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Saas Operations Manager Jobs in Portland, OR (NOW HIRING)

Smarsh

VP, Product Management

Portland, OR · On-site

Partner with Engineering and SaaS Operations leadership on delivery timelines, capacity, and technical trade-offs Partner & Vendor Management * Own and manage relationships with key external partners ...

Entrada Ventures

Revenue Operations Manager

Portland, OR · On-site

$120 - $180/hr

About the Role We're looking for a Revenue Operations Manager to work as the functional and ... role at a B2B SaaS company * Deep, SME-level HubSpot expertise, including lead routing, lead ...

WebMD

IT Manager, System Operations

Portland, OR · On-site

As the Manager of Systems Operations, you will be responsible for the delivery and availability of the WebMD Health Services SAAS platform that delivers content and services for the Health Services ...

WebMD LLC

IT Manager, System Operations

Portland, OR · On-site

$120 - $170/hr

Description As the Manager of Systems Operations, you will be responsible for the delivery and availability of the WebMD Health Services SAAS platform that delivers content and services for the ...

WebMD

IT Manager, System Operations

Portland, OR · On-site

As the Manager of Systems Operations, you will be responsible for the delivery and availability of the WebMD Health Services SAAS platform that delivers content and services for the Health Services ...

Tyfone, Inc.

Manager, HR Operations

Portland, OR · On-site

$75K/yr

Manager, HR Operations Location: Portland, Oregon (Hybrid, 40%-50% on-site) Reports To: Chief ... Tyfone, a global leader in the SaaS Digital Banking, Youth Banking, and Digital Payments sectors ...

HiringThing

DevOps Engineer

Portland, OR · Remote

$56 - $76.50/hr

Experience managing hosting for SaaS applications * Strong written and verbal communication skills * Ability to work independently and within a small team * Ability to self-direct DevOps strategy ...

Posted today

HiringThing

DevOps Engineer

Portland, OR · Remote

$56 - $76.50/hr

Experience managing hosting for SaaS applications * Strong written and verbal communication skills * Ability to work independently and within a small team * Ability to self-direct DevOps strategy ...

Posted today

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All JobsSaas Operations JobsSaas Operations Manager JobsSaas Operations Manager Jobs in Portland, OR

Saas Operations Manager information

See Portland, OR salary details

$32.9K

$67.3K

$125.7K

How much do saas operations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for saas operations manager in Portland, OR is $67,296.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $82,200.00 per year, depending on experience, location, and employer.

What is a SaaS Operations Manager?

A SaaS Operations Manager is responsible for overseeing the daily operations and performance of software-as-a-service (SaaS) platforms within an organization. They manage system uptime, user access, integrations, and ensure that the SaaS products are running efficiently and securely. This role often involves collaborating with IT, security, and business teams to optimize processes, address incidents, and implement best practices for SaaS management. Additionally, they may be involved in vendor management, cost optimization, and compliance with relevant regulations.

What are the key skills and qualifications needed to thrive as a SaaS Operations Manager, and why are they important?

To thrive as a SaaS Operations Manager, you need expertise in SaaS platform management, process optimization, and data analysis, typically supported by a degree in IT, business, or a related field. Familiarity with cloud infrastructure, subscription management tools, CRM systems, and certifications such as ITIL or SaaS-specific credentials are commonly required. Strong leadership, problem-solving abilities, and excellent communication skills help you manage cross-functional teams and address client needs. These skills and qualities are crucial for ensuring smooth SaaS delivery, customer satisfaction, and operational efficiency in a dynamic technology environment.

What are some common challenges SaaS Operations Managers face when scaling their platforms and how can they address them?

SaaS Operations Managers often encounter challenges such as ensuring system reliability during rapid growth, managing integrations with third-party tools, and maintaining strong security and compliance standards. As user bases expand, it’s critical to implement scalable infrastructure and robust monitoring tools to minimize downtime and quickly resolve incidents. Proactively collaborating with development, security, and customer support teams helps address these issues and fosters a culture of continuous improvement, ultimately ensuring a seamless experience for end users.

What is the difference between Saas Operations Manager vs Customer Success Manager?

AspectSaas Operations ManagerCustomer Success Manager
Primary FocusOverseeing SaaS platform operations, process optimization, and technical workflowsEnsuring customer satisfaction, onboarding, and retention
Required SkillsTechnical knowledge, process management, analyticsCommunication, relationship building, problem-solving
Work EnvironmentOperations teams, technical departmentsCustomer support, sales, account management
Common CertificationsITIL, PMP, SaaS-specific certificationsCSM, CACM, related customer service certifications

The Saas Operations Manager primarily focuses on managing SaaS platform operations and optimizing processes, while the Customer Success Manager concentrates on maintaining customer relationships and ensuring satisfaction. Both roles are vital in SaaS companies but serve different functions within the organization.

