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Saas Operations Manager Jobs in Georgia (NOW HIRING)

CapTech Consulting

SaaS Platform Engineer

Atlanta, GA · On-site

  • Medical

  • Retirement

  • PTO

CapTech is seeking a SaaS platform engineer to play a hands-on role in the engineering ... access management, audits, and operational processes * Serve as a subject matter expert for the ...

IntelliTrans

Data Architect

Atlanta, GA

$62.50 - $80.50/hr

... Management Systems (TMS) platform and products. This senior role is responsible for the ... SaaS operations serving global transportation and logistics customers. The Data Architect will ...

Origami Risk LLC

Site Reliability Engineer

Atlanta, GA · On-site +1

$100K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Solid knowledge of SaaS operations * Ability to succeed when facing ambiguity and differing levels ... We deliver our risk management and insurance core system solutions from a cloud-based platform that ...

CapTech Consulting

SaaS Platform Engineer

Atlanta, GA · On-site

  • Medical

  • Retirement

  • PTO

CapTech is seeking a SaaS platform engineer to play a hands-on role in the engineering ... access management, audits, and operational processes * Serve as a subject matter expert for the ...

Ministrybrands

Client Account Manager

Alpharetta, GA · On-site

  • PTO

Who we are Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagementtoolsand background screening solutions for faith-based,non-profitand ...

Minitab

Account Executive - SaaS Sales

Atlanta, GA · On-site

Some customers are modernizing how they collect, manage, and analyze operational and business data ... This is an opportunity for a consultative sales professional with experience selling SaaS ...

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Saas Operations Manager information

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$26.2K

$53.6K

$100.1K

How much do saas operations manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for saas operations manager in Georgia is $53,581.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,600.00 and $65,400.00 per year, depending on experience, location, and employer.

What is a SaaS Operations Manager?

A SaaS Operations Manager is responsible for overseeing the daily operations and performance of software-as-a-service (SaaS) platforms within an organization. They manage system uptime, user access, integrations, and ensure that the SaaS products are running efficiently and securely. This role often involves collaborating with IT, security, and business teams to optimize processes, address incidents, and implement best practices for SaaS management. Additionally, they may be involved in vendor management, cost optimization, and compliance with relevant regulations.

What is the difference between Saas Operations Manager vs Customer Success Manager?

AspectSaas Operations ManagerCustomer Success Manager
Primary FocusOverseeing SaaS platform operations, process optimization, and technical workflowsEnsuring customer satisfaction, onboarding, and retention
Required SkillsTechnical knowledge, process management, analyticsCommunication, relationship building, problem-solving
Work EnvironmentOperations teams, technical departmentsCustomer support, sales, account management
Common CertificationsITIL, PMP, SaaS-specific certificationsCSM, CACM, related customer service certifications

The Saas Operations Manager primarily focuses on managing SaaS platform operations and optimizing processes, while the Customer Success Manager concentrates on maintaining customer relationships and ensuring satisfaction. Both roles are vital in SaaS companies but serve different functions within the organization.

What are some common challenges SaaS Operations Managers face when scaling their platforms and how can they address them?

SaaS Operations Managers often encounter challenges such as ensuring system reliability during rapid growth, managing integrations with third-party tools, and maintaining strong security and compliance standards. As user bases expand, it’s critical to implement scalable infrastructure and robust monitoring tools to minimize downtime and quickly resolve incidents. Proactively collaborating with development, security, and customer support teams helps address these issues and fosters a culture of continuous improvement, ultimately ensuring a seamless experience for end users.

What are the key skills and qualifications needed to thrive as a SaaS Operations Manager, and why are they important?

To thrive as a SaaS Operations Manager, you need expertise in SaaS platform management, process optimization, and data analysis, typically supported by a degree in IT, business, or a related field. Familiarity with cloud infrastructure, subscription management tools, CRM systems, and certifications such as ITIL or SaaS-specific credentials are commonly required. Strong leadership, problem-solving abilities, and excellent communication skills help you manage cross-functional teams and address client needs. These skills and qualities are crucial for ensuring smooth SaaS delivery, customer satisfaction, and operational efficiency in a dynamic technology environment.

