercial lending through a bank, mortgage lender, or credit union is preferred.

Desired Skills, Abilities, and Knowledge:

  • Excellent verbal and written communication skills.
  • Customer service-oriented focus and mentality.
  • Strong work ethic.
  • Professional demeanor.
  • Ability to multi-task effectively.
  • Ability to work effectively with others in a team environment.
  • Intermediate to advanced knowledge of mortgage, commercial, and consumer lending practices.
  • Desire and ability to learn software programs.
  • Ability to efficiently and effectively troubleshoot and problem solve software issues.
  • Intermediate knowledge of Windows Operating Systems and SQL Server.

Desired Results:

  • Ensure clear ownership of problem determination and intent to provide resolution to clients.
  • Ensure completeness of problem understanding and impact analysis, review cause and provide recommended resolution, expected resolution, and possible workarounds.
  • Continually self-educate in lending practices and technical skills for increased client satisfaction.
  • Meet the goals set in the “Support Response Matrix” and “Issue Priority” sections of the attached Service Level Guidelines document.
  • Strive to achieve 100% client satisfaction of application support department.

Accountability Standards:

  • Performance will be measured against client survey feedback, management observation, and support ticket review.
  • Monthly 1-on-1 meetings with VP of Client Services.
  • Annual Reviews with VP of Client Services.

Company Description

Founded, built, and supported 100% in the USA, Integra Loan Tech has been changing the landscape of lending technology since 1996. Starting with a philosophy of 'Best-in-Class Technology' backed with exceptional service, Integra has been a staple in the FinTech Industry for 30 years. Integra recently expanded to provide mortgage, consumer, and commercial loan technology for our financial institution customers in a single platform. EPIC is ideal for any lender seeking a 100% completely browser-based environment. Lending Technology is our sole focus partnering with banks, credit unions, and mortgage companies. Our Best-in-Class Service and Innovative Technology defines our culture and is something our team takes pride in. Integra’s LOS software offers a wide range of features that help to streamline the lending process like never before. The Integra team has worked to create a product that covers Mortgage, Consumer, and Commercial lending all in one. Having a brilliant, easy-to-use, and easy-to-implement product is not our only company value. We have worked to create close & communicative relationships with each of our clients through our Client Advocate Program. Integra truly views each of our clients as part of our community and we are excited to welcome you today!