What are popular job titles related to Saas Operations Manager jobs in Portland, OR?

For Saas Operations Manager jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Saas Operations Manager jobs in Portland, OR look for?

The top searched job categories for Saas Operations Manager jobs in Portland, OR are:

Saas Operations Manager jobs near you
Infographic showing various Saas Operations Manager job openings in Portland, OR as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $67,296 per year, or $32.4 per hour.

VP, Product Management

Smarsh

Portland, OR • On-site

Full-time

Posted 19 days ago

Job description

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines.  Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Summary

The VP, Product Management leads Smarsh's product management organization across multiple lines of business, setting strategic direction and owning end-to-end delivery for the product portfolio. Reporting to the Chief Product Officer, this leader translates corporate strategy into an executable, multi-year product roadmap; builds and develops a multi-layered team of Product Managers and Product Owners; and drives business outcomes - bookings, revenue, and market position - across the domains they own.

This specific role assumes full product leadership for an entire suite of products serving the SMB (small and mid-sized businesses) segment which is a huge growth area for Smarsh. Given the progress we are already making in delivering AI based features, this is a great opportunity for a seasoned product leader to further build on this foundation and deliver a product strategy and roadmap to drive further growth.

 
 
 
How will you contribute?

Strategic Leadership

  • Lead, define, represent, and communicate product strategy to all stakeholders, including executive leadership and the Board
  • Own the product roadmap and translate corporate strategy into an executable, multi-year plan across all products and product lines
  • Serve as the key evangelist for the product portfolio, participating in press activities, conferences, analyst briefings, and discussions with thought leaders and market analysts

Enterprise Accountability

  • Own product lifecycle management from concept to launch across all products and lines of business
  • Accountable for the operational stability, scalability, and business outcomes of the full product portfolio
  • Own and report on strategic KPIs - pipeline, bookings, revenue, and product health - to the CPO and executive leadership

Program Leadership

  • Lead, manage, and mentor a team of Product Managers, Product Owners, and related personnel across multiple lines of business
  • Own product planning and the assignment of tasks and deliverables across the product organization
  • Assess product development sprints and enhancement opportunities; monitor sprints and evaluate results

Planning & Investment Management

  • Develop budgets, forecasts, and metrics for the product portfolio
  • Analyze proposed product requirements and development programs; prepare return-on-investment analyses; establish time schedules with Engineering and SaaS Operations
  • Define pricing and competitive positioning for each product, using market research, cost data, and volume projections

Cross-Functional Operating Model

  • Lead Product Marketing Managers to assess product mix and marketing strategy; monitor and manage strategic marketing plans for each product or product line
  • Collaborate with stakeholders across Sales, Engineering, Marketing, and Operations to deliver quality products and coordinate go-to-market execution
  • Partner with Engineering and SaaS Operations leadership on delivery timelines, capacity, and technical trade-offs

Partner & Vendor Management

  • Own and manage relationships with key external partners - industry analysts, press, and technology partners - relevant to the product portfolio
  • Represent Smarsh in partner, analyst, and customer forums to build market credibility and inform product strategy

Business Impact

  • Accountable for enterprise-wide product strategy outcomes, including bookings, revenue impact, cost optimization, scalability, and innovation across the portfolio
  • Own and report on strategic KPIs to executive leadership and the Board, ensuring transparency and measurable progress
  • Drive innovative ideas, solutions, and products through leadership and decisive action, positioning Smarsh for long-term competitive advantage
What will you bring?

Qualifications

  • Bachelor's or Master's degree in computer science, electrical engineering, or related technical field
  • 10+ years' experience in a Product Management function or similar role
  • 7+ years in a leadership role, managing a team of Product Managers and/or Product Owners
  • Prior experience delivering features/capabilities (including AI features) for a SaaS product portfolio (>150M in revenue)
  • Prior experience developing products for the SMB (small and mid-sized businesses) market strongly preferred
  • "General manager" mindset with experience driving business growth in collaboration with other other functions
  • Experience managing the full life cycle of development from conception to launch, and overseeing all key milestones and deliverables of a product's life cycle
  • Strong communication, technical documentation, and analysis skills
  • Experience delivering mid-market or small business software products
  • Strong requirements elicitation and proven writing skills, including the ability to write concisely and clearly for different audiences
  • Or equivalent combination of education and experience

Leadership Competencies

  • Strategic thinking with execution excellence
  • Strong ownership mindset and accountability
  • Ability to operate in ambiguity and drive clarity
  • Excellent stakeholder management and communication skills
$225,000 - $285,000 a year

The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting.

Any applicable bonus programs will be discussed during the recruiting process.

The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer.

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
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