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Saas Account Manager Jobs in Raleigh, NC (NOW HIRING)

Global Relay

Customer Success Manager

Raleigh, NC · On-site

Maintain accurate and up-to-date information in Salesforce CRM About you: * 3+ years of experience in Customer Success, Account Management, or Strategic Client Services - preferably in SaaS ...

InvoiceCloud

Enterprise Account Director - Tax

Durham, NC · Remote

$120K - $130K/yr

... SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors ... Reporting to the Senior Sales Manager, this role focuses on driving new business and customer ...

InvoiceCloud

Enterprise Account Director - Tax

Raleigh, NC · Remote

$120K - $130K/yr

... SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors ... Reporting to the Senior Sales Manager, this role focuses on driving new business and customer ...

Yardi

Account Executive - Mid Market

Raleigh, NC · On-site

$81K - $90K/yr

... Account team. We're seeking a top performer with a proven track record in sales and a deep ... SaaS solutions. As the ideal candidate, you bring a strong background in managing enterprise mid ...

TIBCO

Inside Sales Representative

Raleigh, NC · On-site

As an Account Manager you will be part of the Sales team responsible for selling ShareFile SaaS solutions to new and existing SMB customers in your assigned territory. Lets get to the details: Sales ...

TIBCO

Inside Sales Representative

Raleigh, NC · On-site

As an Account Manager you will be part of the Sales team responsible for selling ShareFile SaaS solutions to new and existing SMB customers in your assigned territory. Lets get to the details. Sales ...

TIBCO

Inside Sales Representative

Raleigh, NC · On-site

As an Account Manager you will be part of the Sales team responsible for selling ShareFile SaaS solutions to new and existing SMB customers in your assigned territory. Lets get to the details. Sales ...

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Saas Account Manager information

See Raleigh, NC salary details

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How much do saas account manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for saas account manager in Raleigh, NC is $63,979.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $76,300.00 per year, depending on experience, location, and employer.

What is a SaaS account manager?

A SaaS Account Manager is responsible for managing relationships with customers who use a company's software-as-a-service (SaaS) products. They ensure customer satisfaction, drive product adoption, and identify opportunities for upselling or renewing contracts. Their role involves regular check-ins, addressing client concerns, and collaborating with internal teams to meet customer needs. Strong communication and problem-solving skills are essential for success in this role.

What does a SaaS account manager do?

As a SaaS Account Manager, your days are often a blend of proactive customer outreach, renewal and upsell conversations, troubleshooting client issues, and collaborating closely with product and support teams. You'll regularly review client usage data, hold check-in meetings to identify growth opportunities, and ensure customers are receiving maximum value from the platform. The role is dynamic, with frequent prioritization between strategic planning and responsive problem-solving. You’ll also contribute to cross-functional projects, making communication and teamwork essential parts of your daily routine.

What are the key skills and qualifications needed to thrive as a SaaS account manager?

To thrive as a SaaS Account Manager, you need a strong background in account management, sales, and a solid understanding of cloud-based software solutions. Familiarity with CRM platforms like Salesforce, SaaS products, and sales or customer success certifications are frequently required. Excellent relationship-building, proactive problem-solving, and clear communication are crucial soft skills for excelling in this client-facing role. These capabilities help ensure customer satisfaction, maximize retention and expansion opportunities, and drive business growth in a competitive SaaS environment.

What are popular job titles related to Saas Account Manager jobs in Raleigh, NC?

For Saas Account Manager jobs in Raleigh, NC, the most frequently searched job titles are:

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Saas Account Manager jobs near you
Infographic showing various Saas Account Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $63,979 per year, or $30.8 per hour.

Customer Success Manager

Global Relay

Raleigh, NC • On-site

Full-time

Posted 9 days ago

Job description

Your role:

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a trusted advisor to a portfolio of customers across our SMB and Mid-Market segment. You will drive value realization, adoption, and growth by building strong relationships, understanding business objectives, and aligning our solutions to customer needs.

You will manage and expand customer engagement across multiple departments, lead renewal and expansion conversations, and mitigate churn risk. You will also collaborate with internal teams to ensure satisfaction throughout the customer lifecycle.

This role is ideal for individuals who are passionate about customer advocacy, enjoy working cross-functionally, and thrive in a fast-paced SaaS environment.

Your responsibilities:

  • Act as the primary point of contact for your customer portfolio, building trusted relationships across both operational and executive stakeholders
  • Own renewal strategy and drive gross revenue retention, upsell, cross-sell, and multi-year commitments
  • Identify and execute on expansion opportunities through data analysis, usage trends, and business objectives
  • Serve as the primary escalation point for customer issues, coordinating with Support, Product, and Client Services to resolve challenges
  • Build and execute account plans that balance growth and risk mitigation
  • Understand customer objectives, align Global Relay solutions, and proactively deliver insights, benchmarking, and best practices
  • Create customer champions and advocate for customer needs internally
  • Conduct regular Executive Business Reviews (EBRs) with accounts, using data-driven insights to reinforce value and secure renewal commitments
  • Participate in strategic customer programs, feedback sessions, training initiatives, and industry events
  • Enhance customers' target operating models and optimize to improve satisfaction and usage
  • Maintain accurate and up-to-date information in Salesforce CRM

About you:

  • 3+ years of experience in Customer Success, Account Management, or Strategic Client Services - preferably in SaaS, financial services, compliance, or a regulated industry
  • Proven ability to manage a portfolio of mid-sized accounts with varying degrees of complexity
  • Strategic thinker with the ability to communicate clearly and influence across all levels, including executives
  • Comfortable analyzing customer data to uncover insights, drive adoption, and identify risks or opportunities
  • Excellent project management, communication, and presentation skills
  • Experience with Salesforce or a similar CRM platform
  • Resourceful, proactive, and collaborative with a strong customer-first mindset
  • Bachelor's degree required; Master's degree is a plus

Nice to Have:

  • Experience working with mid-market customers in a compliance-driven SaaS environment
  • Prior involvement in creating or scaling customer success playbooks or enablement initiatives
  • Experience with customer lifecycle programs, customer journey mapping, or voice-of-customer programs

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