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Saas Implementation Jobs in Ohio (NOW HIRING)

Steris Corporation

Client Success Manager

Mentor, OH · On-site

Coordinates and oversees the SaaS implementation and manages onboarding for Customers to ensure seamless execution. * Work directly with Customers to develop implementation schedules, project plans ...

STERIS Corporation

Client Success Manager

Mentor, OH · Remote

Coordinates and oversees the SaaS implementation and manages onboarding for Customers to ensure seamless execution. * Work directly with Customers to develop implementation schedules, project plans ...

New

CYNET SYSTEMS

Implementation Analyst

Mason, OH · On-site

$49 - $54/hr

Implementation coordination. * Project tracking. * Issue management. * Data validation. * Testing ... Basic knowledge of cloud networking and SaaS application support. Skills: * Strong understanding of ...

In2 Saas Recruitment

$140 - $170/hr

Scale the engineering department by implementing effective hiring, onboarding, and retention ... SaaS platforms. * Deep familiarity with modern tech stacks, typically including Go, Java ...

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All JobsSaas Implementation JobsSaas Implementation Jobs in Ohio

Saas Implementation information

See Ohio salary details

$37.1K

$98.4K

$159.7K

How much do saas implementation jobs pay per year?

As of Aug 9, 2026, the average yearly pay for saas implementation in Ohio is $98,415.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,800.00 and $115,000.00 per year, depending on experience, location, and employer.

What does a SaaS implementation specialist do?

A SaaS implementation specialist is responsible for deploying and configuring cloud-based software solutions for clients, ensuring smooth integration with existing systems. They provide technical support, training, and troubleshooting throughout the implementation process, often using project management and communication skills to meet client needs.

What careers can you build in SaaS implementation?

Careers in SaaS implementation include roles such as SaaS Implementation Specialist, Technical Consultant, Project Manager, and Customer Success Manager. These positions involve configuring software, managing deployment projects, providing client support, and ensuring successful adoption of SaaS solutions, often requiring knowledge of cloud platforms, project management skills, and certifications like PMP or Scrum. Advancement can lead to senior technical or managerial roles within SaaS companies or consulting firms.

What does a typical day look like for someone in SaaS Implementation?

A typical day in SaaS Implementation involves collaborating with clients to gather requirements, configuring the SaaS platform to match their needs, leading training sessions, and managing project timelines. You’ll often coordinate with sales, product, and engineering teams to ensure a smooth onboarding process, troubleshoot issues, and keep stakeholders updated on progress. The role is highly dynamic and client-focused, requiring effective organization as you balance multiple projects simultaneously. This collaborative and solution-oriented environment offers continuous learning opportunities and direct impact on customer success.

What is a SaaS Implementation?

A SaaS Implementation job involves deploying and configuring cloud-based software solutions for clients. Professionals in this role work closely with customers to understand their requirements, customize the software, migrate data, and ensure a smooth onboarding process. They also provide training, troubleshooting, and ongoing support to maximize software adoption. Strong communication, project management, and technical skills are essential for success in this position.

What are the key skills and qualifications needed to thrive in SaaS Implementation, and why are they important?

To thrive in SaaS Implementation, you need strong project management experience, technical acumen with cloud-based software, and a background in onboarding or customer success. Familiarity with tools like Salesforce, Jira, and commonly used SaaS platforms, as well as relevant certifications such as PMP or SaaS-specific credentials, is highly valuable. Exceptional communication, problem-solving abilities, and stakeholder management skills help you build rapport and quickly resolve client concerns. These abilities are vital for delivering seamless software deployments, achieving client satisfaction, and driving adoption for long-term business relationships.

What are the most commonly searched types of Saas Implementation jobs in Ohio? The most popular types of Saas Implementation jobs in Ohio are:
What are popular job titles related to Saas Implementation jobs in Ohio? For Saas Implementation jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Saas Implementation jobs in Ohio look for? The top searched job categories for Saas Implementation jobs in Ohio are:
What cities in Ohio are hiring for Saas Implementation jobs? Cities in Ohio with the most Saas Implementation job openings:
Saas Implementation jobs near you
Infographic showing various Saas Implementation job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $98,415 per year, or $47.3 per hour.

Client Success Manager

Steris Corporation

Mentor, OH • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

STERIS rating

8.2

Company rating: 8.2 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

55th of 887 rated healthcare providers

Job description

Position Summary
The Client Success Manager plays a critical role in ensuring the successful implementation, onboarding, adoption, and ongoing success of ConnectCare with Remote Monitoring customers. This involves managing various responsibilities, including project and implementation management to ensure seamless implementations, pipeline management by identifying customer accounts for ConnectCare with Remote Monitoring, account management to drive system adoption and resolve issues, and acting as a software solution product owner for digital tools that enhance client success processes. The primary goal is to continuously improve processes, enhance the customer and employee experience, and drive the success and adoption of ConnectCare customers. The position's location can be on-site or remote based on business needs.
What You'll Do as a Client Success Manager
Manage the ConnectCare Pipeline(20%): for a service zone, which includes 1 Area Vice President and 8 to 12 District Service Managers
  • Generate, maintain, and analze pipeline reports to determine focus areas and target accounts.
  • Lead pipeline meetings ensuring the right customer accounts are targeted and moved through the pipeline in an efficient and organized manner.
  • Educate District Service Manager and Equipment Service Technicians on the value of ConnectCare with Remote Monitoring
  • Conduct a ConnectCare portal demo and ensure customer commitment in partnership with the DSM.
    • The CSM will lead the customer demos and the audience often includes SPD leadership (managers, directors, and VPs)

