Saas Program Manager Jobs in Toronto, ON (NOW HIRING)

RQ00751 - Jr. Project Manager/Leader

1-year contract (260 business days) - possible extension

Hybrid (3 days onsite) - Metro Hall, 55 John Street
Must Haves:

• 5+ years supporting/delivering complex technology rollouts or digital enablement initiatives in large organizations.
• Experience delivering M365 or enterprise SaaS rollouts involving technical implementation, licensing, onboarding, training, comms, and adoption measurement.
• Experience coordinating delivery gates across security/privacy/compliance stakeholders (e.g., assessments/risk treatment approach).
• Experience with Copilot Studio / M365 Copilot / GitHub Copilot / other AI applications or solutions delivery is a strong asset (agents, environments, governance).
• Familiarity with AI rollout prerequisites and operational dependencies (identity, access patterns, end-user readiness steps documented for pilots/production deployments).
• Support the delivery of the workplan including licensing activation, onboarding, communications, training coordination, and support pathways.
• Public Sector experience (highly preferred
• Post secondary education in IT, Computer Science, Engineering, Business Management, or related field, or equivalent relevant experience.

Project Description:

• The Project Manager will support the delivery and operationalization of the City's Microsoft 365 Copilot sustainment, AI agents using Copilot Studio, rollout of GitHub Copilot.
• The role will help the Delivery/Program Leads to translate approved use cases, governance requirements, and risk treatments into an executable delivery plan that results in secure, production ready capabilities.
• The role will provide assistance in coordination, planning, communicating, delivery execution of core project and operational components.
• The role will be responsible for operational readiness, service transition planning, reporting, operational activities (e.g. testing, licenses assignment, etc.) and dashboard management.

Description/Qualifications

• Post secondary education in IT, Computer Science, Engineering, Business Management, or related field, or equivalent relevant experience.
• Strong communication skills to translate technical topics (security, privacy, identity, governance) into delivery decisions and user-facing guidance.
• Demonstrated judgement and accountability in a public sector or similar environment.
• Knowledge and understanding of Project Management's Institute's Project Management Body of Knowledge.
• Knowledge and understanding of Information Management principles, concepts, policies, and practices.
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.

Experience

• 5+ years supporting/delivering complex technology rollouts or digital enablement initiatives in large organizations.
• Experience delivering M365 or enterprise SaaS rollouts involving technical implementation, licensing, onboarding, training, comms, and adoption measurement.
• Experience coordinating delivery gates across security/privacy/compliance stakeholders (e.g., assessments/risk treatment approach).
• Experience with Copilot Studio / M365 Copilot / GitHub Copilot / other AI applications or solutions delivery is a strong asset (agents, environments, governance).
• Ability to handle client relationships to manage expectations, provides updates as required, identifies potential conflicts between project and functional areas.

Technical Capabilities

• Familiarity with AI rollout prerequisites and operational dependencies (identity, access patterns, end-user readiness steps documented for pilots/production deployments).

Assignment of duties

• Support the delivery of the workplan including licensing activation, onboarding, communications, training coordination, and support pathways.
• Lead project progress reporting, budgeting risk management, and tracking of action items.
• Draft divisional and city-wide communications e.g. emails, memos, guidelines, FAQs, etc.
• Creation of roadmaps-and-overview PowerPoint presentations to deliver to senior leadership.
• Lead and/or support change management (stakeholder Mgmt., Comms, client engagements) for the AI team.
• Developing end-to-end process maps and outlining of operational steps to support team's project sustainment
• Assist in developing operating procedures, training materials, and knowledge transfer documentation
• Maintain project workplans and ensure resource assignments, tasks, and timelines remain current.
• Produce concise delivery reporting (status, risks, dependencies, decisions) to program leadership and senior stakeholders and manage escalations through structured options.
• Support the technical design, configuration, testing, and deployment of AI solutions, ensuring alignment with business, security, and operational requirements.
• Coordinate development, including environment setup, release sequencing (dev/test/prod), and access controls consistent with governance practices described in City materials.
• Coordinate required governance controls (e.g., data policies/DLP via Power Platform admin center) and ensure these are incorporated into delivery plans and release gates.
• Collaborating with various divisional or interdivisional stakeholders to gather project updates
• Working alongside program coordinator in divisional licence demand and provisioning, and tracking and monitoring of relevant activities
• Experience scheduling meetings, creating meeting recaps, minutes and tracking of action items
• Monitoring project document repository and ensuring all documents are reviewed and maintained in the repository.
• Track and monitor project dependencies, escalations, and critical path activities.
• Maintain RAID logs (Risks, Assumptions, Issues, Dependencies) and ensure timely resolution.
• Maintain and support completion of required assessments like SAR, TRA, IM, IAM, PIA and risk treatments tied to Copilot and Copilot Studio enablement and related services, ensuring delivery sequencing reflects governance gates

Deliverables:

• Maintain integrated workplans, schedules, milestones, dependencies, and action logs for M365 Copilot, Copilot Studio Agents, and GitHub Copilot initiatives.
• Coordinate user onboarding, licensing, provisioning, and divisional rollout activities.
• Produce weekly/monthly status reports, dashboards, RAID logs, and executive reporting materials.
• Develop and distribute communications, FAQs, training materials, and stakeholder engagement content.
• Coordinate governance activities, including SAR, TRA, PIA, IAM, IM assessments, approvals, and risk treatment tracking.
• Support operational readiness and service transition activities, including SOPs, support processes, and knowledge transfer documentation.
• Monitor and maintain project repositories, meeting records, decision logs, and project documentation.
• Track adoption, utilization, training completion, and rollout progress metrics, providing recommendations for continuous improvement

AI Disclaimer: Source Code may use artificial intelligence (AI) tools to assist in certain aspects of its recruiting and business operations.

Note: The higher end of the range is intended for absolutely exceptional candidates who meet all must-have requirements and most or all nice-to-have qualifications. The client will evaluate candidates based on both rate expectations and overall skill set when shortlisting.

INCORPORATED RATE RANGE (7.25 billable hours per day)

• $68.60/hr - $82.32/hr Inc.

T4 RATE RANGE (7.25 billable hours per day)

• $54.88/hr - $65.86/hr T4