Is a SaaS operations manager a high paying job?

A SaaS operations manager typically earns a competitive salary that reflects experience, industry demand, and company size. Salaries for this role often range from mid to high six figures in larger organizations, especially with expertise in cloud platforms, process optimization, and team management.
What are popular job titles related to Saas Operations Manager jobs in Georgia? For Saas Operations Manager jobs in Georgia, the most frequently searched job titles are:
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Saas Operations Manager jobs near you
Infographic showing various Saas Operations Manager job openings in Georgia as of August 2026, with employment types broken down into 82% Full Time, 13% Part Time, 2% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $53,581 per year, or $25.8 per hour.

Senior Manager - Service & Operations (4030)

GBG

Atlanta, GA • On-site

Full-time

Re-posted 19 days ago

Job description

About GBG
Enabling safe and rewarding digital lives for genuine people, everywhere
We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.
With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.
About the team and role
Service & Operations
The role sits within the global Service & Operations function at GBG, supporting customers across the Americas region. The team is responsible for delivering high-quality customer support, operational fulfilment, and service coordination to ensure customers receive a reliable and consistent experience.
The role works closely with Product, Engineering, Customer success, Sales and the Global service management function to support service delivery, customer outcomes and operational performance.
Senior Manager - Customer Service & Operations (AMERICAS)
The role is responsible for leading Customer support and Customer operations across the Americas region and accountable for delivering operational excellence, ensuring customers receive timely support and fulfilment services, driving performance against agreed service metrics, and coordinating regional responses to customer impacting incidents,
The role will lead regional teams and 3rd party support partners whilst working closely with the Global service management function to support effective incident management and service delivery
What you will do
  • Lead the Americas Customer support and Customer operations teams, ensuring delivery of high-quality customer service and operational fulfilment.
  • Manage regional support operations, including oversight of 3rd party support providers, ensuring customer requests and incidents are handled efficiently and within agreed service levels.
  • Drive performance against key operational metrics - CSAT, response & resolution times, fulfilment performance, & operational efficiency measures.
  • Coordinate regional responses to customer impacting incidents, working closely with Product, Engineering, PS and global service management team
  • Ensure customers receive timely and effective communication during service disruptions and operational issues
  • Build strong working relationships with Product, Engineering, Customer success, Sales and other key stakeholders to support customer outcomes
  • Identify opportunities to improve operational processes, efficiency & enhance scalability through automation and continuous improvement initiatives.
  • Monitor operational performance, identify trends and risks, and provide regular reporting and updates to regional global leadership.
  • Develop team capability, foster a customer-focused culture, and support employee engagement and performance
  • Contribute to the implementation of global Service & Operations initiatives, standards, and best practices.

Skills we're looking for
Skills
  • Proven experience leading customer support, service operations or customer operations teams within technology or SaaS environment.
  • Experience managing operational performance through the use of metrics, reporting and continuous improvement initiatives
  • Strong stakeholder management skills, with the ability to collaborate effectively across technical and commercial functions.
  • Experience working with outsourced or 3rd party support delivery models.
  • Strong organisational, planning, and problem solving skills, with the ability to manage competing priorities in a fast paced environment.
  • Excellent verbal and written communication skills

Behaviours
  • Customer focused: Demonstrates a strong commitment to delivering positive customer outcomes and experiences.
  • Ownership & accountability: Takes responsibility for operational performance, service delivery, and business outcomes
  • Collaboration & influence: Builds strong relationships and works effectively across teams, functions and regions.
  • Continuous improvement mindset: Actively seeks opportunities to improve processes, efficiency and scalability
  • Data driven: Uses operational insights and performance data to inform decisions and drive improvement.
  • Pace: comfortable operating in a dynamic, fast-moving environment whilst maintaining quality and attention to detail.
  • Willing to work flexible hours to communicate with teams globally

To find out more
As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.
To chat to the Talent Attraction team and find out more about our benefits and why we're a great place to work, drop an email to behired@gbgplc.com and we'll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.
Unleash your potential and be part of our mission to power safe and rewarding digital lives.

Apply