ConnectCare Project / Implementation Management (50%)
  • Effectively interacts with all levels of the Sales, Service, Vendor teams and peers to ensure the successful delivery and implementation of SaaS solutions.
  • Coordinates and oversees the SaaS implementation and manages onboarding for Customers to ensure seamless execution.
  • Work directly with Customers to develop implementation schedules, project plans, organizes and conducts project kick-off meetings and distributes all specifications and project materials to the Customer.
  • Develops and manages project plans (i.e. project schedules) to ensure project is progressing on time per schedule and communicates project plans including timelines, updates, changes regularly to Customer including identifying potential project delays. Conveys status of projects as requested by leadership and the Customer.
  • Develops, provides, and interprets appropriate reports (visual management) and metrics for the business relative to implementation schedule statuses and effectiveness.

What You'll Do as a Client Success Manager- Cont'd
ConnectCare Account Management (20%)
  • Acts as escalation point for Customer or Field Service to urgently address questions. Escalates issues if unable to provide resolution ensuring smooth hand off to appropriate team member and a final resolution while maintaining transparency and managing expectations.
  • Executes Customer onboarding activities - identifying, setting up and training ConnectCare portal users and provides post-implementation support for Customers through check-ins with Customers, webinars, and supplemental training.
  • Develops and maintains training and implementation materials to be utilized by end user.
  • Monitors process performance, Customer usage, and Customer retention.
  • Maintains/builds implementation and training tools as new releases are implemented.

Software Solution Product Owner (10%)
  • Business process owner for digital tool used to enable Client Success Processes (e.g., onboarding workflow automation, cybersecurity questionnaire automation, digital adoption platform, etc.).
  • Lead process design, determine and document process and systems requirements, configure SaaS solution & work with development and support teams to ensure repeatable & consistent Customer experience & process outcomes.

Other Duties
  • Identifies and defines requirements necessary to enhance the SaaS Implementation process and meet service goals. Makes recommendations to improve and streamline business processes for implementing and delivering SaaS solutions.
  • Develops, utilizes, and continuously improves the knowledge base and self-service tools. Applies lean principles such as problem solving, root cause identification, and developing countermeasures to improve process performance.
  • Maintains collaborative and productive working relationship with Development Team to understand upgrades, changes and enhancements to the software and make recommendations to the business regarding implementation process and strategy. Ensure processes are being followed by Field and Back Office and completed in a timely manner and escalates to appropriate stakeholders as needed. (Such as release service holds on implementation lines as work is completed, Disengagement Reports, Weekly Status Reports, new Cycle Export equipment added to Siebel)

The Experience, Abilities and Skills Needed
  • Bachelors Degree and 5+ years of relevant professional work experience
  • 3 years project management experience - from kickoff to completion
  • 3 years Customer/Client service experience
  • Ability to work effectively with Customers, field service, back-office teams including being flexible/adaptable to Customer's preferences in terms of communication, schedule, training needs, etc. to ensure a desired experience
  • Customer first, service mindset, and the ability to build relationships with internal and external Customers. Demonstrate authenticity and honesty with our Customers.
  • Demonstrated strong project management leadership skills - driving multiple projects through to completion and post go-live phase, resilience such as the ability to work through challenges and setbacks
  • Ability to lead a pipeline process: lead meetings and advise District Service Managers on what customer accounts to target for ConnectCare with Remote Monitoring. Conduct customer demos to showcase the value of ConnectCare and secure the customers commitment to move forward with the solution.
  • Strong aptitude to new technology and continuous improvement focused.
  • Strong computer skills with knowledge of Microsoft Office software products.
  • Demonstrates excellent verbal and written communication, both with internal employees as well as Customers.
  • Excellent organizational and time management skills.
  • Must be a highly motivated, self-starter who can work in a fast-paced environment and handle multiple projects simultaneously.

The Preferred Experience, Abilities and Skills
  • Certification as a Project Manager Professional (PMP) preferred
  • Sales or Account Management experience preferred
  • Proximity to Mentor, Ohio HQ is preferred but potentially open to remote if needed

What STERIS Offers
At STERIS, we invest in our employees and their families for the long term! STERIS wouldn't be where it is today without our incredible people. We share our success together with you by rewarding you for your hard work and achievements.
Here is just a brief overview of what we offer:
  • Competitive Pay
  • Extensive Paid Time Off and (9) added Holidays.
  • Excellent healthcare, dental, and vision benefits
  • 401(k) with a company match
  • Long/Short term disability coverage
  • Parental Leave
  • Additional add-on benefits/discounts for programs such as Pet Insurance
  • Continued training and educations programs
  • Excellent opportunities for advancement in a stable long-term career
  • #LI-KS1 #LI-Hybrid

Pay range for this opportunity is $87,000 to $97,000, depending on skillset and experience. This position is eligible for bonus participation.
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits
Open until position is filled.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

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